Complaints

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have rented through this company for many years and Ive never been late on my rent and I asked them to Insulate the property that I stay on because its so cold I have heat so I have to run the heat but because the place is not insulated my heating bill is too high for me to afford so I am currently without electricity and they wont help me

  Business response

  04/30/2024

  Thank you for allowing Mecca Management, **** (Mecca), the opportunity to respond to this complaint.

  
  Mecca is the management company for the property where the Customer resides ******************************************************************************** Property). Steve Green, Realtor, and Greenlock Storage should not in any manner be a party to Complaint Activity Report Case #********.  This is not the first time this has happened.  We request that the proper party, and only the property party, be named moving forward.
   ------------------------------------------------------------------------------------------------------------------------------
  The Customer in Complaint Activity Report Case #******** is a tenant at the Property by way of a written lease agreement with Mecca. 

  On April 18, 2024,the Customer asked ********************** that a work order be created for the Property indicating that she was spending large amounts of money on electricity due to poor insulation in the unit.  A work order was created at 9:21 am on April 18, 2024.

  On April 19, 2024,Mecca maintenance went to the Property and at 10:18 am reported that the most likely reason for the issue was that every single window at the Property was partially open.  "None of the windows at the Property were closed or locked to seal."  The temperature in Bowling Green at 10:15 am on that day was 50 degrees with overcast skies and winds at 8mph (as reported by timeanddate.com).  Mecca maintenance closed and locked approximately fifteen (15) windows. 

  
  The Customer has not contacted ********************** thereafter and considered the matter concluded.

  Customer response

  05/07/2024

   
  Complaint: 21605693
  
  I am rejecting this response because:
  I am going to be trying to file escrow. I called management after they had came to my apartment and they told me they were going to contact the supervisor to do a further look into it and nothing has happened since and I have not been contacted like they said I would  
  Sincerely,
  
  *********************

  Business response

  05/20/2024

  [BBB Transcription via Attachment]

  Thank you for allowing Mecca Management, **** (Mecca), the opportunity to provide follow up information/commentary.
  We reiterateMecca is the management company for the property where the Customer resides ******************************************************************************** Property).  Steve Green, Realtor, and Greenlock Storage should not in any manner be a party to Complaint Activity Report Case #********.  This is not the first time this has happened.  We request that the proper party, and only the property party, be named moving forward.
   ------------------------------------------------------------------------------------------------------------------------------
  The Customer in Complaint Activity Report Case #******** is a tenant at the Property by way of a written lease agreement with Mecca.  
  On April 18, 2024, the Customer asked that a work order be created for the Property indicating that she was spending large amounts of money on electricity due to poor insulation in the unit.  A work order was created at 9:21 am on April 18, 2024.
  On April 19, 2024, Mecca maintenance went to the Property and at 10:18 am reported that the most likely reason for the issue was that every single window at the Property was partially open.  None of the windows at the Property were closed or locked to seal.  The temperature in Bowling Green at 10:15 am on that day was 50 degrees with overcast skies and winds at 8mph (as reported by -timeanddate.com).  Mecca maintenance closed and locked approximately fifteen (15) windows.  
  --------------------------------------------------------------------------------------------------------------------------------
  There are no additional work orders for this issue.  Mecca has requested tenant supply copies of all electric bills.    
  Tenant has been a resident since 8/23/2022.  Concern of high electricity bills was conveyed to Mecca 4/18/2024.  Mecca was at the property 4/19/2024.  
  

  
  

• Initial Complaint

  11/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The utilities for the apartments are billed by mail. I have yet to receive my bill on time resulting in a late fee penalty each month. The only answer I received was this was an issue with the post office. I am unable to pay for my bill over the phone or online according to Mecca. They only accept check or money order. Since I don't receive my bill on time I have consistently been paying extra money to this company. They have given no solutions other than to call the post office. I am lead to believe they're doing this on purpose in order to get extra money from their tenants.

  Business response

  12/07/2023

  [BBB Transcription via Phone]

  Its out of our hands and its a USPS issue. What we did offer for you to come in person or he can call and get the information.  

• Initial Complaint

  10/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  08/23/2022 I moved out of Apt **** at ******** *******. I turned over my keys and the manager said she would check the Apt. I have not received my security deposit yet. They were supposed to direct deposit it to my bank account. They’re charging me for the electric bill from 8/23-8/31, a fee for mailing my security deposit that I have not received, they can’t tell me where they mailed it. I’m also being charged for a cleaning fee, a blind that was missing when I moved in and a water bill I never received. I never received any explanation of the cleaning fee and was told I would receive this on 9/23. Now they’re saying I have to wait 10 days for an explanation. I want my full security deposit returned to my bank account and a bill for the water. Attached are photos of the Apt upon my departure as well as my check in list where it shows the blind was already missing. I also want refunded for the electric I was charged as I no longer occupied the apartment and the property manager knew this and told me to switch the electric back to them. They also never repaired windows in the Apt or repaired the furnace that only works in emergency heat mode.

  Business response

  10/21/2022

  [BBB Transcription via Email]

  Good Afternoon,
  
  Please be advised that I am the attorney for Steve Green, Steve Green Realtor, Greenlock Storage, and Mecca Management, Inc.   This communication has been formulated as requested in response to a complaint levied by the above reference individual.  That complaint was assigned ID ********.  In order to give this matter the due diligence it deserved (in the interest of all parties involved),  an extension of time to respond was requested and granted.  We appreciate the cooperation by BBB and ****.
  
  Mecca Management, Inc. (“Mecca”), is the management company for the property where **** resided.  All other individuals and entities have nothing to do with this matter and should be removed.  Notwithstanding, I will respond to the **** claims in the order in which they were presented in her complaint.
  
  **** resided at *** ** ******* ***., *******, **** *****.  She and Mr. **** *. *******, executed a lease commencing 8/11/2021 and terminating 8/31/2022 (“Lease”).  On August 13, 2022, at 8:55:37 am **** attempted to use her ******** tenant portal to insert information to obtain an eCheck for the return of her security deposit.  Unfortunately, this information was entered incorrectly or not finalized.  Mecca does not have access to ANY tenant banking information and only receives an update and the ability to send an eCheck when banking information is properly uploaded BY THE TENANT.  Mecca did not receive such an update and (still an accurate statement as of the writing of this correspondence*) does not have the ability to send an eCheck to ****.  Therefore, the security deposit with accounting was timely mailed (as required by law) to the last known address. 
  ***** provided detailed information to me in an email correspondence dated 10/13/2022 but my client does not have the ability to do an eCheck.   
  
  The security deposit check and accounting were returned to Mecca on October 3, 2022 at which time a text message was sent to ****.   The envelope and its contents are at Mecca (See attachment).
  
                                                  We received you security Deposit back in the mail. You can provide us with a different address so we can send it back out or you can pick it up in our office. Let us know which you prefer.
  
  Sent by **** ****** on 10/03/2022 at 12:41pm
  
  Unfortunately, although the message was received, there has still been no return text by **** to that message. 
  
   
  
  **** was charged postage, pursuant to section 1.4(C) and the rules and regulations of the Lease. An envelope with a forwarding address was not provided.
  The missing slat information was located and Mecca will be happy to refund $5.00 to ****.  It will be added to the security deposit refund check. 
  The water bill (attached hereto) was mailed to **** on 8/17/22.  It was sent in the same method as the other water bills.  Her failure to receive is not the fault of Mecca, but perhaps the ****.
  **** was charged for electric from 8/23/22 – 8/31/22 pursuant to Section 1.5 of the Lease.  **** should have incurred the cost of $50 for failure to maintain the utility in her name throughout the Lease termination date, but Mecca did not access that fee. See Lease section 1.5 and move out procedures.
  The charge for cleaning was for a stove/oven that was returned beyond normal wear and tear ($15.00).  See Lease section 7, rules and regulations, and move out procedures.
  Mecca received a work order on 11/10/21 for a window in ****’s unit.  On 11/11/21, maintenance personnel made a repair, secured the window, and ordered a replacement.  The product was received and on 3/16/22 she was notified. On 3/17/22 while attempting to install it was discovered the incorrect product was shipped.  Additional measurements were taken and communicated to the vendor.  Unfortunately, due to Covid-19, Mecca is still waiting on the appropriate product order to be received.
  Mecca was never notified of any issues with the furnace.  Mecca has a maintenance staff that is on call 24 hours a day, seven days a week, 365 days a year.  However, if an issue is not reported it cannot be resolved.     
  Mecca, and myself, have acted in good faith and done everything possible to treat **** with kindness, compassion and fairness and to provide the best experience possible.  We went above and beyond to help her with numerous situations and matters during her tenancy.  Notwithstanding, it is disappointing that she chose to end her complaint with disparaging statements without reflecting on all of those actions. 
  
  The security deposit return and accounting will be mailed on or before 10/21/2022 to the address of **** as listed on the BBB complaint.
  
  Should you have any questions or concerns regarding the foregoing, please do not hesitate to contact me with questions or concerns.
  
   Sincerely,
  
  ******** *. *****, MBA, JD
  
  Law Office of ******** *. *****
  
  **** ***** **** ******* ***** **
  
  ******* ****** **** *****
  
  ************ Office Telephone
  
  ************ Office ********* 
  
  ******************

• Initial Complaint

  08/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Was supposed to receive my down payment from the company once I moved out and was able to be done with establishment. They had charged me 175 for carpet cleaning and I had the carpet cleaned and taken photos of the apartment once cleaning was done.

  Business response

  08/15/2022

  [[BBB TRANSCRIPTION VIA FWD EMAIL FROM THE BUSINESS ATTORNEY 8/12/2022]]

  To Whom It May Concern,

   

  Please be advised that I am the attorney for ***** ****** ***** ***** ******** ********* ******** *** ***** *********** ****  This communication is formulated as requested as a response to a complaint levied by the above reference individual.  That complaint was assigned ID of ********.

   

  ***** *********** ****, is the management company for the property where *** ***** resided.  All other individuals and entities have nothing to do with this matter and should be removed. 

   

  *** ***** had a history of failing to honor the contractual responsibilities of his twelve (12) month lease.  He was late paying rent 10 out of the 12 months, had 8 non-sufficient funds, and had eviction procedures started 6 times.  He also failed to put utilities in his name.  When the property was returned to *****, he, once again, failed to honor his responsibilities. 

   

  The property was returned with damages and wear above normal wear and tear. He was assessed a fee for carpet cleaning for his failure to do so and returning it with wear and damages above normal.  The carpet was unable to be salvaged and padding and carpet were completely replaced at a cost to my client of $1,199.99.    The carpet was less than 2 years old (7-16-2020).  The cost assessed to him should have been much more than $175.  Instead of *** ***** receiving a check from my client, he should have been sending one to them.

   

  Should you have any questions or concerns, please do not hesitate to contact me with questions or concerns.

   

  Sincerely,

   

  ******** ** *****, **** **

  Law Office of ******** ** *****

  Customer response

  08/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩