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          Business Profile

          Life Insurance

          Columbus Life Insurance Company

          Headquarters

          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I received a policy lapse due to outstanding loan. I have been paying what had to be paid to keep the policy. It has a paid up rider of 20,000 the loan is 25,000. I wasn’t notified until I got the lapsed letter. I can pay necessary interest. Lack of communication. I want it reinstated.

            Business response

            07/23/2024

            Columbus Life Insurance Company continues to provide excellent service to our policyholders. The client was notified of the date and the amount due. Columbus Life will reach out to Ms. ****** to make the payment necessary to bring the policy current.  

            Customer response

            08/07/2024

            Willing to reinstate policy but not additional paid up rider policy.  They claim I don’t have a paid up rider. 

            Business response

            08/16/2024

            Columbus Life Insurance Company continues to provide excellent service to our policyholder’s. The client was notified of the date and the amount due. Columbus Life will reach out to Ms. ****** to make the payment necessary to bring the policy current.  

          • Initial Complaint

            06/23/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I completed loan paperwork to borrow money from my own insurance policy on 06/07/23. I received positive confirmation that the paperwork had been process on 06/08/22. To date, customer service wait times are over an hour to speak with anyone. I have repeatedly called and every representative has given me a different story on when the funds can be transferred. I was assured that the process would be 5 to 7 days. To date, the funds have not been received and the company representative just keep pushing out the date of when the funds will be received whenever I call. This company is a scam and they are holding funds that they should have processed/released a long time ago! Instead I am being strung along and cannot get the funds release nor anyone who can actually say definitely when the funds will be released. They have caused me to lose money and I will be seeking legal action since they cannot seem to process my loan request within their company policy timeframes.

            Business response

            06/26/2023

            Thank you for reaching out. We received the original loan request on June 6.  Because the address on the loan form was different from the address of record, we reached out to verify it.  On June 19, the funds were requested as quickly as possible through EFT, so we processed the ACH transaction the next day (June 20). Funds were released June 22 after the **** check cleared. Since we have released the funds, we do not have control over when the payment is received. We suspect that the bank will release the funds to the customer's account within the next couple of days as three business days have passed since we released the check.  

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 11/18/2009

          Years in Business: 119

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          400 East Fourth Street

          Cincinnati, OH 45202-3302

          Visit Website
          (513) 361-6700

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          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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