Complaints

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was the beneficiary of ****** ***** and ** ***** insurance policies until I applied for Medicaid for them. Medicaid made me turn their policies over to the funeral home. So now the funeral home which is Calhoun Funeral is the beneficiary. I am their daughter. My mother (** *****) passed on July 4, 2022. My father (****** *****) passed on July 5, 2023. I have not received a final bill as of yet and the funeral home said that they have not been paid from ********** Insurance. I do not know what is going on because ********** will not talk to me because I'm not the beneficiary anymore. All I want is the final bill. I'm not looking for money or anything like that. Calhoun mixed up the policies where what I spent on my mother went over the amount of the policy because they mixed their policies together. So they took the balance of my mother's funeral and subtracted it from my father's. I don't know what they are doing, all I want is the final bill. s

  Customer response

  12/20/2023

  The situation with Calhoun Funeral Home has been resolved.  Thank you very much for trying to contact them.

  Have a Happy Holiday!

• Initial Complaint

  06/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Calhoun Funeral home took care of the funeral arrangements for my mother (******* ******). on June 30 & 31 St. The funeral home had 2 services going on at the same time and same day. My family was not treated fairly. First of all, the funeral home shuffled my family in and out of the back door during construction (unprofessional), secondly the funeral home placed all of my mother's floral arrangements that were delivered to the facility in the wrong Chapel, which left my mother's chapel bare of flowers. I had several family members and my employer that sent flowers directly to the funeral home and we never received them, nor were they placed in the chapel during the service. The funeral home called and said that there was 1 Peace Lilly the was in the other chapel that they returned to us after the service. There was a total number of 4 flower arrangements that my family did not get that were place in the wrong chapel during her service. After reaching out by calling and several in person attempts to the funeral home, this was never resolved. The funeral home did not and has not returned my phone calls or requests to resolve this issue. I am requesting a refund of the flowers that were not delivered to my mother's chapel during her service.

  Business response

  07/14/2023

  Thank you for reaching out to us regarding the experience with Calhoun Funeral Home during the funeral arrangements for ******* ******* *
  At Calhoun Funeral Home, we strive to provide excellence and compassion to every family we serve. We deeply regret that the family felt shuffled in and out during the construction phase. We understand that this may have been unsettling, and we want to assure you that we have been undergoing renovations for the past year to enhance our facilities.
  As part of the renovation, we now have new glass doors located on the side of the building, which we utilize for entry and exit. Please be assured that the back door you mentioned is strictly designated for our morgue, and it would never be used for taking families in or out of the building.
  Regarding the issue with the floral arrangements, we have investigated the matter thoroughly. We checked our flower logbook, and unfortunately, we found that nothing was logged by the florist for the arrangements that were delivered intended for your mother's chapel. 
  To rectify this situation, we have taken immediate action. We have personally followed up with our director, and we are willing to speak with the sender of the flowers and contact the florist on your behalf. We are committed to providing a resolution, and if the flowers were not delivered or placed correctly, we will gladly arrange for a refund.
  We sincerely apologize for the lack of responsiveness you experienced when trying to resolve this issue. It is not the level of service we aim to provide, and we deeply regret any frustration caused by our lack of communication. Rest assured; we have addressed this internally to ensure it does not happen again.
  Once again, we apologize for any distress caused and the inconvenience you encountered during this difficult time. We appreciate your feedback, as it helps us improve our services and better serve families like yours. If you have any further concerns or require assistance, please don't hesitate to contact us.
  We are here to support you and your family.

  Customer response

  07/17/2023

   I am rejecting this response because: It has not been resolved as of yet., only after completing investigation with the florist and refund sent.
  
  
  

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