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          Business Profile

          Dentist

          Aspen Dental

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Dentist.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/07/2025

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            This place is a joke. Not a fault of the employees that i interacted with, they were all great. The problem was that i payed over 1600 dollars to get my teeth removed and to get dentures. After i already took out the loan they provided i get told i owe another 500 dollars on top of that. Now that I am trying to get my permanent denture, I told them I don't have the money to pay it(currently on SSDI) . They told me if i make a "good faith payment" then we can continue with my appointment. I went in to get my impression, they took my dentures and told me to come back to get my permanents. then they call to reschedule, i go back and now they tell me i need to pay the remaining balance before I can get my teeth. I suppose maybe i took "good faith payment" the wrong way but i would have waited till i got the money before going in to let them hold my teeth hostage, ...I guess i can understand not wanting to work with insurance companies that much since i was back and forth with insurance and aspen dental trying to find the problem. from what i gather i was charged 500 dollars for stitches(surgical extraction instead of simple. something that should have 100% been included in the main loan). so even though they messed up i now dont have teeth

            Business response

            01/21/2025

            This complaint is under review. Please allow additional time.

            Customer response

            01/23/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID 22778195, and find that this resolution is satisfactory to me.

            Sincerely,

            Austin Mcgee

          • Initial Complaint

            03/20/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On 100423, I paid Aspen dental 4869.00 for services that they recommended. It included Root planing, an extraction of 1 tooth, and a bridge and bridge prep. I had the planing and the extraction done. I changed my mind on the other 2 services. I stopped in the office around 12/19/23 and told them I was opting out of those services. They said no problem and would issue a refund back to my card in the amount of around 3000. Said it may take 30 days to receive. Well, I called in January and went back to office. They resubmitted refund. Around the middle of February, I still have not rec'd it. Again, went back to office and the girl resubmitted it again. Well its now 3/20/24 and I am still waiting on a refund. I feel like I am getting the run around and just want my refund thats owed to me. They were quick to take the money but sure do not want to give it back.

            Business response

            03/22/2024

            Response attached!

            Business response

            03/22/2024

            [BBB Transcription via Attachment]

            Dear Sir or Madam,
            We are writing to acknowledge receipt of the complaint filed by **** ******* regarding their experience
            at the Aspen Dental branded practice located at Bowling Green, OH which is independently owned and
            operated by Calderon Dental Group LLC.
            Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
            issues raised. A team member from that office will then be reaching out directly to the patient within
            the next 5 business days to discuss the details of the complaint and work towards a mutually agreeable
            solution.
            We appreciate the Better Business Bureau's role in facilitating communication between consumers and
            businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
            situation and provide a positive outcome for the patient.
            If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
            this matter.
            Sincerely,
            ****** ******

            Customer response

            03/29/2024


            Complaint: ********

            I am rejecting this response because: it has been 5 business days and I have not received a call from the business or received my refund.  

            Sincerely,

            **** *******

            Business response

            03/29/2024

            This complaint is under review.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1121 S Main St STE 330

          Bowling Green, OH 43402-4747

          Get Directions
          Visit Website
          (419) 353-3686

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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