Reviews

I was researching phone carriers thinking about maybe changing to a new carrier when I came across US Mobile. I was looking through their site and noticed that they are advertising a free 30 day trial on their service before you decide to fully switch over to them. So I decided to at least try the 30 days skeptical cause of the low prices if nothing else just try the ****************************************************************************************************************************** my card was declined. So I do the instant chat and the customer service retells me that yes they try to charge your card 1.00 for verification which is fine except for the fact that nowhere and I mean nowhere on their website or terms and conditions nowhere does it say 1 word about them charging your card 1.00 for a verification fee. TOTAL FALSE ADVERTISEMENT! A 1.00 fee doesn't constitute as getting 30 days totally free to try them out! So if I were you I'd run and look elsewhere. These people here are all about tricking people into using their company. And if they will cover up and lie to you and not disclose that they are going to charge a $1 fee for verification what else will they lie hide and try to not disclose to you throughout the entire time you're an active customer with their service Run for the hills people do not sign up for them they're liars and scammers!!

US Mobile has always given me good phone service, so I am not saying anything bad about that. The reason I am giving them 2 stars in this review is for their customer service relating to me returning a new phone purchase through them. I purchased a new phone through US Mobile, which was shipped to me from Best Buy. I realized the phone was not for the correct phone service I needed. The phone was designed to work only with T-Mobile network, and I needed one that worked with AT&T or Verizon. (US Mobile offers all 3 networks). I contacted US Mobile and let them know that it was MY mistake of ordering the wrong phone. I asked if I could send it back for a refund, as I had not opened the phone's box. They told me that I could, but would have to pay a restocking fee. I accepted this. They set up a return for me, and I printed off a UPS label. I boxed the phone with the UPS label. I shipped back to Best Buy Returns Center. I confirmed by the UPS tracking number that it was received on 2Jan2025. 13 Days later, and I am contacting US Mobile, because I never got a refund of any kind back on my Discover card. They took several minutes in the online chat at US Mobile, to finally tell me that a refund was made, and to contact my bank! I found a number for Best Buy Returns, and contacted them. They told me a refund was make to a different card number (not my Discover), for a Umair Ansari. Looking at my return information, he was the one who placed the order for my phone at US Mobile, after I did the order to them with my Discover! This was simply ridiculous. I finally contacted Discover, and opened a Dispute. They said they will credit the full amount back for the phone purchase. They told me that the dispute could take up to 30 business days, and I may get a deduction for a restock fee for Best Buy, once the dispute is finalized. I was fine with that. I should have contacted Discover in the first place! Shame on US Mobile, for not fixing this.

i order service and fond out the services doesnot work with ***** and i called and cancelled the services. To my surprised i receive a email from them bugging me ,harassing me and so i am tried of this. so i told them i am making a police report for harassment if they did not just finish cancelling the service, i do not own them anything.i also told them i will give them a one star rating and give them over to the bbb. no one should work with them because they do not honor their word and harried people this should of been cancelled on the day i told them to cancel it.

Terrible service speeds are slow. If you call them they cant do anything for you except tell you that it is your device even though i have five bars. if you look on ******* you can see that there are tests that clearly show the horrible speeds. also twice in one day i was unable to send any texts for no reason i had to call them and wait on hold for a half an hour till they fixed it. also every time you get a new phone or on a ******* device if it restarts the APNs need to be put in manually letter by letter perfectly if there is one mistake it doesnt work which is also crazy. so stay far far away rather go to visible by *******.

Poor Service Quality and Ineffective Customer Support I've been a ********************** customer for several years, but the past three months have been extremely frustrating due to persistent internet issues. Despite speed tests showing adequate bandwidth (16 to 27 Mbps), I experience frequent buffering during streaming and slow internet speeds both during peak and off-peak hours. These issues significantly impact my ability to use basic internet services.I have contacted US Mobile customer service multiple times, speaking with representatives ****** and *****, who have escalated the issue to ******* (Ticket #********). Despite this, there has been no resolution. *******'s network engineers claimed no detected speed problems in my area, citing a possible capacity issue but refusing to take further action. This is unacceptable, especially since my service was excellent before a tower issue on July 20th.US Mobile's lack of effective customer support and communication has only added to the frustration. They have failed to provide regular updates or meaningful solutions, and their reliance on ******* without holding them accountable has been disappointing.The ongoing service issues cause significant frustration and inconvenience, disrupting my ability to stream videos, browse the internet, and perform essential online tasks. This level of service quality and support is unacceptable, especially given the high costs of the service.I urge US Mobile to take immediate and effective action to resolve these issues and provide regular, detailed updates on the progress. Immediate action and accountability are essential to restore confidence in their service.

I had an awful experience with US Mobile. Due to poor connection quality, I accidentally added data twice. I couldnt find a way to cancel the extra data, so I disputed the $4 charge with my bank.US Mobiles 'product experience' team then harassed me to reverse the dispute, threatening to cut off my service. I complied and provided proof of the reversing the dispute and the rebill history, but they still demanded more money and refused to accept the proof.Their service is terrible, their website is unresponsive, and their customer service is aggressive and unhelpful. I strongly advise against using US Mobile.

No issues, great service and prices. Very helpful setting up 3 lines quickly.

They **** at everything.Bought a phone plan from them on January 1st of this year, and have gotten nothing but excuses for it still doesn't work.They are clueless about their technology and how to make it work.

The service works great! Incredibly simple to port my line, any issues are resolved immediately. Very happy with US mobile.