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          Business Profile

          Used Car Dealers

          Shuttleworth Auto Sales (Chris Shuttleworth)

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Used Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/10/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a 2012 ***** ****** from shuttle worth on a loan 3 weeks into the buy the engine light came on took it there they cleared code but it never resolved sent for a faulty window wiper they replaced it, it failed I had to buy a brand new one, so okay alright used comes with some maintenance then shortly after while driving the car it dies on the road I had it towed they refused to fix the problem I know have a car I have payments on I can not use have to get to work and am in financial distress being turned away after having it towed is expensive I haven't had it a year yet the inspection sticker is still good I believe I was sold a bad car

            Customer response

            08/15/2023

            Okay so the purchase date is 11-18-22 maybe 2 weeks after I noticed a stutter while running in park, also bearing and window wiper so I called them had me bring the ****** in changed bearing, put used wiper on which I had to change brand new after that, still having ideal problems check engine light comes on brought the ****** to them really pushing the 30 days now clears the codes sends me on my way still have problems the car dies on my way to work. Call them up getting a date okay my tow guy misses the day and I have to bring it in the following Monday I believe it was a timing issue have the guy bring the ****** and it gets refused have to bite the coast of the tow and have been struggling to get it fixed since shouldn't have to put an engine in a car I haven't even had a year. Can't afford to either still paying the bank loan I need help resloving this is major now went from financial distress to disaster. I feel very screwed over 

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 36

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3371 Riverside Drive

          Wellsville, NY 14895

          (585) 593-7308

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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