Reviews

Very disappointed (one of the worst) experiences for buying an Arhaus king bed for the product and service experiences. The bed is basically a steel structure (supporting components, legs and whole canopy) while no word described for the steel structure on Arhaus website (Dishonest?) for more than $4000-product (Arhaus said it is hard wood). The front plate of the bed has visible dented and broken surface. No responses from Arhaus after calling and left messages. The required shipping and installed fee were not meeting the service qualities. This business is not deserved to be rated as one star.

I do apologize you are dissatisfied with your purchase. I was unable to locate an order with your name and zipcode. Please call Concierge to discuss your issues. ************* option 3

I purchased a floor model of a desk with a stone table top from the Arhaus at the ****************. When it was delivered, it was completely scratched all across the stone. I never would have bought it if I had seen that. When I called the store, I was told that we were told that floor models are all finale sale and that the reason we didnt see the scratch when we were at the store is because the scratches were covered by a chess board displayed on the table. So apparently they hide defects on their floor models and when they are delivered refuse to make it right. When I complained, I was told well, you got it 50% off. That is irrelevant. I would never have purchased it if they had not hid the scratches. They of course know that, which is why they covered up the scratches. This also violates their corporate Limited Warranty, which is apparently a farse.

This is being handled via an open BBB complaint.

WARRANTY LIMITATIONS Limited Warranty does not cover damage due to normal wear and tear, accidents, misuse, natural disasters, or improper care and storage. Many Arhaus pieces are handcrafted from natural materials. Their beauty is in their natural variations, irregular distresses, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not covered by the Limited Warranty.This warranty excludes all Clearance Items (marked ********************************* or otherwise to indicate a final, non-returnable sale), Floor Samples, Custom Artwork, One-of-a-Kinds, and Wallpaper. In addition, all Rugs, Lighting, Mirrors, Wall Art, Bedding, Decor, Jewelry, Tabletop, and other items not specifically listed above are not warranted.This Limited Warranty is given as an exclusive warranty and exclusive remedy, and no other warranties, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose or purposes are made, and any such warranties are expressly disclaimed. There are no warranties which extend beyond the description contained in this warranty. To the maximum extent permitted by law, Arhaus hereby disclaims all liability for damages based on negligence and strict product liability. This warranty is extended to the Purchaser alone and no others, is non-transferable and non-assignable, and may not be enlarged in its scope by any representative, salesperson, agent, or other employee of Arhaus. This provision is a material term of this warranty and its violation or breach by ********* or any of Purchasers agents or representatives shall void and cancel this warranty for all purposes. Arhaus products are not designed for commercial use (such as use in hotels, restaurants, or any other place where the public may use a product outside of a private residential setting), and without limiting any other disclaimer herein, we disclaim all liability for any damages arising from such commercial use. Purchasing items online implies acceptance of this warranty by the Purchaser.updated 4/26/2023

I bought a $6000+ couch from Arhaus and already want to get rid of it. The neocream “performance” fabric is loose and bunching, especially in the cuddle chaise cushion. It makes the couch look like it’s 10 years old, yet we just bought it. The fabric as also pilling already with dark lint pieces that get embedded in the fabric. There doesn’t seem to be much support under the cushions, so they sink in easily which adds to the saggy look. Customer service has tried to remedy the situation by replacing the couch TWICE but each couch they sent seemed to be in even worse shape (looser fabric, other defect on an armrest, misshapen parts)… I expected so much more for this price.

This review is an open BBB complaint filed 1/21/25.

They sold me a defective table on sale and buried language in their terms about it being as is and no returns. The table arrived and it is the absolute worst quality piece of furniture with massive cracks where the pieces come together. They refused to return and offered only store credit or for me to buy it for $300 (after I already paid $300 for shipping). Dont scam people into buying defective product that should never be sold

I apologize for your experience and would like to see how we can help turn your experience around. I was unable to locate an order with your name and zipcode. Please either call ************* opt 3 for assistance.

I would give ZERO stars if this was an option. Stay away from this "luxurious" furniture company. Our couch broke THREE weeks after delivery. We bought this couch thinking it was built to last. After being approved for a "reselection", the communication has been horrendous and required me to go in person to the local store about an hour from my home THREE times to receive any sort of assistance. I have been given different information by different staff members. We spent over $4K on a couch and the "value" of our reselection is now allegedly $2400k. Help me to understand WHY we would get a couch valued at $2400k when the $4k couch broke in three weeks? Their policy states a couch that the couch would either be repaired or replaced with a couch equivalent of its value. I don't want this junk in my house. I have been given the run around, different numbers, and essentially scammed by this company. This company tried to charge me an additional $3k (so in all would be paying $7k) for a couch that I am aware of the fabric being discontinued and what the cost should actually be with their sales; which would have been EQUIVALENT to the value of my couch. Instead, the company tried to charge me $3k instead. Now, after finally receiving assistance to figure out a plan for a resection, which is a big decision and investment, this couch is SOLD OUT. This is not okay! This has been the worst experience I've ever had with a company between communication and ethics.

We apologize for not meeting your expectations. Upon review of your account, a few things I would like to clarify, upon completion of your exchange you are receiving a refund of $1615.00 towards the overage on the new sectional. When the original ****** was purchased online it was on "Last Chance" sale as it was discontinued at that time. We were unable to exchange it out as we no longer had inventory. Please accept our apologies for not properly communicating this and any misunderstanding this has caused.

I ordered furniture in April 2024 for a home we moved into in June. As of November 11, 2024 we still have not received our full order. Nor have we had any communication about time frame for the full order after multiple email and in person attempts with this store and our sales person. We did receive our chandelier after 3 months, the box was half empty and when I called to inform them they told me it would be another 8 weeks for delivery of a new one. Still waiting on tables and rugs after 7 months. I do not recommend any consumer to make a purchase through Arhaus DO NOT GIVE THEM YOUR MONEY.

We apologize your complete order did arrive 1st quality at the time of delivery 6/22/24. I am showing your exchanges of the ***** ***** rug is set to arrive at the warehouse 11/24 and the Leyland chandelier 11/30/24. The organic clear pendants are set to arrive 11/27/24. Please accept our most humble apology and call customer care after delivery to process your compensation for the delay.

I ordered a chandelier from Arhaus, and two glass pieces broke upon installation. This showed that the design was poor enough that I wanted to return the lamp. I tried to return due to damage, but was denied because it was more than 30 days after purchase (although less than 60days). This is crazy because I was only able to get an electrician out to install the light after the 30 day window was up due to recently moving into my house. I tried to escalate this concern and have not heard back. This was my first Arhaus purchase and will be my last, since the customer service is not on par with the supposed quality and price point.

I apologize for any inconvenience or frustration this has caused. I am showing that although you were out of your return window, we have ordered the replacement globe for your chandelier. We gladly offer our guests up to 30 days from delivery to return or exchange this merchandise to ensure your satisfaction. We do ask that all items are inspected upon delivery in case there are any issues, we can resolve within the warranted time frame.

*** had a nightmare experience with this company. Do yourself a favor and dont invest a ***** at their store. After paying 13+k, I totally regret having chosen this company that poses as luxury furniture but operates at standards worse than low budget furniture company. If I were to go back I would choose RH.1. My order was placed in May 2024. The order was not followed through because the sales agent didnt work there anymore. No follow up by any other agent until I had to contact the store as the furniture was delayed for more than 3 months.2. 1st Delivery schedule was canceled by the delivery company without prior notification 3. Remarkably damaged and defective furniture arrived after 5 months of waiting (see photos below). Either the furniture wasnt brand new or the quality control is poor. Other than the many dents and scratches in the wood, one (non rocking) chair was wobbly and would rock on flat floor, marble tops had chips in them, tufted bed had indentations in the fabric, drawers self closing mechanism were defective and one drawers bottom was detached from the rest of the drawer. 4. Delivery of replacement items was rescheduled because of hurricane.5. Rescheduled delivery was confirmed via text email and phone, however canceled for no reason. When *** logistics delivery company called they had no record of the delivery. ************* stated they will reach out to Arhaus. I havent heard since.I called the store and left a message to speak to the manager. And of course no answer. No wonder Arhaus doesnt let customers leave reviews on their website. ******** customer service as they simply dont care.

Awful products. Worse service.We purchased the **** dining table, buffet and six chairs. Most of the order arrived damaged and had to be returned and replaced. Once we finally received the furniture, the table became discolored -- with numerous dark spots spoiling the light finish. This happened within about 3 months of use -- even though it was very lightly used and always protected with placemats, coasters, etc. When I sent in the pictures and and called their customer service they told me that there was a "finish issue" with the table that would not be covered under their warranty. We have purchased a lot of furniture over the years and Arhaus is a store we would never ever shop at again! Be warned.

The photos provided by the consumer show oil based stains. The limited lifetime warranty does not cover customer caused damage. We offer prior to purchase a Worry Free protection plan for accidents and incidentals. At this time we can offer tech referrals at the consumer's cost to repair the damage.