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          Business Profile

          Personal Protective Equipment

          RN Wellness LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Personal Protective Equipment.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/29/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Purchased COVID testing kit - returned for a refund but have never received a credit for the refund despite many emails requesting it

            Customer response

            09/23/2022

            Better Business Bureau:

            At this time, I have not been contacted by RN Wellness LLC regarding complaint ID ********.
            I can confirm that the business has still not reached out to me regarding this matter. 
            *****************

          • Initial Complaint

            08/18/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We are a small non-profit chamber music festival. In an attempt to keep our artists, staff, crew, and patrons safe, we planned to test all of the first three of these groups daily. In order to do this, we ordered **** test kits from RN Wellness. After the first 100 or so tests, we soon realized we had been sold faulty tests - odd lines in weird places, pale false positives (follow-up tests from other sources being all strongly negative, etc.). We quickly stopped trusting and using these tests (after a couple of very nerve-wracking days for many folks who believed them) and ordered new tests from another source. On 8/6, I wrote to RN Wellness to say we had needed to do so and want a refund (the nearly $4,000 we spent on these useless tests, as you can imagine, is not negligible to a non-profit like ourselves). After repeated emails, on the 12th I received a message from them that they would see what they could do. Since then, my daily messages and now calls have gone unanswered, the bad tests sit in my office and will expire shortly - I don't want them putting me off and then saying "we can't take these back, they are expired!" Thank you for any help you can provide in getting us money back for the unopened tests.

          • Initial Complaint

            07/08/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            This company is selling fake at home covid 19 test kits that are 100% not legitimate. They also included an insert printed out of alleged *** info regarding how the tests are good for 90 days past expiration date. The tests are fake & don't even contain the liquid necessary to perform test. The swabs are inserted incorrectly & in opposite direction of how they should be opened. Everything is phony & tests are invalid & should not be sold.

            Business response

            07/11/2022

            Hello,

             

            We can confirm the lot numbers on the tests and ensure that they are not fake tests as we work with suppliers to ensure that we get certified tests.

             

            You can check this against the lot number on the original manufacturers site to ensure that they are true tests. Some manufacturing issues seem to have occurred and please email us so that we can replace the tests at our expense. We are fully willing to work with you here on this issue and resolve as soon as possible.

             

            Thank you!

          • Initial Complaint

            07/01/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            On January 10th, I ordered 20 BinaxNow Test kids from RN Wellness online for $520 (this was when tests were very hard to come by). They said they would ship in 5-8 business days. On January 18th, when they had not arrived, I cancelled the order, and they said they would refund me. I received confirmation of the cancellation on January 19th. On February 7th I reached out again inquiring about my refund. I received confirmation that the refund was still pending, and that sometimes they have problems with Amazon Pay releasing refunds. The person who replied said they were submitting the problem to their supervisor. I then reached out on March 7th to inquire again, and did not hear back. I still have not received a refund!

            Business response

            07/18/2022

            Hello,

             

            Thank you for bringing this to our attention. Currently we have been experiencing issues with Amazon pay refunds specifically and we are working diligently with Amazon to get this issue resolved immediately. Chances are we will be forced to send checks instead of the regular refund process as we are unable to access certain info due to amazon information compliance. We apologize for the issue here and want to ensure you that you will receive your refund. Thank you for your patience ahead of time!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          125 Ira Road

          Syosset, NY 11791-3506

          Visit Website
          (877) 987-8779

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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