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          Business Profile

          Parking Facilities

          Purchase Park 2 Fly

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Parking Facilities.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On Monday, July 29th, I went to the ************* location to park my car and use the shuttle to get the *********** terminal 8 for my flight. Upon arrival the lot had a group of people waiting and more arriving by the minute. After 10 minutes we were informed that a driver did not report for work so they only had one driver. There were over 20 people waiting which would've resulted in us not being able to get on the first shuttle and being late for our flight. We ended up having to take a Lyft to arrive at the airport on time and clear TSA in order to catch our flight. Upon return from our delayed flight on Monday, August 5th and waited 30 minutes for a shuttle while another woman at the same terminal was there before us and waited 45 minutes. I would like reimbursement for my Lyft since I would've missed my flight waiting fir a shuttle to arrive. The company did nothing to rectify this issue.

            Customer response

            08/31/2024

            Better Business Bureau:

            At this time, I have not been contacted by Purchase Park 2 Fly regarding complaint ID ********.

            Sincerely,

            ***************************

          • Initial Complaint

            07/02/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            On June 21rst I chose to park my car with Park 2 Fly JFK. I arrived back from vacation on June 29th. Everything appeared normal with my vehicle. Before leaving my hotel I looked in my glove box to retrieve a card that I intended to mail and saw that it was ripped open and a 50 dollar gift card was stolen from inside the card.

          • Initial Complaint

            04/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Severe damage to car tire/wheel while parked in facility. Repeated contacts, starting as soon as the car was received with damage, have been ignored.

            Customer response

            05/14/2024

            Better Business Bureau:

            At this time, I have not been contacted by Park 2 fly regarding complaint ID ********.

            Sincerely,

            ***********************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          12410 S Conduit Ave

          South Ozone Park, NY 11420-4250

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          Customer Complaints Summary

          5 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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