Construction Services
Crown Pointe Remodeling, LLCFind BBB Accredited Businesses in Construction Services.
Reviews
3 Customer Reviews
Review from Jason C
2 stars07/15/2024
Reached out to Crown Pointe to do some work in our kitchen. After a "broken phone" lapse in communication of a couple weeks and multiple followups, we finally got someone out to look at the job. We felt positive that they could help us with our project and had a good vibe. We were then told repeatedly (with weeks of grace period in between - multiple times) that someone from sales would be out to quote a price to us. Eventually, I called the Blue Ash line to determine whether or not we should just continue our search elsewhere. The Vice President called me back directly, apologized and told us this was not the norm, and requested I text photos of the project and description to him so he could resolve it directly. After waiting a couple of days with no response, I followed up and was told that he was waiting on the original individual (returning from vacation that day and would review with him same day). I was very understanding. I waited two more weeks with no response before reaching back out to thank him but let him know we were out of patience. The communication began May 2nd until July 8th, and we still had yet to receive an estimate for the project, so do not use this crew unless you have an infinite amount of time and patience.Review from Bernard H
1 star12/09/2023
Nothing positive to say with regards to anyone and anything when it comes to this company. Low quality work, unreliable staff from top to bottom, terrible communication/follow up, and absolutely no concept of work flow procedures. No regard for personal property, very unprofessional staff. You will be disappointed. We gave them multiple opportunities to make corrections and address our concerns but with so many subcontractors involved and language barriers on top of that, we had to suffer through an expensive nightmare. The work is very low quality, do not support this business, not recommended.Review from Tony L
5 stars03/24/2022
Crown Pointe remodeling is absolutely the best remodeling company for your home.. I have the best experience working with them over the last 32 years as a real estate investor and landlord. They are meticulous and their work is stellar. Highly recommended as your 1st choice to go to, ****
Crown Pointe Remodeling, LLC Response
03/25/2022
**** thank you so much for the kind words. Our whole team absolutely loves you and your wife. You have been amazing to work with!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.