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          Business Profile

          Online Retailer

          Backpack Buddha

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/05/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for multiple products on 26 June 2024. I received an automatic order confirmation the same day but there has been no communication nor order update since that time. I have sent six emails requesting an update and order cancellation in addition to 2 chat messages through their webpage chat feature. I have not received a response. I have ordered from this company on multiple occasions without issue, but this experience has been inexcusable.

            Customer response

            08/29/2024

            Better Business Bureau:

            At this time, I have not been contacted by Backpack Buddha regarding complaint ID ********.

            Sincerely,

            *************************

          • Initial Complaint

            12/06/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On 11/03/2023, I bought 108 beaded wenge wood mala. I received it a few days later. I have been wearing it for less than 2 weeks the stretch material that the beads were strung on has already stretched so bad that a large gap has already developed. I am really upset and disappointed that I paid $32.09 for this product it is already separating. I have built several pf my own malas and they have lasted months before I had to restring them again. I am kindly requesting a full refund ASAP.I receive one response from the seller on 11/20/2023. They said "We're so sorry that the string has failed. If you would like, we would be happy to send you a replacement asap, as well as an additional one as an apology. We can of course refund you as well. We really try our best to ensure the highest quality, but unfortunately sometimes this does happen.Thank you for your understanding, and apologies again that this happened to you.Best,*******"Here is my response from 11/20/2023 but never heard another word from them.** ********* ********** **** ***** ********* * **** *** ***** **** ****** **** *** ********** * ** ******* ** **** **** ******* ******* ****** ***** *** ******* *** ******* *** *** ******* *** ** ** ******** ****** ****** **** ** *** * ********** ***** **** ****** ***** ** ** ******** ** ******* ******* ******** ****** *** **** **** ****** **** *** *** **** ***** **** * ***** ***************************

            Business response

            12/06/2023

            Hi ****,

            We're very sorry it took us 2 weeks to ship your replacement.

             

            As we mentioned via email we shipped you 2 Wenge Wood Malas and also included an extra Mala as a gift/apology.

             

            Thank you for your understanding and patience with us ??

             

            Best,

            ******* 

             

            Team Backpack Buddha 

             

            Customer response

            12/07/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            *******************************



             

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          BBB Rating & Accreditation

          D+

          This business is not BBB Accredited

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          Contact Information

          45A Ferdon Ave

          Sparkill, NY 10976-1301

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          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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