We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Countertop Fabrication

          Stone Central

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Countertop Fabrication.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            04/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Stone Central Work: • January 29, 2024, installation date. • Damaged Countertop notified Stone Central: o Thu 02/08/2024 08:07 ? They came to correct the issue, though, I was in a meeting when the installed fixed the issue without me seeing it. o Monday February 26th ? Came to repair the damage, it came out nice and smooth, but color did not match. Justin, the person that did the repair even told me he was not happy with the outcome. He called the office and said they will speak to the manager. ? After several weeks, no responses of any updates. o March 2024 ? I had my wife, *****, call Laurie M**** who was able to take the call, and said she had no answer from the manager, and that Laurie had nothing to say at the time. o I texted March 28, 2024, to Justin, the installer, who responded saying that he last heard that Stone Central was ordering new glue to match the color. o I sent an email again on Monday 04/22/2024, to Stone Central – Laurie M****, Angela C***** and included my wife, ***** in the loop, to which I received no responses. I told them I wanted to avoid legal counsel and having to write a complaint. Laurie/Angela refused to respond, which is odd since they have been very nice to work with before the installation date. They used to be responsive, including Emily L****, also a Stone Central employee. I have been more than patient in waiting for over 2 months to get the damaged countertop fixed. I didn’t pay so much money to only have a damage on the countertop. I’m done with their unprofessional business practice. That’s why they wanted to get paid in full up front so that Stoner Central can take advantage their customers.

          • Initial Complaint

            12/15/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This company asked for an additional $800 to install our countertops and we paid them. They still won’t schedule our install. We have been calling every day for the past few weeks and no one calls us back.

            Business response

            01/17/2024

            The countertop has been installed.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1 General Motors Dr

          Syracuse, NY 13206

          Visit Website

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.