Complaints

• Initial Complaint

  11/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Okay, so I ordered 1 Electric Blue Marblescale with the intent of getting a Beautiful, full sized Angelfish. Instead, Lee G***** himself sent me 5 discolored and randomized Angelfish claiming "They grow the Colors", yet none of my Angelfish had any sign of Blue throughout the 2 Weeks of me Owning them. Throughout this 2 weeks, they hardly swam and stayed in corners very weak. In my eyes, he sent me Sick Fish from either Transport or his Facility. In Shipping, the 5 Fish were also shipped with 4 Bristlenoses that we're all DEAD. He clearly didn't care if I got dead Fish because 9 Fish we're in ONE Bag. At that, it BARELY had Water. Being said, I contact him and get told he'll eventually ship out my Bristlenose Plecos which he NEVER DID. He also claimed on his Website that ANY Free Fish sent, would be compensated though, he never compensated any of the Free Fish and removed that from his Website. He also added to his Website after I confronted him about the Dime Sized Fish, and stated on the Buying Page that they come that way, when I didn't read that once I purchased it, and I read the Page multiple times. He's a Fraud, scammer, and seeks money out of people in the Fish Industry. There's tons of articles about this, and I want him to be known as what he is. Furthermore, he claimed that I opened a Chargeback when it wasn't true, and he even threatened the Police saying they now have my information which wasn't true, and was simply to scare me. Being said, we did open a Chargeback for Fraud, and are investigating him through authorities. I was recommended to as well open a BBB Case, due to him ignoring my Emails.

  Business response

  12/03/2024

  Customer made purchase with fraudulent credit card, which was flagged by ****** (credit card processor). They told us to cancel the order (order had already shipped) and to cease contact with the individual, as their bank was investigating.

  Customer response

  12/04/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The Company is lying about it being flagged by ******, and why would they be recommended to cease Contact, as that would just cause them to loose money. Adding onto it, why was I ignored for 3 Days and than randomly told fraud after every fish I was sent, was incorrect and or dead. You guys scammed me, and than tried saying I committed Fraud. My Grandmother(***** *********) already verified with her Bank that there wasn't a Chargeback, nor Fraud Claim. I also had it verified that you are a known Scammer, because multiple have articles speaking about you stealing from them(Lee G***** being the Scammer).Lastly, if he can provide evidence of the situation, it would change things. All he has though, is an edited Photo claiming my Fraud, with no evidence. Lee G***** even told me he's calling the Cops and they'll be contacting me which is Illegal. He was intimidating me to leave him alone, and not ask for my Fish. I want my Refund, and or want my Fish sent out properly. This disgusting human had 5 Angelfish, and 4 Bristlenoses sent in one small bag. It was bound for deaths, and now he won't send my fish back out. It's disgusting.Regarding ***** *********'s Bank, they've also put a HOLD on the Transaction because we stated how Lee G***** ignored our Responses and is clearly scamming us. He claimed Fraud, when that never happened. I can have *****'s ID Provided, etc. I even offered to Call him with her next to me, yet he ignored me. He is lying, and seeking problems. I want my money back. Regards, ******* *******

• Initial Complaint

  01/08/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On October 11, 2022, I received a shipment which was to contain 40 live Angel Fish. 5 fish were dead on arrival and I reported this. The business owner, Lee G***** said that he shipped 45 fish in case any died, so I still received 40 fish. I followed exact instructions for acclimating fish, and I am very experienced with fish, having raised and bred fish for over 40 years. The fish continued to die at a rate of 1 or 2 per day, until I eventually ended up with only 10 live fish. I was feeding them a sample of food that G***** Lee provided. I had purchased a different food from him, but decided to use the provided sample first. Once I ran out of the sample food, I noticed that I was not losing any more fish. I emailed G***** Lee about this, suggesting that the reason they were dying may have been the food. I previously thought that he had just sent me sickly fish, and could not figure it out, since my water parameters were perfect. G***** Lee did not respond further and offered no compensation. I said a refund of $112.68 would be fair, out of the $168 I originally paid for the fish. I just wanted to pay for the food, the remaining 10 fish, and a portion of the shipping. My last email to G***** Lee was Dec 27, 2022 and I received no response. My credit card company did not help me with my request for a refund.

  Business response

  01/15/2023

  Customer haws been refunded, although we guarantee live ARRIVAL only, and clearly state that once our fish are in the care of a customer, we can't be responsible for their care.

  Business response

  01/25/2023

  Refund rejected as out of date. Credit can be issued to customer's store merchandise acct.

  Customer response

  01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I am a merchant, and my card processor  (******) allows refunds up to 180 days after the transaction.  I paid on your site with my credit card through ******, so it should allow you to still issue a refund.  If you are having trouble with that, you may send the money to my ****** account, which is sales@intohealth.com.  I also have a ***** account at ###-###-####.
  
  
  Regards,
  
  **** *****
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩