Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On or about 4/5/22 I submitted my application to this company for an apartment Cedar Ridge in ****** ****. When I called ******* on 4/1 and spoke with him about available units, I was told to submit an application. After I submitted it I called on 4/7/22 only to be told my income was not enough for the apartment. No where on the website does it say you need to make over $2000.00 per month to be considered, nor did he tell me that when we talked. If that would have been told to me I would not have waisted my $25.00 to put the app in. This is very important information to be given out to people so they do not waste their money. Nothing no where states what the income must be. I would like my money back for false information and for basically stealing my money.
Business response
04/11/2022
******************** $25.00 application fee was refunded on April 8.Customer response
04/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Landlord is refusing to enforce the lease concerning a section of my lease pertaining to noise coming from apts. This is also covered by Ohio Revised Code Section 5321.05 and provision in my lease. I have cancer and other medical conditions that have been adversely affected by the companies refusal to enforce the lease. The dog whines, cries, and barks when her owner is not home and it needs to stop.Business response
03/03/2022
Our Assistant Property Manager has spoken with *** ***** and the resident in question.
The resident has a rescue dog which does have separation anxiety and is taking steps to correct the issue by placing a blanket over the cage while she is at work, having a friend stop in during the day, and purchasing a bark collar. The resident is home every evening and there are no noise issues after this time and was confirmed by *** ***** and neighboring residents.
We truly hope this resolves the noise problem and she is able to keep her pet.
Thank you
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.