Complaints

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had to email the letter in order to fit it in.

  Better Business Bureau of ************************************************************************************* To Whom it may concern, I want to file a complaint with the BBB in reference to ****** Contracting Corporation. Their address is *********************************** *****. The office number is ************, and the owners cell phone number is ************. His name is **** **********************. The business Nassau License # is **********. The Suffolk Lic # is ******** The NYC Lic # is ***********. We hired *** ********************** to construct a brick patio in our backyard. We have had problems in the past with our patio cracking and breaking up in parts, so we informed *** ********************** that we thought that something was happening, such as water buildup, etc., under the patio , and he took the job saying that he will find the problem and fix it when he tears up the then existing patio. He and his company were hired in April of 2021 to do this job. The job was completed, but in September 2023, we saw that the patio had a large crack that ran down the length of the patio. We called *** ********************** to come and see it, and he did, and promised to fix the problem. After not hearing from him, we tried several times to call him, but he kept on putting us off with one excuse or another. We waited until the winter was over, and then tried to call him to come to see about repairing the crack. My husband has been taking care of this , but I made a call to *** ********************** and he promised me that he would come today, Saturday April 6, 2024 between 9-10 AM. I told my husband to please call him this morning at 8:30AM to confirm our appointment. He told my husband that he couldnt come, with yet another excuse again. This is no way to run a business. I am extremely disappointed in how *** ********************** keeps blowing us off. I want other people to know that this is a business that you cannot count on, and the owner just makes promises that he does not keep. Subsequently, it is now June 6, 2024 and we have contacted *** ********************** several times to try to have him come look at the damage, and we are getting the same run around with no resolution. I feel compelled to write this letter to you, which may not have any positive consequences for us, but other potential customers should know that you cant count on this business to help after the job is completed. Thank you for your kind attention **** and ************************* ************************************************** N.Y. ***** email: **********************
  Sent from ************************* (**********************)
  
  

  Business response

  06/19/2024

  To whom it may concern, 

  This job was completed in 2021 so it is out of the warranty time. But even so we still took care of the job and it has been fixed and completed on 06/19/2024. Thank you and have a great day!

  **** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩