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          Business Profile

          Health Products

          Discount Natural Foods

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Health Products.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order on 8/22, it was supposed to ship within 7-10 business days. I never received the order. I emailed 4 times but never received a response. I called on 9/6 and was told it would ship on 9/9. I called again on 9/10, it still hadn't shipped so I asked the person on the phone to cancel and was told he would cancel if it hasn't shipped, then hung up on me. I followed up with an email asking to confirm cancelation of the order but never received a response. Order status still shows not shipped. I just want this order canceled at this point and I want them to confirm in writing that the order is canceled. This company seems very shady and unprofessional and I'm concerned that they will just charge my credit card at some point for an order I've been trying to cancel for almost a week now.

          • Initial Complaint

            06/12/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I just received a forced substitute (from Mike) Cherry-Lime for the Blue Raspberry. Order #******* I opened it and it had a scent to it, so I looked at the bottom and the Expiration Date was 5/2024 (last month). From the few sips I had, I became incredibly ill for over eight hours. My current Blue Raspberry, for reference, doesn't expire until 7/2025, so has this vendor had this for a while sitting in their warehouse? This “substitute” isn’t even listed as a product for purchase on their website: **************************************************************************   They won’t return emails, but they are selling expired food items, which is illegal. Instead of selling the actual products listed, they are taking people’s money and shipping out “replacements” that are expired. This is a Bait & Switch, also illegal. I'd like someone not only to contact me regarding this, but I would like a full refund, immediately, shipping included, and they need to pay for a pre-paid label to get this expired product back. The only reason they want it back is so I don't show anyone what kind of shady business they run.

          • Initial Complaint

            02/24/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Web site stated that any order of a $100 or more shipped free. Business contacted me to say because of the weight of the order shipping would $30. Person on the phone (Mike was defensive and rude with me. I attempted to say, why don't you change your web site to accurately reflex shipping cost and was told the web site was fine as is. I asked for a moment to think about the order or do a smaller about to which I was spoken over. I said can I get a word in and basically it felt like a competition, not a conversation. Said the order would cancelled. I felt disrespected in the so-called conversation. After looking online this business appears to have many negative reviews, meaning I'm probably better off I could not complete the order.

          • Initial Complaint

            06/25/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On6/22/23purchased (4) bottles of *** ************ ****************** **** *** ** *** Fresh updated product.Product has a **** *** date of 8/2023, dark coloring & not a sweet fruity flavor.Called company on 6/25/23 talked briefly with a very rude rep.His only arguement was best buy dates do not mean a product is bad. Also if I want to return the mdse shipping cost would be my responsibility. Order ID# ******* Order Total $53.32 Payment Method: *********** Actually what company sends out a product to consumers with a (2) month **** *** date printed on it. I understand it could be used but this product has lost it's potency.

          • Initial Complaint

            03/13/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Ordered four bottles. Received three. One in back order. After several back and forth emails and promises no delivery. Ordered from another vendor and came in four days. See attached PDF of emails Just want my $32.04 refunded to my credit card. Thank You From: Vitaglo Sent: Sunday, December 4, 2022 10:40 AM To: ******* ********* Subject: order vitaglo-1032583 from Vitaglo Thank you for your recent order with Vitaglo.com/Discount Natural Foods. Most orders ship within 24 business hours, and are delivered within 7-10 days via: UPS (International orders may experience slightly longer time). If you have not received your order within 10 business days, please contact us via email. You can always find out the current status of your order by going to https://order.*****.*****.net Date Sun Dec 4 11:40:41 EST 2022 Ship to ******* ********* **** ***** ** *********** TX ***** US United States ###-###-#### Bill to Same E-Mail *******@*******.com (emailed) Via US Orders Payment **** Name Code Qty Each Options ---------------------------------- Trace Minerals Sea tmrsms01 4 32.04 Minerals w/ Silver 32 oz. Subtotal 128.16 Shipping 0.00 Tax 0.00 Total 128.16

          • Initial Complaint

            03/02/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I made some online purchases with the company in October 2022. A few items were backordered. I contacted the company multiple times via phone and was assured the issue would be taken care of. It never was. Finally in January, I began emailing the company. I was assured three times via email it would be taken care of by Mike. I sent my final email on 2/26/23 letting them know that after March 1, 2023, I would pursue other options to get my money or purchases. I received an email the same day that someone would contact me on the following day. That never happened. I sent a reply email saying no one ever contacted me. I have spent thousands at the company over the last fifteen years and have never had this problem. Order number: *******  Missing items include ****** ******** **** Tea Tree Conditioner is no longer in stock. Please replace with Tea Tree Therapy Conditioner. ****** ********* ******* Valerian Root Extract, is also not available. Please replace with NOW Valerian liquid extract. 1 bottle of ******* Formulas Melatonin 10 mg, 250 qty.

          • Initial Complaint

            02/02/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed an order online with Vitaglo on Oct. 9, 2022. On Oct. 16, I emailed them asking what happened to my order. I emailed them again on Oct. 18 asking them to ship my order or to call me. On Oct. 21, I received an email with my tracking number. I only received a partial order. I asked for a refund for what I did not receive. They said they can't give a refund, but they would ship the rest. On Nov 11, I received another email with a tracking number. I never received that order. I have called them a few times to try to get this resolved, but it hasn't been resolved. At this point I would just like the $66.42 refunded to me on my credit card or by check to make up for the product I was charged for but did not receive.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 24

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3990 New Court Ave

          Syracuse, NY 13206-1627

          Visit Website
          (888) 418-8156

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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