Check Cashing Services
PayomaticHeadquarters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 1st 2024, I received a text alert that $1854 was deposited by US Treasury. I received a text alert from cardholder services. The money was available. A few minutes later, I found out that the money was not available. I spoke to a supervisor. The supervisor told me that the money was deposited into a business account. I never set up a business account with cardholder services. I only have a personal consumer account with them. They told me that someone stole $1854 from my account without my knowledge. I requested to dispute the transaction. I received a letter from cardholder services on 7/16/24. They told that my claim is denied. I haven't paid my rent yet. I haven't pay for my medications yet. I don't have any money to travel to the outpatient transplant center at the hospital to get my infusion treatment for a new kidney that I received last year. Without my infusion treatments and medications, my body will begin the process of rejection the new kidney. I don't get my rent paid by the end of this month. I will be living out in the street. I don't have any money saved up to move to another place. Housing costs in ************* is so expensive. I'm very depressed right now and I need help. I'm on verge of ending my life unless I get help. I had been a customer with cardholder ******************** for five years. It's getting worse doing business with this company for the past five months. I need your help to resolve this issue for me. My online got hacked. I never gave anyone my personal information. I'm a victim of identity theft. Please help me as much as you can. I would like to have $1800 send to me so that I will be able to pay my bills and rent.Thanks,***************************Initial Complaint
11/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 30 purchased a money order for my rent for ****** plus **** for money order fee. Mailed money order, but it was stolen from mail box. I contacted ************* and sent them a money order for ***** on July 26, 2023 for a replacement. I received a copy of my rent money order saying it had been cashed but not buy who. As of this writing I still have not received my ****** back to replace my rent. I am a senor citizen woman of 76 years old. I can't afford to replace ****** for my rent that I still owe because of this problem. Please can someone help me get my money back. Thanking you in advance for your help in this matter. Sincerely, ***************************Customer response
02/02/2024
Better Business Bureau:
At this time, I have not been contacted by Pay-O-Matic regarding complaint ID ********.
As of Feb. 2, ******************************************************************************************************************* May 2023 which was ****** for my rent. And I still owe that money for my rent. Thank you for your assistance in this matter. Yours truly *************************** ID #********
Sent from *************************** (**********************)
Initial Complaint
11/10/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Payomatic is the place for scammers to go. The one in Coney Island specifically at the address ********************************* They allow scammers to come in and use other people's cards without any identification. My card was stolen and used at the payomatic. According to the bank, the person did NOT use a PIN number and was able to use the card to get money from my account. This is a KNOWN thing and I am baffled as to why this is still allowed. Why is this place still open? This is really disheartening because all the banks know exactly how to stop the scams but refuse to because no one related to the owners are being affected. This is GROSS And I DEMAND my money back and the Payomatic be shut down!Customer response
11/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 31, 2023, I attempted to use the Coinstar machine at this store. I had fed a significant amount of money when it broke down. The machine prompted me to speak to the store employee. The employee (********), however, refused to help at all. She said that she was the only employee working and could not leave her spot. While understandable, she gave no other solution or proposal, all but telling me to abandon my money. I would like *********** to refund the money that I have put into Coinstar.Business response
08/22/2023
Good morning,
We will need more information on the transaction that was conducted such as the time of visit.
We have reconciled the Coinstar machine and do notice a small overage. We have spoken with the employees at this location on this date and they don't recall any customers having an issue with the Coinstar machine.
If we do encounter an issue with the Coinstar machine, we ask the customer to provide a call back number so we can have the machine serviced.
Due to the high security risk of our business, we are not allowed to leave the secure area while customers are present in the lobby.
Please have customer contact us so we can look into this further.
Customer response
09/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
The employee's name was ******** (sp.), and she did not ask for my call back number or offer any path forward. She did not offer to call Coinstar either, and I had to place the call myself. The reference number for my call to Coinstar is ******. The employee ******** (sp.) also called the manager when I asked her to, and the manager essentially shrugged off my message that there was about $35 worth of coins that I lost. Please compensate me for the lost money. See the review I left on ****** on the day of the incident.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************
Business response
11/01/2023
Good afternoon, we have been in touch with Coinstar who is currently dealing with her complaint.
Our employees are not allowed to attend to the Coinstar machine during business hours due to security issues.
Coinstar will have all the necessary information on this customers transaction.
The customer will have to wait for Coinstar to process their bin to find out what the total is due to the customer.
For security reasons our employees are not allowed to trouble shoot the Coinstar ******.
Initial Complaint
06/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
A few years ago I decided to get the Inpower card from PAYOMATIC. It started with freezing my account for little transactions for $20$50 purchases, and I had to call many times to figure out why my card was being declined when I have money in my account. I dont understand if its my money and my account I should have more control of when I use the card. One time they froze my account then I had to get a brand new card just to get quick cash I needed at the time. And now someone has literally been able to change my password, transfer every last dollar in my account in the amount of $722 and no one from payomatic customer service tried to assist me and help me retrieve my money that was stolen. I finally was able to reach someone willing to hear me out but they told me I would have to fill out a form to dispute the stolen money and wait 45 days for a response from them if I would be able to get my money back or not. To add on they deleted the account along with all the information I could have used, if I wanted to further investigate with the police, I speak of the receipt that show you were the money coming and going too it make no sense to me. From the reviews about Payomatic it seems there may not be a chance I will get my money back so I believe someone from the BBB needs to take action against this bogus company, and help the many people that havent been reimbursed for the money that was taken from them.Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I tried to open a dispute over a transaction for $58.68 on May 1st of 2023. It turns out the site to which I made the purchase was a fraudulent site. I tried getting through by phone to the inpower card and couldn't get anyone to handle a refund claim. All I received was a prerecorded message to call back on another date then it hung up. I mean come on!! You make ** pay a fee to load on the in power card and also charge $8.00 a month maintenance fee.. All I get is no one to hear my dispute. I want my money back.Initial Complaint
02/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/08/22, I tended $263.50 (all cash) to an employee at the Pay-O-Matic ************ on **************************** (between President * ***** Sts), Brooklyn, ** *****. This money was payment for a Western ***** money transfer to *****. About two or three days later my cousin in ***** informed me she never received the money. I went back to the Pay-O-Matic, and the employee stated, nothing can be done from the store. She provided me with a number to call Western *****. When I called Western *****, the agent provided me with a tracking number (MTCN), and instructed me to go to a Rite Aid store in the Mill Basin neighborhood of Brooklyn to pick up the money. The Rite Aid store stated their computer system does not except a 10-digit tracking number. I called Western ***** again from the store and they stated to me, the money was refunded three days later, on 11/11/22. They could not tell me who had received the refund, but they informed me, it was refunded from the store, and that the money never made it to *****. I never received any refund. I filed a fraud claim with Western ***** and they did an investigation, which also revealed that the money was refunded on 11/11/22. I never received a refund from either Pay-O-Matic nor Western *****.Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a prepaid in power card. On Thursday 12/15/22, while at work two separate transactions in the amount of $500.00 each was subtracted at Best Buy. Which was unauthorized. I never shop at Best Buy. What can I do.Initial Complaint
11/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a prepaid card from Payomatic for a year. I had my old card replaced and activated it three weeks ago to receive direct deposit from a new job. I checked my card on payday the ******** card said that it was in activated. I called the # on back of the card and the operator said go to the Payomatic store and get a new card. I went to a Payomatic on ************ in LIC and was told I can't have a temporary card. I then went to one on ***************** and was told I can't have a temp card with my state ID because it is a permit. I if own an ehanced permit which is a federal ID and he as more weight than a regular non drivers ID. Is this company Payomatic allowed to deny me services with my REAL enhanced federal state ID? I was also told by a second operator that they cannot send me a replacement card with no explanation. My employer has been trying to send direct deposits to it for two weeks. There is about three checks coming to it and I have no active ******** card from Payomatic to receive my paycheck.Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They owe me $1300 Dollars and are purposely dragging on my repayment because of tension bt an employee named ***************************. At one point it was understood that I owed them money. That woman HARRASSED me for months for the completion of that payment. I will provide phone records to prove that. Even while I was recovering from surgery and out of work this woman HARRASSED me. The factors of the dispute have changed and that particular payomatic now owes me $1300. Their whole entire tune has changed. I receive no updates. I receive no follow-*** on my repayment. I have spoken to her manager named ***** **************, and he's now having me do the leg work to search down my own refund despite the fact that I have provided by email all of the information regarding the check in dispute. I want my money. And I also want the SAME energy given to me when I did owe them. I have heard nothing. And I do not believe that I should have to **** my owe money down that THEY owe me. I believe this is being spiteful done because of the tension bt ********************** and I in the past. Moving forward I would like to submit proof of the aggressive nature of Payomatic staff when they are owe as opposed to their energy when they owe you. I also need to know what the precise process entails for my repayment and if it has to be dragged out. It will always remain my belief that this process can be expedited. If not, I need proof of that in black and white along with company policy paperwork to prove it. Thank you. I am a single mother and I need my money.
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Customer Complaints Summary
16 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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