Complaints

• Initial Complaint

  11/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  December 2023, I had water damage to my basement; I spoke to someone (*** or *****?) at ServPro. I met two workers named ******, who told me they would clean up, deodorize and wash and dry clothes-they had me sign a tablet authorizing them to "suck up the water" and deodorize the place. I told them that I did not have a lot of money and wanted an ESTIMATE for the cost; they said it would be provided later. That night, I spoke to someone named *** who sent his plumber to clean the sewer line; I paid him a total of $750 because he had to return to the home a few days later to clear the line. I told them that my mother was very ill and hospitalized; I again asked the cost and told them I could not handle a big bill because I did not have a lot of money. I was told that "someone in the office" would provide the cost. The ******* ****** also told me not to "worry about it" because ServPro would speak to the insurance company and discuss cost as they had previous experience with doing so. The taller ****** told me that they would take pictures of all of the items that were in the basement and send the pictures to ServPro, WASH AND DRY ("we have people that do that") all of the clothes that may have been wet due to the flooding and "bag up" items that weren't damaged but that needed to be away from the area. I was told that the clothes and items would be returned to us once they were washed and dried. Our clothes were kept for months, they DAMAGED THE LINE TO MY OIL TANK (verified by oil company employee) while pulling/digging up the floors, and dug up the flooring and the lower part of the walls. When the owner's son came to me a few weeks later and tried to get me to sign ANOTHER tablet form to install the flooring, I told him that I could not sign anything else until I received some sort of ESTIMATE. On 12/7/23, I received a document stating that the cost was "To be determined" and a document on 12/8/23 for "Release for Disposal of Belongings"--still no cost estimate.

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