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          Business Profile

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          BetterThanPants.com

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Shopping.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/07/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I ordered a shirt from this company and it arrived and it was not the shirt that I wanted and I sent it back to them as per their return/exchange policy. According to the post office it was received at their warehouse several days ago. I have tried to contact them about this and I have not received any responses. I have called them five times sent numerous emails and even spoke to an online chat. No responses. They now have my money, and the shirt that I returned.

            Customer response

            03/08/2024

            Received a call from the consumer stating that the business has resolved the complaint.

          • Initial Complaint

            01/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I order 4 shirts on Jan 15, 2024 and I did not receive an email, confirmation, tracking info, order number, and yet they have charged my bank account. I have made many attempts to reach out, live chat.. Phone, email- no response. At this point I would just like to dispute the charge because I’m afraid this is a fraudulent company.

            Business response

            01/22/2024

            Hi, This order was received, processed, and shipped. It looks like the tracking below shows it was delivered. https://*****.****.com. The address we have on file is: ***** *********  **** ****** rd ******, Michigan, *****. Thank you

          • Initial Complaint

            09/26/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I placed an order for a t-shirt through the TeePop website on 9/13/22 Order # *********  Cost : $14.99 + $5.99 shipping Total: $20.98 I have made several attempts to contact the company with no response. A tracking number was not sent as was promised. I would like the transaction to be processed ASAP. Thank you.

            Business response

            09/29/2022

            We apologize for the delay. The USPS tracking number is **********************. Thank you

          • Initial Complaint

            09/23/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I placed an order #******** on Sept 1st with TeePop. I have since made several inquiries and phone calls regarding the status of my order only to get an auto reply saying the order is being reviewed by the staff or a voicemail saying no one is available at this time. Im concerned that my money has been taken and nothing else is being done to actually process this order. It seems that only after filing a complaint with BBB has anyone gotten any service.

            Business response

            09/29/2022

            We apologize for the delay. The order was shipped last week **********************. Thank you

          • Initial Complaint

            09/02/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I ordered a large t-shirt from Better Than Pants Order #********* on August 20, 2022. I only received the confirmation email stating they received the order but they did charge my credit card. After numerous attempts to email the company, and call their customer service line (which no one ever answers), I have received nothing and have heard nothing.

            Business response

            10/04/2022

            Hi, This is order was delivered. https://tools.****.com/go. We apologize for the delay.

          • Initial Complaint

            08/27/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I placed an order on their Tee Pop site on 8/14/22 under order #********** My ****** payment was processed on 8/16/22. The website states that "orders are shipped within 1-3 business days." It also states that "once shipped it will take 2-5 business days to be delivered." and that a "tracking numbers are provided at time of shipment" After several days of no email with a tracking number I emailed them on 8/22/22 asking for an update. I immediately received an auto generated email stating, "Your request (#*****) has been received and is being reviewed by our support staff." Never heard anything so I tried to call on 8/24/22 but kept getting an answering machine. After several tries I finally left a message. Still nothing so I sent another follow up email on 8/25/22. It was at this time that I started to look into reviews of the company and came across the info on the BBB site. After reading all the other complaints about the same situation I decided to submit a complaint with you because it seems like the only way to get any kind of response from the company. Thanks for your time in assisting with my order.

            Business response

            08/30/2022

            Hi,

            We do apologize for the delay. The USPS tracking number is ********************** 

            Thank you

            Customer response

            09/02/2022

            Better Business Bureau:
            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
            Regards,
            **** *********




          • Initial Complaint

            07/13/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered a XL Tall shirt form TeePop Order #********* On June 27, 2022. I only received the confirmation email stating they received the order and they did charge my credit card. After numerous attempts to email the company, leaving voice messages and filling out the company's online form (10 attempts total), I have heard nothing.

            Business response

            07/17/2022

            We apologize for the delay. The USPS tracking number is **********************Thank you

            Customer response

            07/18/2022

            Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards* ******* ********

          • Initial Complaint

            07/07/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I placed an order with TeePop (betterthanpants.com) and haven't received my item, or any kind of update regarding it. I was charged immediately.

            Business response

            07/27/2022

            Unfortunately this order was canceled and refunded as we are out of stock. Thank you

          • Initial Complaint

            07/06/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased my shirt on 6-20-22 so I would have it for the 4th of July... That never happened, they took my money and now it's been over 2 weeks of waiting.. I have left multiple messages and they don't even have the decency to call back.. FINISH THE JOB YOU HAVE BEEN PAID FOR AND SEND ME MY SHIRT!!!

            Business response

            07/08/2022

            We apologize for the delay. The USPS tracking number is **********************

             

            Thank you

          • Initial Complaint

            06/19/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I placed an order with this company on June 8, 2022. I attempted to contact them by phone and of course, there was no one to answer the phone and left a voicemail. I emailed them with no response. My complaint is the same as most of the other ones with the verbiage they used when contacting about the order. I want a status of my order as to then it will be processed and delivered. This is a gift for a very special person. What do they do, wait until a complaint is filed with you to get your item? This is totally ridiculous. I have stated I will cancel the order. Please advise if I can do this and place another order with someone else. Thanking you in advance.

            Business response

            06/21/2022

            We apologize for the delay. The USPS tracking number is **********************

             

            Thank you

            Customer response

            06/22/2022

            Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** ********

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 20

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1805 Tebor Rd

          Ste 5

          Webster, NY 14580

          Visit Website
          (585) 902-8287

          Customer Complaints Summary

          11 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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