Complaints

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped off a brand new 100 dollar shirt to be dry cleaned on 1/10. Pickup up the shirt on 1/11 and got home. I saw they had a tag saying sorry and my brand new shirt was ruined they stained it all over looks like either rust or blood stains. This company is gross the building is gross the worker looks like a drug addiction this place is terrible. I am out 100 dollars and can't wear this new shirt they ruined.

  Business response

  01/12/2024

  Hello, we have recently spoke on the ****** messaging platform and I have attached the conversation via screenshot. We informed you how we take care of situations like this and we will tell you the same response as we did through ****** please bring it back in and we will try one more time to remove the stains and if we cannot remove the stains, we will take care of compensation from there. 

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 6, 2022, I dropped off an alpaca dress coat to Springdale Cleaners on ********* Road in Cincinnati. I was told it would be ready in 2 or 3 days. The dress coat was only worn twice and had been purchased at a specialty store in ***** ******* 9/20. It retailed for $319.99. I stopped back to pick up the item and Springdale Cleaners told me the dress coat was lost, they couldn't find it and there was a possibility the dress coat had been inadvertently given to the wrong customer. Weeks went by, I stopped in regularly to check if the dress coat had been recovered. Finally, after a month I inquired what could be done about the lost item. I was given a claim form and was told to fill it out. I returned the claim form and asked what the next steps would be. I was told the owner was away on vacation and nothing would be done for at least 2 weeks. In addition, I was told they would need to depreciate the value of the dress coat, although the owners daughter could not tell me what the percentage of depreciation would be. I refuse to have the item depreciated, since it was brought to them in like-new condition and just needed to be refreshed. As I mentioned, the dress coat had been worn no more than 2 times. I am looking for a full refund of the original cost of the item that was irresponsibly lost by Springdale Cleaners. I am escalating this to BBB and my local news channel. This is no way to run a business. Please let me know if there's anything BBB can assist with. Thank you, ******** ********

  Business response

  11/13/2022

  Hello, My name is Robert I am the General Manager of Springdale Cleaners. I have reached out to the manager of this location for further information, with a situation like this we do have 30 days for the item to be returned to the store, from there is when we take action for compensation. Generally you fill out a claim form in which the manager provided you, to be able to be reimbursed in full, the garment needs to be less than a year old and the original proof of purchase is needed. With the item being over 2 years old it would come in with an actual cash value of $106.33 that is a depreciation of 33.33% a year. The manager also informed me that you dropped off a down comforter after this incident and that was done for free which is a $30 service typically. So with all being said we are willing to settle on $76.33 in actual cash value for the garment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩