Complaints

• Initial Complaint

  08/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My son visited Preston *** dealership in Burton to lease his first vehicle at the end of July. An agreement was made that his trade in amount would be $1500 and it would go towards his down payment which was $2000. This would leave a balance owed of $500. This was verbally conveyed to the sales person that we would pay $500 cash. He gave us a trade in value of $1500 without even seeing the trade in vehicle because he was told that my son did not have cash for a down payment and that the trade in amount would be his down payment. If we needed to pay $500 to get to the $2000 that would be feasible. We went into see the finance person. After signing some paperwork we noted that he did not ask us for any money. If he had, I would not be doing this. We ended up leaving the dealership without paying any money, with the newly leased vehicle. I mentioned to my son that when they call for the $500, that I would be willing to put a check in the mail for the balance of $500. Instead of them calling and asking for $500, they texted my son continuously asking him for $2000. I checked the paperwork and the dealership wanted $2000 for a down payment, the $1500 for the trade in and in addition, there was a rebate on the vehicle of $1580. Grand total of $5180 but should have totaled $3180.. Then while looking at the paperwork, my sons signature isn't even on any of the leasing or buyers paperwork they provided us. When I talked with the finance person from Preston *** he told me that we have to pay the $2000 or we would need to redo the lease. Again, no signed documents. I told him we would bring the vehicle back and the dealership would owe us $1800 since my son had already made his first payment. His trade in vehicle was already sent to auction. Totally unacceptable customer service they have provided. It might be in their best interest to provide an acceptable option for the customer and not just the dealership!! Do not visit this dealership.

  

  Business response

  09/05/2024

  Bill Preston Spoke with **** ******  *** ***** has agreed to pay $1,000 of the $2,000 that is owed, and Preston *** will pay the other $1,000.  Mr. M**** has agreed to come in on Saturday, September 7th, 2024 and ask for ****** ******.  At this time ****** will collect the $1,000 owed from *** ***** and this transaction will be finalized.

  Customer response

  09/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  
  
  

• Initial Complaint

  08/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  August 15th I bought a new car I traded in my old car to get the new but less than 24 hours of me owning the car the brakes went out and I got the car service report and there's no recent reports of the brakes being Inspected

  

  Business response

  08/19/2024

  **** ******* spoke to *** ***** twice today.  Once before the BBB complaint came in and then again after.  The vehicle has been towed to our body shop for inspection.  Upon examination, the brakes are in working order.  There were no found leaks and the brake pedal does not go straight to the floor when applied.  According to *** *****, he has filed an insurance claim.  Attached to this complaint is the Original Safety Repair Order for the 2016 ***** ******** *** ending in ********.  According to our records, inspection and service performed on front and rear calipers.  On the inspection sheet, the brakes measured good at 8mm all the way around.  The ****** snippet *** ***** attached to the complaint that claims there wasn't a brake inspection; this does not show on the ****** *** ***** signed the day of purchase 8-15-24 nor does it show on the current ******. All copies are attached to this response.   *** ******* is currently working with *** ***** on a solution. 

  Thank you

  Customer response

  08/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They never checked the brakes after I asked them to Inspected it 
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *****
  
  
  
  
   

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Car has been to shop over thirty times for same issues or new issues after failed repaired attempts. They own some of their mistakes but try to cover it up with cheap or quick fixes. The owner doesn’t want to fix his own mistakes made under warranty involving faulty repairs as well as issues under warranty. Improper body work (welding) no welding adhesive to prevent rust , mis cut metal , and a lot of rust. He claims it’s Ohio and this is normal. The dealership has also damaged my dashboard , my cluster I also have missing parts to me car after some investigations like clips , broken clips , or missing clips . After the dashboard was replaced and taken out I then hear natural clicking and grinding noises in my A pillar on passenger side as well as B pillar on driver side. Because of the mistrust and countless improper repairs I am seeking repairs at another location that has done work on the former vehicles to ensure my rear end gets properly repaired However I seek a new plastic piece that it taped in on the cluster that they attempted to fix and or repair and also my pillars to be rectified

  Customer response

  10/11/2023

  This is proof that my vehicle was worked on by Preston Kia and this is the itemized report of everything that they ripped out and put back in or replaced, including underneath of the vehicle
  

  This is not, including the service documentations of them replacing the cluster, and of them replacing the dashboard that they also messed up, which I will add to this report. Once I get my vehicle back with all of the repair orders that was never properly fixed.

  Customer response

  10/12/2023

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  They just did more work on the cluster. They were kind enough to replace the broken plastic piece that they broke the black part. However, they did not fix or replace the clear piece, which is the piece that is squeaking, very obnoxiously all the time and this is after countless repairs of trying to get this fixed because they are just trying to take the easy road out. I will forward you the email as well that I sent to the service manager that should be sending it to the owner because he’s the only one that wants to deal with me and in fact, he said that he didn’t want me around his establishment anymore even though they’re still a lot of damage on my vehicle which has already been proven . If I do talk to him, I would prefer somebody from the BBB to be on the phone with me while we have the conversation because he has been very condescending and rude. I’ve also had to cover a hole on my vehicle with duct tape because I seen that there was a garment missing where wind was blowing in my vehicle, which was causing one of the noises that they weren’t able to figure out when they were doing work on my car so more negligence 

  

  Business response

  10/19/2023

  We assisted *** ***** in getting out of his old vehicle and into a new one.  Case closed

  Customer response

  10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  
  
  

• Initial Complaint

  08/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought a truck off of them in December. I traded in my ****** ******* for it. They charged me $40,000 for a 2016 truck within the first few weeks I have to have the shift linkage repaired then I had to have a power steering line repaired then in February the transmission went out, and I had to have it towed to Preston Ford and they had to replace the transmission, shortly after that I got a fuel leak I had to repair that then it was clunking real hard so I had to have the U joint and the shocks repaired while getting that done. We noticed that the transmission was not even bolted. I have pictures of the transmission bolt sticking out an inch Then the trucks just started shutting off on me in the middle of intersections and crossing major roads almost causing multiple accidents before I had to park it and have it towed back to them and now they want to charge me to fix that problem but are not even sure that that is the problem. It may be something even more that’s going to cost me even more I use this vehicle for work and they knew that when I bought it that I needed a vehicle that did not have issues because I needed a truck to work in and my truck that I had at the time was having issues so they gladly took my ****** Davidson for $6500 and charged me double the price of the trucks value took advantage of me in the time that I needed some thing I have only had the truck since December so about seven months and it has already been in the shop for times and two of those times for major repairs when I called them to figure out a solution that we could come to. They got really rude and told me that I bought a work truck and it’s a diesel but that does not matter it only had 65,000 miles 68,000 miles and I have only put maybe 10,000 miles on it and have already had to have it in the shop multiple times

  

  Business response

  08/04/2023

  We are doing one time goodwill for Mr. Benson. The Crank Sensor will be replaced at no charge. The part is on order and we will call Mr. Benson when part arrives and schedule his vehicle for repair.

  Customer response

  08/09/2023

  They said they would fix the truck but got a call from them today and the guy I talked to made it seem like they are not gonna fix the truck he was trying to put the blame on someone else so they don’t have to fix the truck so I’m still unsure if the issue is going to be resolved 

  

  Business response

  08/11/2023

  Mr. ****** had someone else work on his truck and they broke the crank sensor.  We will repair the crank sensor for Mr. ****** as a one time goodwill gesture.  One time and one time only goodwill gesture. 

  Customer response

  08/14/2023

  Ok

  Customer response

  08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  
  

• Initial Complaint

  04/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 3-7-23 I traded a 2020 *** with 12,500 mi. On it for a 2017 *** Fortre with 105,000 miles on it to lower my car payment. I am 76 years old on a fixed income. I found out I was told lies about the car, and on 4-2-23, the car broke down. The vehicle was towed to the dealer. I found out today that the transmission is shot, and it will cost $4000 for them to put in a rebuilt transmission, plus the towing of the car when it broke down. I don't feel that I should have to pay for these repairs after owning it for a little over 3 wks., & and having only put roughly about 300 miles on it. All I want is this vehicle fixed.

  

  Business response

  04/21/2023

  We traded the customer out of the vehicle in the complaint and she is very happy with her new vehicle.  

  Customer response

  04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *********
  
  
  

• Initial Complaint

  01/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Monthly I receive solicitation from Preston Ford every month I tell them I am not the person they seek. And to stop calling. Yet it seems like they don’t care and I continue to receive these calls. Thank you.

  

  Business response

  03/01/2023

  We have searched our entire data base and we can not find this individual has ever been to any of our stores and we have never corresponded with him. We need more information to continue investigation

  Customer response

  03/01/2023

  their denial is a lie. They have my phone #. Cross reference that.  Instead of cross referencing names. They need to own up for their actions.

  

  Business response

  03/06/2023

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  We located ******* **** ** in our CRM customer system and we have marked his file do not call and do not mail. 
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩