Complaints

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Good day this issue started in April 2023, I reached out to ***** in response to my ***** Printer, Maintenance box needs to be replaced, they then furnished me with the ***************, because my warranty has expired, and I purchased extended insurance thru ***************. I reached out to *************** the started a claim and sent a label to mail my ***** 4650 printer to *******, and ***** services, my printer was returned to me in a condition I did not send it to them, it had a maintenance box issue, this holds the ink in which you need to fill up when the ink gets low. I called ******* when they send me another label to return the printer, I did, send it off again, it returned back in the same condition they send it the first time. I called and spoke to supervisor, stated to she was requestion for a refund, they weren’t how they organization work, and kept apologizing. told me someone will be InTouch with me, that did not happen, I called back, they then mentioned to me it had to be three times your product was sent out for repair in order to be eligible for refund, this product request number was 1********** Today I received my third lapel to return my printer for the same reason request number **********. This service is unacceptable when you send a product in a sent state it wasn't in when I send it to them! Please Assist!

  Business response

  06/01/2023

  The initial repair was done according to the customer's instruction.  We replaced the maintenance box.  Unfortunately, the printer was damaged during transportation back to the customer.  The second repair required a realignment of the scanner assembly to bring it back into working order.  This last time, the unit was received and tested thoroughly, but the technician could not duplicate any issues the customer was having.  The printer was returned on 5/25.

  I noted that the customer is requesting a refund, but they did not pay us any money to refund.  Our customer is *******.  If the customer paid ******* or ******* a fee, they would been to ask for a refund from them.

  Customer response

  06/01/2023

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Regards,
  ******** *****
  
  
  
  
  

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My ******* ***** computer would not charge so I decided to use ******* **** ********* They sent an auto drop at the *** store. I wrote a cover letter and the form that ******* asked me to fill out. Both stated that I was not able to back up so please save my hard drive. It contained vital business and well as personal information and photos. When I received it back, my 1 TB hard drive was gone and replace with a 256MB hard drive with all my information gone. It seems they did not read my letter or do a competent job of restoring my laptop to its original specifications. I contacted Lifetime and Sydney stated not to worry because they save the hard drives for ten days. She said I need to contact ******* too have my hard drive released. So, I did have ******* email them. When I called back later that day to check, Sydney told that the motherboard was attached to the hard drive and it was shredded. Shocked is not a world I can describe my feelings. I asked her why they kept the hard drive if it was not connected to the motherboard. She said that is there policy. Sydney told me they are told to destroy it by ******* even though I had sent to them 2 pages of requests asking them not to do that. They are not taking any responsibility. I have contacted my attorney and he suggested to seek peaceful resolution by contacting them but if nothing happens we can seek compensation by legal means individually or by class action. Neither of them interests me. I have never taken anyone to court in 31 years of practice. This is my first time filing with BBB so I am not sure what you are able to accomplish but I am hoping. I will be filing one for ******* as well. Thank you for considering this issue. Please help, ***** ***** ******* Claim ID **********

  Business response

  02/13/2023

  Hi Kevin, 

  
  

  I have reached out to our customer, *******, to determine what they recommend.  I will send you an update as soon as they reply. 

  
  

  Thanks, 

  Mike 

  
  

  Michael D****

  President/COO

  ************ ***

  ************ ***

  Lifetime Service & Solutions 

  **** ****** *** ************** ** *****

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Business did not fix my printer - ran a printer test but the all-in-one printer STILL does not scan to email and I paid $99 service deductible fee!

  Business response

  06/22/2022

  BBB  spoke with a rep who indicated that a senior tech evaluated the unit and that it was functioning perfectly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩