Complaints

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Friday May 26, 2023 , 2 Next 2 New Appliance ( **** ***** ** ****** ** *****) Drivers dropped off a refrigerator at our rental house at *** ******* ******, *****. Upon leaving and backing up, their truck hit our other rental house, *** ******* that sits in front of ***. Damage is quite extensive to the gutter, downspout and shingles, gutter and downspout was ripped off, drivers left the scene. There were a few witnesses, one called ***** Police, filed report number -************ Officers ******* and ******. Multiple calls were placed to the company and owner *****?? not sure if this is true - said he would send someone out, my husband waited 2 hours for a no-show. I called back on Thursday June 01 and was told a repair man would come out. We received a call from our tenants that a person did come out, he was on a bicycle, had no tools, and tried to put all the damaged parts back up and the photos show a disaster and that he did more harm. A call to the company again on June 02 got nowhere and we were told they could care a less and won't do anything else. We would like for the BBB to contact them on our behalf to rectify this situation. They can either pay for the damages or get a qualified contractor our to fix it properly

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased some appliances from this company and first off, they were late on delivery giving all sorts of excuses. When they finally arrived, one of the appliances (stove) was the wrong one. I tried to get them to deliver this item but they’ve refused and want me to part away with $900.

• Initial Complaint

  10/17/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 9/20/22 I was trying to purchase a refrigerator for my in-laws via phone. I was told I had to put down a $100 deposit to reserve the refrigerator, so I sent it through the cash app to: ************* on above date. They were supposed to send me pictures and how much the delivery would cost on top of the remaining $250 for the refrigerator. I tried calling for 1 week and got no response. Then I got a hold of the person that said they were the owner and he was very rude and said he would send me the pictures within an hour. I then got a hold of **** @ ************ and she said she would send me the pictures and price and I never received them. I asked for my money back and to date I have not received it!! I want my money back please. Thank you

• Initial Complaint

  09/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 13, 2022 at 2:45pm my grandmother brought a washer and dryer from the company A Nex 2 New Appliances LLC at **** ***** ****** ***** **** ******  She pay for it on Saturday August 13, 2022 at 2:45pm, gave us a receipt with a 90 day warranty. Then the company gave us a delivery date of Monday August 15, 2022. Which they didn't deliver the washer and dryer until August 16, 2022 the next day Tuesday. Due to one of there employees being in the hospital from getting injured on the job. After a few weeks of her having it, I first called the company on August 23, 2022 explaining to the company what was going on and if they could send a technician out to look it. Spoke to a young lady who answer the phone and told me "she was going to pass my message on to the technician and have him call us back". After a week and three days I called the company again on September 2, 2022. Checking up on when the technician was coming out to look at the washer and dryer. I then again got the same message. Still not hearing back from the company. After three weeks gone buy with the washer not turning on and the dryer not drying, I called again on Sunday September 18th and Monday 19th not getting a response from the company at all. I called Tuesday private on September 20th finally the owner of the company answered the phone. Told him what was going on, explain to him that we have been called for weeks now. Getting the same response, and not hearing back from no one. The owner guy started mumbling or talking to someone else at the store, took down my information for the third time and told me he was going to called me back. As of today Thursday September 22, 2022, I still haven't heard back from the company. My grandmother is 86 years old and she feel like she has been taken advantage of cause of her age. On top of not being able to use her washer or dryer for over a month now. She doesn't understand how she has a 90 day warranty on the washer and dryer and still not working.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Sat. March 12,2022 at 8:30 pm a crew from Nex 2 New Appliances from ****************** was delivering a refrigerator to the apartment next to our house. While taking refrigerator they came on to our property and the refrigerator slid off the dolly and into the side of our house. It hit so hard it knocked pictures off our wall in the house and put a hole in our siding on the outside. The crew never came over to tell us about what they did. They just took off as did our neighbor. So my husband called the police and talked to Officer ******* He took pictures and wrote down what had happened but nobody was at the neighbors so he couldn't talk to her. So I called Monday and talked to the receptionist at the company and she said the manager would call me. He did call and I explained what happened and he said okay and he would take care of it. We had estimates done and had siding repaired for the cost of $250. I called the manager back and let him know but he never got back to me about taking care of this. Numerous times I have called and he said he was busy and would call me back. today I called again (4/13/2022) and he said he was with a customer and would return my call in five minutes. It has been hours. But before he could hang up I asked his name and he said ****************** No one there will give me the owners name or number. They just say they will leave him a message and he will get back with me. We have never heard from him. We are getting nowhere with this and we went easy on this. Our siding no longer has a hole but it doesn't match our other siding.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to purchase a washer and dryer on March 16,2022 and paid $1000 it was delivered on March 19 but it didn’t fit. The owner was making jokes so I decided to go to the establishment. He asked did I want to look at something else and I told him no I just wanted my money back. He told me he usually does not do refunds but he will give me my money back. He asked what my card number was and said ok I’m refunding it now. He flashed the phone and said 7-10 days it has been at least 10. I called a couple days ago and he said he would text me a screenshot of him refunding but never did. This is holding me back from finding another washer and dryer. I’m a single mom and I just need my money back

  Business response

  04/21/2022

  [BBB transcription via phone call with business]

   

  Business stated the consumer received a full refund and the issue is considered resolved. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩