Reviews

Extremely difficult to get in touch with their customer service. Once I did get in touch they openly ignored me. Would not allow the return of an unopened Christmas present, even though I contacted them immediately after the holiday. (Like...the 26th.) Extremely unpleasant and rude to their customers.

The customer placed the order on our website on 9/1/2023 for H2O HD DUAL BLAST DELUXE KIT, Coral Cloths (2pk), Descaler (3Pk) and Extended Warranty. Our Customer Service Team is fully online, and we do not operate an Inbound Customer Service Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance. Customer satisfaction is our guarantee. If a customer is not 100% satisfied with the purchase, they can contact our Customer Service department at ************************* within 30 days of delivery for a Return Merchandise Authorization (RMA) number. The customer reached out to us for the first time on Dec 29, 2023 and requested to return the order. Our customer service team responded to the customer through same ticket and informed that the return period was beyond 30 days. Kind Regards, Thane USA Inc.

Thane is the worst company I have ever come across. They do not respond after contacting them and filling out a return form. When I sent a follow-up message, they tell me that the "Ticket number" has expired and ask me to go back to the form and open a new ticker. After following their instructions, the text that appears above the comment bar says that I cannot send another ticket about the same issue. I placed a new request for the refund, received an email from a representative, tried to send them a follow-up message only to discover that my message bounces back to me. Clearly, they do not allow customers to successfully receive a refund as promised. They don't even deserve one star!

The customer placed the order on our website on 7/25/2024 for MOP X5. The order was delivered to the customer on Monday, August 12 at 11:21 A.M. at Front Door thorough *** Tracking ****************** and **** Tracking **************************. Our Customer Service Team is fully online, and we do not operate an Inbound Customer Service Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance. The customer has an active account on our support portal through which we can be reached at any time for assistance. The customer reached out to us through 1st helpdesk ticket ******** on Sep 20, 2024 and requested to return the order as per our 30 Day Return Policy. Our customer service provided return instructions and RMA Number to the customer accordingly on Sep 24, 2024. The refund was processed to customer's account on 10/01/24 after we received the order back at our warehouse. The same was informed to the customer through another helpdesk ticket ********. The ticket automatically closes after 14 days of non-communication. Kind Regards, Thane USA Inc.

Their website to buy was quite confusing. It didn't take my discount code but put in the order for me. I have since been trying to contact them to correct the price but their website is strictly facs with no link to correct any problem. It says to go to their site & do certain things but when I do it just shoots me to the facs. I ******* them for a pH #. It gave me a # that they stated was correction this month. When I called, it said that # was no longer in service. I found an *** #. The first time they wanted to go thru a sales speil. I tried the "agent" prompt & they hung up. I called back & they said they don't service this area. ***? Terrible cust svc! Are they even a real co in the US?

The customer placed the order online on 10/18/2024 for H2O Mop X5 Dual Blast. The order was delivered to the customer on Thursday, October 24 at 2:01 P.M. at Front Door through *** Tracking ****************** and **** Tracking **************************. Our Customer Service Team is fully online, and we do not operate an Inbound Customer Service Phone Line. Our customers can reach us through our customer support portal at our website ************************** at any time for assistance. The customer has an active account on our support portal through which we can be reached at anytime for assistance. We would request the customer to reach out to us through our support portal so that we can assist and honor the discount offered to the customer. Kind Regards, Thane USA Inc.

I bought a H20 X5 last year July 2023 I bought an extended 2 year warranty with the product.. The item no longer holds water it leaks out at a rapid speed and it never done that before I turn on the product for the steam to come out and I have to constantly keep putting water into it to keep the steam going and I file a complaint asked for a replacement the told me to describe the problem I did that and they closed the ticket. So I opened a mother ticket this time explaining in detail what was going on now they want a video.. Ive never had any problems get a replacement item when buying an extended warranty from any other realtor nor business .. They are not honoring the extended warranty.. I will never purchase anything from them again and i will tell everybody i know not to deal with them. I just want a replacement i would've even returned the old one if thats what they wanted but they didnt even offer that. And i still do it worked well when it did work and i paid it off i just don't get it.. Its terrible how they treat there customers

The customer placed the order on 7/9/2023 for MOP X5 and 2 YEAR EXTENDED WARRANTY. The customer reached out to us through helpdesk ticket ******** on Sept 8 and our customer service team requested for a video to check the issue and assist the customer with correct replacement part. The customer was informed through the same helpdesk ticket ******** that a replacement order for Main Body has been placed as per the issue described by the customer as she did not send any video for our team to check. As we did not receive any communication from the customer, the ticket automatically got closed after 14 days. Our team is currently in communication with the customer through another helpdesk ticket ******** also to assist with the replacement order. Kind Regards, Thane USA Inc. RETURN POLICY: Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip. WARRANTY: The product has a limited one-year warranty. The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ******************************** Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc. CUSTOMER SERVICE PORTAL: Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************

They really don’t deserve this one star. Horrible company to order from. I take blame for not doing my research prior to ordering from them. Probably the worst experience I’ve ever had ordering from an online company. If you want to return, you have to pay. They offered me 20% off my order of $250 order and credited my account $12. The worst of it all is that one of the items I ordered doesn’t even work. THEY ARE A JOKE! BEWARE!

The customer placed the order on our website on 8/10/2024 for H2O Mop X5 Deluxe Elite System along with Extended Warranty & Body Buzz Muscle Massager and opted for 3-Pay Monthly Installment payment plan. The order was delivered on Friday, August 16 at 2:42 P.M. through *** Tracking ******************. The customer reached out to us through helpdesk ticket ******** on Aug 17, 2024 and requested to return the order. Our customer service team responded to the customer with Return Instructions along with 20% discount on purchase price of the order if she wanted to keep the order. The customer agreed to keep the order, so 20% discount was applied to the order and divided amongst 3 installments. The refund of $12 discount applied to 1st installment was initiated to customer's account on Aug 21 and $17 discount each was applied to 2nd and 3rd installment payment that are due on 09/10/2024 and 10/10/2024 respectively. The customer also informed us that the Body Buzz Massager did not work so a replacement has been processed as per Order Number ********* and the same was informed to the customer through helpdesk ticket ******** today. RETURN POLICY: Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip. WARRANTY: The product has a limited one-year warranty. The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc. CUSTOMER SERVICE PORTAL: Our customers can access their account and contact us for assistance by logging into our customer service portal at ************************** Kind Regards, Thane USA Inc.

I am trying to return their product H2O X5 Mop and wrote to them 2 months ago and till now I did not receive a reply.

The customer placed the order on our website on 5/15/2024 for H2O Mop X5 Dual Blast. The order was delivered to the customer on Sunday, May 19 at 1:49 P.M. through *** Tracking ****************** and **** Tracking **************************. Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ******************************************** at any time for assistance. The customer has an active account on our customer support portal through which we can be reached at anytime.  The customer reached out to us first through helpdesk ticket ******** on May 23, 2024 to return the mop. Our customer service responded to the customer through same helpdesk ticket and provided Return Instructions with RMA details on May 24, 2024. The return authorization number is RMA# *****. We request to include this RA number on the shipment. Return Ship to address : ***** ******** **** ** ******** ****** ***** *** ***** ** *****  The return period is now past 30 days, however in good faith of the company we will make an exception and accept the return at our warehouse. Once the order is received by our fulfillment department, a refund will be initiated for the purchase price, less shipping and handling to customer's account.  We suggest sending us the tracking number when the customer return the item so that the refund can be initiated accordingly. Kind Regards, Thane USA Inc.

This company makes it impossible to start a return. There's not a phone number to even reach their Customer Service Center. I'm trying to return my H2O Mop X5 Dual Blast. My order number is ********. Please provide my RA number. ****** ****** ******** **** ********* **** ** 

The customer placed the order over the phone on 7/21/2024 for H2O Mop X5 Dual Blast Deluxe Elite System along with Super Clean Kit and Extended Warranty. The order was delivered though UPS Tracking ****************** on Friday, July 26 at 6:18 P.M. Our Customer Service Team is fully online, and we do not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at our website ******************************************** at any time for assistance. The customer reached out to us through helpdesk ticket ******** on Aug 3, 2024 and requested for return instructions. The return instructions were provided to the customer through same helpdesk ticket on Aug 6, 2024. The customer returned the order and provided the return tracking number as requested. The refund was initiated to customer's account today. We allow 5-10 days for it to reflect in customer's account. Kind Regards, Thane USA Inc.

This company is the worst. You write a review and the respond with this generic email saying they are sorry for the bad experience, click here for a refund. I've been trying to start the process my return. You click on help and it's an endless loop. I wished I had read the reviews before buying this product from this COMPANY. All I want is the email says, get an email from Thane with the return label and my refund.

The order was placed on our website on 5/11/2024 for H2O HD DUAL BLAST DELUXE KIT along with extra Coral Cloths, Dual Buffer Attachment and Extended Warranty. The order was delivered on Tuesday, May 21 at 7:45 P.M. as per the UPS Tracking Numbers ****************** and ******************. Our Customer Service Team is fully online and does not operate an Inbound Phone Line. Our customers can reach us through our customer support portal at ******************************************** at any time for assistance. We are not in receipt of any helpdesk assistance ticket from the customer. We are unable to assist the customer with Return at this stage as the order was delivered on 05/21/2024 and is past the 30-day return period. Please refer to the return policy in the link below: RETURN POLICY: ********************************************  Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip. WARRANTY: The product has a limited one-year warranty. The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc. CUSTOMER SERVICE PORTAL: Our customers can access their account and contact us for assistance by logging into our customer service portal at **************************  Kind Regards, Thane USA Inc.

This company is HORRIBLE!!!!! DO NOT ORDER ANYTHING FROM THEM. I have attempted to contact them with no success. There's no phone number, I can sign on to the portal provided. I would rate them a -5.00.. You have 30 days to get a refund but they make sure you don't get your money back because there is no way to contact them. IT IS A SCAM. DO NOT USE THIS COMPANY

The customer placed the order by phone on 6/29/2024 10:44:00 AM; Order Number ****************. The item shipped on 06/30/24 with UPS Tracking # ****************** and USPS Tracking # ************************** and delivered on Wednesday, July 03 at 2:44 P.M. at Mailbox. Our Customer Service Team is fully online and we do not operate an inbound phone line. Our customers can access their account and contact us for assistance by logging into our customer service portal at https://support.thane.com/ RETURN POLICY: Our 30-day money back guarantee entitles the customer to a full refund of the purchase price, less the shipping and handling charges if the customer is not satisfied with the product. The return policy is presented to the customer on the product website and on their packing-slip. A Thane customer care representative will attempt to contact the customer by phone to provide further assistance. WARRANTY: The product has a limited one-year warranty. The product purchased from Thane USA Inc is warranted against defects in materials and workmanship under normal use and service to the original owner for one (1) year from date of original purchase (“Warranty Period”). Should the product prove defective during the Warranty Period, the customer should email our Customer Service Center at ********************************* Under this limited warranty, Thane USA Inc will replace any parts found to be defective due to a manufacturer’s defect. A shipping and processing charge will apply to any replacement undertaken by Thane USA Inc.

I have searched my emails over and over since my first request (within the 30 days) for the RA#. I did not receive the email they are referring to. It's amazing that I keep getting advertising emails from the company. But no RA#. When I receive my RA#, I will be more than happy to send the merchandise back and receive my refund.

We have once again reached out to the customer by email today at ********************** through our helpdesk via Ticket # ********. The customer has not provided a phone number that they can be reached on. We request the customer to provide a phone number and an alternate email address to enable us to reach out to the customer and provide the requested information. We have also provided the RMA # and return address below for the customer's convenience: RMA ***** issued on 4/3/2024 9:59:49 AM Return Address: ***** ******** **** ** ******** ****** ***** *** ***** ** *****

Thank you for the information needed to send this product back with a refund due back to me. Phone # ************; alternate email is *******************************