Complaints

• Initial Complaint

  07/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received FIRST AND ONLY bill on 7/19/24 for total of $25. Bill included $10 copay charge and $15 finance charge for TELEMED on 7/1. I paid the $10 copay immediately on 7/19/24 after receiving the bill. I am disputing the finance charge as this was the first time I received this bill. I sent message to billing @ Compassionate and their response was that they called on 7/2/24 and left a message and therefore could charge me a finance charge. I did not receive any phonecalls from Compassionate other than the Telemed on 7/1. Again, we received first and only bill on 7/19/24 and the copay of $10 was paid immediately on that same day. I am asking for removal of the $15 finance charge immediately. Finance charge implys a late payment. I paid the bill immediately after receiving any option to pay.

  Business response

  07/23/2024

  This was an error made by our billing department. This patient should not have received a finance charge. The staff member responsible for this error was notified and immediately retrained.  The $15 finance charge has already been removed from the patient's account balance which now stands at $0.  Luanne G******* CFM Practice Manager

  Customer response

  07/24/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ****** ********

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a patient with Dr Triana and have an ostomoy and go through ****** for my medical supplies and since December 2023 the office has failed to send ****** the correct prescription I'm totally without my osteomy supplies now. I have called numerous times my service coordinator and my nurse has called multiple times and absolutely no luck they keep sending the wrong information when they actually do send something and are told numerous times what is required. Please can you look into this thank you

  Business response

  02/27/2024

  All documents are in the patient's chart along with the triages, prescriptions and forms ***** has sent and have subsequently been responded to in an appropriate and timely manner by our office.  There is also documentation in the patient's chart when each item was signed faxed and/or mailed out not only from our Court St. practice location but also our Baldwinsville office location. One of the patient's nurses (********) has even come to our office and was handed hard copies. She also has received faxes sent directly to her.We have absolutely no documentation that we were ever notified, by the patient, service coordinator, or nurse that we have been sending the incorrect information. We would be willing to send all supporting documentation referenced above to corroborate this, however, we would need the patient to sign an authorization to release his health information to you (attached). Once we receive the patient's authorization to release his health information, we can certainly be happy to send you the documents that confirm what was submitted to ***** and the dates they were sent. Thank you,Luanne G*******Practice Manager / Compliance Officer###-###-####

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩