Reviews

HORRIBLE CUSTOMER SERVICE EVER... Took my car for a repair that was covered under warranty. It was supposed to take 1 hour.. my husband waited for 4 hours and then they said they couldn't close my door. Which was working fine when I brought it.. I had to wait an additional 3 days to get my car repaired and then was made to pay a $100 deductible because of a part that they broke and was out of a car for 4 days.... DO NOT RECOMMEND... No apologies.. I even spoke with a manager and he tried to tell me it was broken when I brought it. Well then how have I been driving my car???? If the effing door won't close..

WORST CUSTOMER EXPERIENCE we have ever had!!! My husband found a truck at the dealership that he liked. They weren't open on Sunday so he had a friend that lived near the dealership go take a look at the vehicle Monday morning and after talking to his friend decided to go through with purchasing the truck. Talked to the sales person that morning, sent over drivers license and all other necessary details requested and worked it out with the salesman to show up that evening, finish signing the paperwork and drive the car home. He confirmed with the salesperson that he would be able to leave with the truck that evening. So he arranged a ride with a friend who works near us but lives in Beavercreek. He texted the sales person before he left work (1 hour drive) and the sales person said see you in a bit. 5 minutes before he arrived he got a call that someone else was looking at the truck??? Confused (as he was told the truck was already reserved, just waiting for final signatures) he continued onto the dealership to speak with them. When he arrived they said their was a couple there applying for financing to purchase the truck. He spoke with the general sales manager who gave some poor speech about how their must have been a mix up and his sales person was new. No one including the general sales manager did anything. The other couple had not yet purchased the truck and they could have stopped things then and there to make it right. Because he got a ride down from someone who lived local, he had to get arrangements to come have someone else pick him up and take him home from there. My husband did everything the salesman had told them to do to consider the truck saved until he got to the dealership, made arrangements, left work early, all for this mess and for them to do NOTHING to help in this HUGE mistake that they made. We have never been more displeased or angry with an experience in our entire lives.

Sad. What used to be a car company with great service that also sells cars has failed miserably since John Williams sold the company. New ownership is nothing about great service. All about making money now. So sad

bought my second used Lexus there was a minor mileage mistake on my license paperwork but it all worked out eventually. But this time I filled all the paperwork out and was told BMV would mail me my license. The temporary plate has expired I called BMV they have no information received nothing from LEXUS I’ve been calling and left messages for two days now explaining my problem and nobody has called me back.

Waiting 3 months now for refund on service contract .They will not return my calls and when I get manager mat says should be taken care of wait 10 days that started 2 months ago . Now waiting for return call from Aaron Forland .

I wish I had read these reviews before I bought my used Lexus there. I was rushed through the paperwork, realized afterward that a significant error had been made in their favor, costing me over $2500 over the agreed upon price. I called the finance guy three times but he would not take or return my call. Visited the GM the next business day and he told me he would have sales manager call that day. No call. I continued to call and leave messages for the next five days. After a week the figures were adjusted, but I did not receive a single apology from any of those staff. Not for the mistake, not for the time and effort it took for the correction. Never again.

I bought a 2017 Lexus IS300 in April 2020. First of all they sold me a certified vehicle with bald tires where I had a blow out the first month and it only went down hill the next two years. Now I am wanting to so my car and cancel the extra platinum protection and have tried contacting for three months and no one will help me! I am beyond upset and thought Lecus of Dayton was a classy place to purchase an ex pensive vehicle. I was wrong and cannot tell you how disappointed I am.

We purchased a used 2017 Tucson in July 2023. A little wary of buying a Hyundai due to thefts, we were told a LoJack comes installed in every vehicle and we could buy the service to track the car. It was reasonable, so we purchased the car. When setting up the LoJack, it told us that Lexus of Dayton needed to install it. I brought the car into their service department and they said the problem was resolved. It was not. The app still said that Lexus of Dayton needed to install it. I have made phone calls to our sales rep who says he handed it off to the GM. Tried multiple phone calls to the GM, but no response. At one point, the sales rep said it was installed and gave the location of the car, and I told him the car was not there. Even after that they said it seemed to be installed correctly and I said how when you gave me the wrong location of the car. They also charged for "free oil changes" that was to be in the quoted price of the extended warranty. So it isn't free. It was pre-paid maintenance and increased the extended warranty price, which we would have then declined.. Be wary of signing anything on their computer. They will say it is a document you already signed but ask for proof.

On Jan 13th, a 2018 Suburban was purchased. We were told that the vehicle had to go to **** ******* to be serviced. We were advised that new tires were going to be added into the deal as the front ones were bad. We were originally told that the vehicle could probably be picked up on Mon. On Tues, we called to get an update and was finally told at 5:30pm by the service lady named Karen that the vehicle needed a new transmission, however no one would tell us that throughout the many phone calls during the day. We picked up a loaner car on Wed. On Feb 14th, we were told that someone bought the loaner car and it had to be back by 4pm, however ours was still supposedly getting new tires on as the transmission was already fixed. After advising Karen that we were bringing the loaner car back, we told her that ours should have been done and she went to get a guy to put on the front tires that was ordered for the suburban. Upon looking, the front 2 tires were a different brand than the back ones. I called and asked why the tires were different than the back ones and was advised that they could put mismatch tires on there if they were on the same axel. They also stated that they completed 12pt inspections on their vehicles, however ours left the lot without an oil change and we paid to have it done by *********. On Mar 7th, I called ****** as I had not received any paperwork and the 1st payment is supposed to be due as of Mar 13th per the paperwork that was signed on the date of the deal. ****** could not find any of our information. I called Lexus of Dayton and was finally told that the approval for the vehicle had expired with ****** and the finance guy we dealt with at the dealer no longer works there. We were told that it could be reapproved, however a paystub within the last 30 days was needed - information they already had! After all of this trouble and terrible communication, the vehicle was returned to the dealer on Mar 7th.