Reviews
19 Customer Reviews
Review from AnnaMaria B.
5 stars02/02/2025
We had a wonderful experience with Fireplace Outlet. They replaced our fireplace and surround tile and mantle. They did a beautiful job. We are very happy with the craftsmanship, attention to detail and how clean they kept the area while and after they worked. We would highly recommend them.Review from Patricia S.
5 stars01/23/2025
Becky, the owner could not have been nicer, she fixed our problem, explaining everything she did and why, making sure that we understood the workings of our fireplace. Very happy with service and highly recommend her.Review from Kelly A B
1 star11/20/2024
On June 10, 2024 I put down my 50% deposit as requested. During the summer, I kept calling the Owner Becky on when we could schedule my install. Can I say Ghosting? I thought it was a method used in our younger generation. Not a business owner. I had to call numerous times and to say 10 times would be very generous. Finaly I was scheduled on August 1, 2024 for the install. She was paid in full. Stupid me. The gas line was not installed, She was to come back and arrange the Birch logs and give us the tutorial. Her reasoning was that there is still construction. Since the beginning of November 2024, I have been calling. Nothing. I emailed Nothing. It is completely unacceptable. Not sure with this type of response she gets any referrals. To boot she was paid cash. The king of business transactions. As of today November 20, 2024, no email, no phone call. This speaks volumes.Review from William
5 stars10/28/2024
Becky came out and gave us an estimate for a fireplace insert. She seemed very knowledgeable so we went with them. There was a minor delay getting the unit. The installation was amazing, they completed it and cleaned everything up. I would recommend Fireplace Outlet to anyone. Very impressed with knowledge and work product. ThanksReview from Tom B.
5 stars06/12/2024
The Fireplace Outlet did fantastic work. The design and the quality was spectacular. The entire team was very professional and great at their job. I would use them hands-down and recommend them to any one. That’s interested in a fireplace.Review from Lino O.
5 stars02/14/2024
Fast friendly service I would highly recommend having them do any work on your fireplace
Fireplace Outlet, Inc. Response
02/15/2024
Thanks ****. Hopefully you have the knowledge now to move forward to service your own unit in the future. You can always call me if you ever need anything else. Blessings!Review from Kate M.
5 stars10/10/2023
Our experience with Becky was top notch. A true professional who did an outstanding job. We were more than pleased.Fireplace Outlet, Inc. Response
02/15/2024
Thanks ****! I’m here if you need me in the future. It was my pleasure to meet you!Review from Linda V.
5 stars09/28/2023
Outstanding first experience today with the service/cleaning on our ******** gas fireplace! Becky was knowledgeable, honest, and a pleasure to have in our home! We would highly recommend fireplace Outlet to our family and friends!Fireplace Outlet, Inc. Response
02/15/2024
Thank you *****. It was wonderful to meet you as well. Welcome to the Fireplace Outlet family!Review from Margaret F.
5 stars09/22/2023
I have been with Fireplace Outlet for 12 years. They service my fireplace every year except for Covid. Becky came out today. She is wonderful. My Fireplace looks brand new. Thank youFireplace Outlet, Inc. Response
02/15/2024
Thank you ******** for your review. It is always a pleasure to see you yearly. Stay warm!Review from Fran M.
5 stars09/07/2023
The technician Becky was outstanding. She did a very thorough and competent job! She was also very pleasant! I highly recommend Fireplace Outlet!!Fireplace Outlet, Inc. Response
09/08/2023
Thank you ***** You just made my day!
Customer Review Rating
Average of 19 Customer Reviews
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