Complaints

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 8/19 we went for dinner and when my husband went to pay the bill in cash the Sauerbraten which I had was around $2.00 more and my husband's meal was around $3.00 more. The part of this is not only was the ad incorrect in the paper and again this past week with the prices, but the menu's also have the prices of which should have been charged and we were not told of the price increase until my husband questioned the difference. He was told by the waiter that to print the paper menu was too expensive. The below is what we had and what we were approximately paid as we don't recall the change back:Sauerbraten diner, Shrimp, Scallop Asiago with pasta, 1 tap beer and 2 milk and Kahlua came to $78.and change. We don't mind paying money for a good meal, but this is very misleading and against the law, We should have at least been told of the difference in the price when ordering and there is no reason as my husband told the waiter that they could us white out to correct the adjust the pricing. If they do this with 10 people and getting anywhere from $5. oo to $7.oo per 2 people they are doing well enough to afford white out.We all work hard for our livelihood and this to me is a disgrace to their customers. We are very discouraged and have made a comment on this to our friends as this is not acceptable and we will more than likely not return there again.

  Customer response

  09/24/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Danny's regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

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