Complaints

• Initial Complaint

  12/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The agreement and payment of $599 were made on October 8th. Due to the lack of leads provided as guaranteed, a decision was made in November to request a refund. Since then, we have repeatedly asked for the refund, but the matter remains unresolved as they continue to delay and provide no resolution. This complaint includes email correspondence and a copy of the contract, which clearly outlines the 60-day refund policy.

  Customer response

  01/03/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Growin Estate regarding complaint ID ********.
  
  Sincerely,
  
  ******** ******
  

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for real estate leads with Growin Estate about 1 month ago based on their standing with the BBB. For a $599 annual fee, they were to provide high quality real estate leads for which I would then pay a referral fee at closing. I received my first lead 15 days later. Upon contacting the lead, I found that they had already purchase a home with another agent. Under the terms of our contract, I notified Growin Estate with 24 hours and denied the lead as a bad lead. 9 days later, I received another lead. The phone number provided with this lead was registered to the ********************. I again notified Growin Estate with 24 hours that this was a bad lead and that I was denying it. In almost a month, I should have been provided 3 high quality, vetted leads. I have been provided 2 unvetted leads and my request for replacements leads, as promised in the contract, has gone unanswered.Beyond lead quality, the contract states lead management and communication will be conducted through Growin Estates Platform. After signing the contract, there was no further mention of a platform. All communication has been through email and text message, and they have told me that is how leads are provided.I have requested a refund of my $599 annual fee. While I expect that to be denied, I hope someone will read this and save themselves the money and headache associated with this company.

  Business response

  11/22/2024

  Thank you for bringing this matter to our attention. At Growin Estate, we are committed to maintaining the highest standards of customer satisfaction and service quality. After thoroughly reviewing your concerns and our internal records, we must clarify several points. Since your enrollment in the standard plan on August 19, 2024, we have delivered seven leads over a three-month periodfour in September, one in October, and two in Novemberconsistent with the timeline and expectations outlined in our agreement. While we diligently strive to provide high-quality and vetted leads, the effectiveness of these leads can sometimes be influenced by factors outside our control. It is also worth noting that prompt and specific feedback on leads is critical for addressing any issues, and our records do not indicate consistent feedback or requests for lead replacement.
  Regarding your concerns about communication, our process includes both the use of our online platform and supplemental methods such as email and text for efficient lead delivery and updates. This approach aligns with the flexibility we outline during onboarding. Additionally, we have not received any formal request for a refund through our established channels, as required by the terms of our agreement. Should you wish to initiate such a request, we invite you to submit it officially for review.
  As of now, your account remains active, and you continue to receive leads under the terms of your agreement. We are committed to working with you to address your concerns and ensure the best possible outcomes. Please feel free to contact us directly so we can collaboratively resolve any outstanding issues.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a contract with this company to provide 4 qualified and quality leads in April 2024. They have failed to send me one quality lead. Ive done my part and followed up with each lead and sent Grownin Estates the feedback noting that each one is either not interested at all, does not know where the information to contact them came from and/or no reponse period. I did this as per the contract within 48 hours of receiving the lead. I am a realtor of 34 years I have excellent ratings on following up with qualified leads. The company now refuses to return my money even though on Page 4 paragraph b, c and d stated they should with me notifiing them of their lack of providing the leads. What's next? Id like my money returned to me and this bogus company shut down.

  Business response

  11/22/2024

  We acknowledge the complaint and respectfully disagree with the claims made, as they do not align with the facts or the terms of the signed agreement. Below is our detailed response:
  
  Lead Delivery as Per Contract
  The customer signed up for our Basic Package, which includes ***** leads annually. Over the past seven months, we have provided nine leads, which is consistent with the timeline and terms outlined in the agreement.
  
  Follow-Up Responsibility
  The customer did not follow up on the provided leads promptly and initially informed us that lead information might have been sent to their spam folder. Timely and effective follow-up is essential for success and is a shared responsibility as outlined in our agreement.
  
  Refund Policy Compliance
  The agreement clearly states that a refund is contingent on providing timely feedback within 48 hours of receiving a lead. This requirement, detailed in Page 4, Paragraphs b, c, and d, was not fulfilled by the customer. Additionally, their refund request was submitted outside the allowed timeframe. As a result, the request does not meet the conditions for a refund as per the contract.
  
  Lead Quality and Service Commitment
  All leads are vetted before being shared, ensuring they meet our quality standards. The claim that no quality leads were provided is inaccurate and unsubstantiated. Success also depends on prompt follow-up, which was not consistently carried out by the customer.
  
  Current Service Status
  The customers account is still active, and they continue to receive leads as part of their package. This demonstrates our continued commitment to fulfilling the agreed terms.
  
  Efforts to Resolve the Issue
  We have communicated the contractual obligations to the customer and explained why their refund request does not align with the agreement. The refusal to process the refund is based on their non-compliance with the terms, not a failure on our part to deliver the promised service.
  
  Conclusion
  Growin Estate operates with transparency and professionalism. We have fulfilled our contractual obligations, and the complaint does not reflect the facts or the terms agreed upon.
  We remain committed to assisting the customer in achieving the best possible outcomes under the service but cannot process a refund that violates the terms of the agreement.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for their real estate lead service. They did not deliver any viable leads. I gave them notice to refund me as per their satisfaction guarantee. They refused to refund my money.

  Business response

  11/22/2024

  Thank you for bringing this matter to our attention. We take customer satisfaction seriously and aim to address concerns with professionalism and respect. The customer signed up for our real ********************** lead generation service in March and, as part of our service, received five leads. After expressing dissatisfaction with the leads provided, we made efforts to accommodate the customers concerns by rescheduling and redirecting some leads to the agent.
  In early July, the customer contacted our office and, during two separate interactions, expressed dissatisfaction in a manner that was unprofessional and verbally abusive toward our front desk staff. Despite these exchanges, we scheduled another call to address the issues raised. Unfortunately, the customer continued to display disrespectful behavior during this conversation. In response to de-escalate the situation, we issued a service cancellation notice and expressed our willingness to engage in further communication to clarify any unresolved concerns.
  Additionally, the customer requested a refund outside of the timeframe specified in our satisfaction guarantee policy. We explained that the refund policy is subject to the conditions outlined at the time of registration, and the customers request was outside the applicable period. During these interactions, the customer threatened to file complaints with the Better Business Bureau (BBB) unless their demands were met.
  At Growin Estate, we are committed to providing quality service and fostering a positive relationship with our clients. We believe the actions taken in this case were aligned with our established policies and procedures, and we remain open to resolving any outstanding concerns in a respectful and professional manner.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On March 30, 2024: I started an account with **********************; which is a online company that claims to provide "double-verified" leads to Real Estate professionals. (I am a Realtor). They forced me to sign a one-sided contract in order to use the service, which involved a $349 yearly fee. They also stated that refunds are possible with the first 60 days. My compliants started well within the 60 days. At that point, Growin Estate made zero attempts to provide a resolution knowing that I was very unhappy with the ********** the first (3) months, I have received a total of (2) buyer leads that appear to have NOT been verified whatsoever. I have attempted to cancel multiple times and even disputed the charge with my credit card company. Growin Estate had the charges re-billed, despite my multiple attempts to get a refund. Prior to reversing the charges, I had also made several attempts at resolution. This company is a total **** and I want my $349 refunded immediately.

  Business response

  11/22/2024

  Thank you for bringing this matter to our attention. We take customer concerns seriously and aim to address them with the utmost professionalism. The customer enrolled in our service at the end of March 2024 and, as part of our standard process, received two leads shortly thereafter. Following this, the customer made the decision to restrict their account to only receive seller leads, expressing a preference not to work with buyers. We communicated that such a restriction could limit the volume and variety of leads provided, as our service is designed to deliver a balanced mix of buyer and seller leads based on market conditions and demand.
  In June 2024, the customer requested a refund, which was outside of our 60-day refund policy, as outlined in the terms of service. We made several attempts to address the customers concerns and find a mutually agreeable resolution. However, after the refund request was made, the customer filed a complaint with the *********************************************, initiated a dispute with their credit card company, and posted a negative review on Trustpilot. As a result of the dispute, services were temporarily halted.
  It is important to note that the customers dispute was ultimately resolved in our favor, and as a result, the charges were upheld. Following this, the customer reached out to request a settlement, but our policy remains consistent with the terms agreed upon at the time of registration. We regret that the customer was not satisfied with the service provided, but we believe our actions have been in line with the contractual agreement and industry standards.
  We remain committed to providing high-quality lead generation services and encourage open communication to resolve any concerns in a constructive manner.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I Was sold so many things over the phone as that this company was going to have me up and running in two days and they were going to provide me with Seller and all I got were lies. All the leads that were sent Are not legit and for the one person that responded via text, he said his number was sold to multiple places and that he was not interested so they did not keep to their part of the contract and when asked to get refunded, they are not giving it to me

  Business response

  07/24/2024

  We appreciate the opportunity to respond to the concerns raised by ************; regarding their experience with Growin Estate. We take customer feedback seriously and strive to address issues promptly and professionally.
  
  Upon reviewing the details of ******* 's case, we acknowledge that they engaged with our services for a period exceeding one month, as supported by the attached documentation. While we regret that their expectations were not met despite our efforts, we take pride in our commitment to delivering reliable solutions to our clients.
  
  Regarding the specific issues raised, including dissatisfaction with the quality of leads and communication problems, we have rigorous processes in place to ensure lead quality. We acknowledge that these processes may not have met *******'s expectations in this instance, and we are actively working to enhance our service delivery based on their feedback.
  
  In response to their request for a refund, it's important to note that Growin Estate adheres to a refund policy with a timeframe of 60 days. Upon receipt of *******'s complaint and understanding their dissatisfaction, we promptly processed the refund as per our policy to uphold our commitment to customer satisfaction.
  
  We sincerely apologize for any inconvenience or miscommunication experienced by ******* during their engagement with Growin Estate. We value their feedback as it helps us improve our services and ensure a positive experience for all our clients.
  
  Please do not hesitate to contact us if you require any further information or clarification regarding this matter. We remain committed to resolving any outstanding issues and maintaining our dedication to customer satisfaction.
  
  Thank you for your attention to this matter.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 7th I hired this Company be a contract that said if I was not happy within 60 days my money would automatically be renewed. The first month was very painful trying to get them to answer me and let me know where they were advertising. I am a realtor and wanted to know where my profile was being put I also asked them how they were representing me when they were phoning for buyer and seller leads. I received one and got a hold of the woman she told me she had no idea who I was and she was not looking for a realtor that she had bought a house 6 months previous told me not to phone back as I was soliciting. Three other leads came in after I demanded my money back all in which were the same did not know who I was and the other two didn't even answer our response. This company is fraudulent they're charging 699 USD money and not following any service. They give you the runaround every time you call. The contract says clearly in there if you unhappy within 60 days there'd be no questions answered. I would like my money back and I would like this company investigated so that they stop scamming innocent people and hard working people that have trusted them to provide them with good quality means.

  Business response

  11/22/2024

  Thank you for bringing this matter to our attention. At Growin Estate, we prioritize transparency and delivering value to all our clients. Regarding the concerns raised, we would like to clarify the details of this case. The customer signed up for our service on May 7th, 2024, and was informed of our 60-day satisfaction guarantee, which allows for a refund if dissatisfaction is expressed within the outlined timeframe. The customer submitted a refund request within the first 30 days of service, which we acknowledged and began reviewing in accordance with our policies.
  
  During the period of service, we provided five leads, including one live transfer. Our records indicate that these leads were delivered promptly and in good faith. While we understand the importance of quality, lead performance can vary based on external factors, including the customers follow-up process and market conditions. Furthermore, we communicated openly with the customer to address questions about our advertising methods and lead generation strategy.
  
  It is important to note that the customer chose to discontinue the service before the 60-day period concluded, leaving limited opportunity to fully optimize the lead delivery process or address specific concerns. We remain committed to upholding the terms of our agreement and ensuring that our clients receive the value promised. Should the customer have additional concerns, we welcome further dialogue to resolve the matter amicably.

  Customer response

  11/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complains NOT been resolved because]

   My complaint has not been resolved. The leads that they gave refrigerant I called each one of them and the people I spoke to had no idea who they were these people had already bought homes. And weren't even in the postal code areas that I had paid for. I still have not yet received my full refunded. I tried many times to deal with their service people and they kept passing me back and forth with no resolution.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business response

  01/09/2025

  Dear Better Business Bureau and ******,
  Thank you for reaching out and allowing us the opportunity to address your concerns. We sincerely regret that your experience with our service did not meet your expectations.
  After thoroughly reviewing your case, we would like to clarify that your refund request was processed on July 23, 2024, as per our commitment to resolving the matter amicably. A copy of the refund receipt has been attached to this response for your reference.
  While we strive to deliver the highest quality real estate leads, we understand that circumstances may arise where the service does not align with a clients expectations. In such cases, we make every effort to address concerns promptly, as we did in your situation.
  We hope this resolution demonstrates our dedication to customer satisfaction and our willingness to work collaboratively to resolve any issues. If you have any further questions or require additional assistance, please feel free to contact us directly at ************************************************************.
  Thank you for giving us the opportunity to serve you, and we wish you success in your future endeavors.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Growin Estate, a lead generation company, contacted me, a real estste agent in *******, back I'm February 2024. I reluctantly agreed to a contract with them that included a right to refund and cancel service for 60 days. They provided absolutely nothing remotely close to what they were contracted to do so I initiated a refund and cancel contract of service. They talked me into continuing service with them and agreed to extend my refund and cancelation period 2 more times until May 29. This was in writing (email) both times. Now we have arrived at the end of May and they still have yet to provide anything at all that resembles what they were supposed to provide contractually so naturally I want to cancel service and get a refund ($600) from them. After several emails and phone calls and days later I speak with multiple people who are disregarding the emails and saying the contract says that you have 60 days and you are beyond your right to a refund. They also have acknowledged what the emails say and are saying that "that person shouldn't have done that" and that that won't issue a refund. I don't see how that is legal. I have given up trying to make sense of it and plead my case to just be rid of them because at this point they have been nothing but a complete waste of time, money, and energy. Please advise on how to proceed.

  Customer response

  10/27/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Growin Estate regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

  Business response

  11/21/2024

  We appreciate the opportunity to address this matter.
  The customer entered into a service agreement with Growin Estate in February 2024, during which we provided five qualified leads over the course of three months. The customer expressed dissatisfaction with the service despite our efforts to meet contractual obligations and maintain open communication to address their concerns.
  To accommodate the customer's requests, we extended the refund and cancellation period twice, until May 29, 2024. However, the customer ultimately expressed unwillingness to continue the service and displayed unprofessional behavior during their final interactions with our team. In light of this, the service was officially terminated on June 1, 2024, in accordance with the terms of the contract.
  We take all feedback seriously and strive to provide professional service to all our clients. While we regret that the customer was not satisfied, we maintain that our obligations under the agreement were fulfilled. Signed Agreement, refund policy, Communication and provided services screenshot have been attached. Thank you 

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $599 to this company for real estate leads and agreed to 6 specific zip codes. I was supposed to be called and onboarded within a few days. They never called or scheduled that and I couldnt reach anyone in company for 2 weeks. They claimed their CRM was down. It took another week to get me onboarded and another 2 to send any leads. I called numerous times and was given apologies and claims I would be called and sent leads. They sent me 3 leads that were not in my zip codes, were an hour away from me. All 3 leads were no good. People I spoke with either werent selling their home, was already working with another realtor or had already sold their home. I phoned and informed the company of this a requested a refund. I have been calling them for over 2 weeks and they claim they are researching and will have someone call me and they never do. This company is a fraud and a scam and I want my full refund. They have not kept their end of the deal at all and have only lied to me.

  Customer response

  10/25/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Growin Estate regarding complaint ID ********.
  
  Sincerely,
  
  *** ******
  

  Business response

  11/21/2024

  We have fulfilled our contractual obligations under the subscription agreement with the customer. Over the past 7 months, we have provided a total of 19 leads, in accordance with the terms of the subscription. The customer is entitled to receive leads for the full 12-month period of the subscription, with 5 months remaining.
  Despite our efforts to communicate with the customer, including multiple attempts to reach them via email, we have not received any feedback or concerns regarding the leads provided. The customer has not been responsive to these communications.
  We remain committed to delivering the agreed-upon services for the duration of the subscription and are available to address any issues the customer may wish to raise.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This business is trying to sell Leads for Real Estate. They tell you that all of the leads are going to be highly qualified. They also set appointments with a time when you should call the qualified Leads they only provided me with two leads, and none of them were qualified, I called the Leads at the set appointment and nobody picked up the phone and nobody ever returned my call. I disputed the charge with my **************** platinum card. The dispute is still open and has not been resolved. This business is a scam and a fraud please prevent anybody to buy from them in the future.

  Business response

  03/14/2024

  Firstly, we would like to clarify that our leads program operates on a yearly membership plan, as clearly outlined in our terms and conditions. This plan entails receiving a total of ***** leads over the course of the year. We do not make any specific commitments regarding the exact number of leads provided, but rather ensure a steady stream of prospects throughout the membership period.
  

  In your case, you signed up for our program on December 7, 2023, and as per our records, we have indeed provided you with several prospects within the timeframe. While we regret that the leads you received did not meet your expectations, we must emphasize that lead qualification is inherently subjective and can vary based on individual preferences and criteria.

  Furthermore, we would like to remind you that we offer a generous 60-day refund policy for our members. Any refund requests made within this timeframe are promptly processed without hesitation. However, we regret to inform you that your request for a refund was submitted after the specified 60-day period had elapsed.

  Regarding the dispute you initiated with your **************** Platinum card, we want to clarify that this action was taken without prior notification to our company. We always encourage our members to communicate directly with us regarding any issues or concerns they may have, as we are committed to finding amicable solutions.

  We would also like to inform you that the outcome of the dispute was in favor of Growin Estate, further validating the legitimacy of our services.
  
  And we have attached the Referral agreement, Service screenshot, Communication screenshot, Refund Policy. And the plan information consumer signed up for. the better understanding.
  
  While we understand your disappointment, we stand by the integrity of our program and the efforts we make to provide valuable leads to our members. Should you have any further questions or require assistance, please do not hesitate to contact us directly.
  
  Regards,
  Team Growin Estate 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩