Reviews

The day before thanksgiving 11/26/2024 there was a pipe leek that happen in kitchen. This caused water damage to cabinets and floors. I called Roto Rooter *********** to come and do repairs. I was charged $200.00 to fix the leaking pipe. The technician then called their **************************** *. ******* the mitigation expert arrived; he helped start the claim with insurance company then I never saw him again. When I received a bill, it was extremely high. I attempted several calls to the billing department, A/R and never could get a call back. No response to emails that I sent. My insurance company did their assessment and came back with reasonable charges for the mitigation at $5596.24. Roto Rooter responded they will NOT revise invoice. They are billing for work not preformed. Tech took 2 samples but are charging for 4. I have not received the asbestos test report which I am intitled to. We moved the furniture and items out of the way for them to have a clear work area not them. We removed the damaged floors not them. We hauled off the debris they left on patio not them. No antimicrobial applied. No masking off areas. Dining room billing $1131.13 when all the demo was done by my husband and son, the only thing they did was cut out 1x1 inch piece of sheetrock for testing. The are billing $343.61 for my pantry when they only took a 1x1 inch piece of sheetrock for testing and 3 base boards that are ruffly 2x2. Kitchen billing $3572.05 they only demoed 3 lower cabinets, 1 toe kick on other side of kitchen, 3x8 inch piece of sheetrock, hand full of wet insulation. They are billing $2412.86 equipment set up, take down, debris haul off (only took parts of cabinets left rest on back patio), monitoring, asbestos/lead testing. Their billing for after hours, when they dictated when they came to check equipment. Total $7459.65. Now they are in process to place a lien on my home, sending me to collections which will affect my credit score. Please help

Thank you for sharing your feedback. I want you to know that I take your concerns seriously and have already connected with our management team regarding this review. We were able to locate your contact information in our system, and you can expect to hear from someone shortly to discuss your experience further. We appreciate your patience as we work to address this matter.Thank you, *** ******* Customer Satisfaction Manager

After speaking with the water mitigation team, they explained in greater detail each charge. After discussing at length with the team, they listen to my concerns took them into consideration we came to a mutual agreement. I am satisfied with the outcome. This matter has been resolved.

I have called Murrysville pa (well that's where the payment went) I called a roto rooter on Friday because I had a clogged sewage there specialist ******* showed up and tried to clean it with the snake couple of times and he said he cannot do that. And he said that he will let the company know to call me Saturday and reschedule as soon as possible for a camera inspection of my sewage(he also explained that it will probably take 2 hours to fix, one hour to find and one hour to fix). No one called me on Saturday morning so I had to call and they scheduled me for camera inspection on Sunday 1-3 pm. No one showed up and I decided to call them around 5 pm the dispatcher told me that I'm next one in line for the camera and someone will be on the way shortly. I keep kept calling every 1,5 hours and always go to responds that someone will come and fix it today. Until around 9:45 pm that's when I called last time and they told me that they only have one camera guy and his shift was from 8-2 today, so why on earth you even schedule people and keep them waiting for the whole day. They told me they will call me tomorrow morning and they will escalate it to the board meeting whatever. Like the board members cared about my clogged sewage. I would already call someone else over the weekend but seems like they are trying to keep the customers on the hook. Very unprofessional do not do your business there spend $180 and there is nothing fixed.

Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

I will never used Rotor rooter again. I was greatly over charged. I was charged 700$ for parts priced at 225. Then labor 1,800 $. Was taken advantage of. It’s really sad. Then the plumber was called back because the repair was not complete. Please don’t use this company or their water restoration service.

Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

Lied about install. Saint Louis office hung up on me and failed to stand behind ******* sump pump. ******* told me Roto Rooter was to blame. I have $20k in basement damage because of this.

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

Do not consult Roto Rooter for anything. You will pay a fortune for them to solve NOTHING. We called them last night to unclog our water main and for $450:- They broke our clean out plug and the lip of our main water pipe. They just gobbed our pipe with putty and called it a night. - Refused to own up to breaking our pipe and fixing it.- Put our basement at greater risk of flooding - Fixed nothingThen they claim theyre going to send their supervisor for a second look, only to wait an hour and a half for this guy to blow us off and give us a blind estimate of $5500-$6500 for an issue he didnt even bother to look at. They will cause more harm than good to relentlessly upsell. If youre not willing to overpay youll be left with more problems and less money in your pocket.

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

I highly caution anyone looking for a sewer line replacement or any project requiring excavation. Roto Rooter caused a huge nightmare for me. They failed to get the project inspected, which caused the need to redo the project. That means they had to excavate my yard a second time due to shotty work the first time. It took them over three months to complete the job. They broke several electrical lines, left dead shrubbery in my yard, broke my landscaping lights, and left various debris on my property. The management clearly doesn't know what they are doing. Two managers gaslit me several times, manipulating the situation. The general manager clearly doesn't care because he never returned my emails or calls. These guys are not trustworthy and cause more harm than good. They are also very overpriced. Please think twice before hiring them. There are much better companies with integrity out there. It goes without saying that I would NEVER recommend this terrible company.

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager

Company has discriminatory policies toward mobile home/modular home owners. When I initially called in no one asked what type of home it was. I was called the next day by a gentlemen who asked if it was a mobile home. They said they do not work on them for "liability" reasons. It just seems more like discrimination to me, but after reading a lot of the reviews here, which are not good. I am glad I did not use them.

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

Be aware! Do not use this service. These people came for a tankless water heater flush. Which I was quoted $100-$150 by two other plumbing companies. I told customer service I wouldn’t be home but my house cleaner was so he could look and get me a quote. He even called through the housekeepers phone to speak to me of which I said let me know how much I’ll be home shortly. When I arrived the work was underway - I’m doing other things, I realize we are still waiting not really sure what he was doing (not realizing he was doing the flush already) and come to find out he quoted my housekeeper $790 to flush out the water heater. Had her sign and started the work. Are you kidding? Then he lied to his supervisor. Said the house keeper led him to believe she was the owner and that she never called me where he spoke to me and I told him I’d be home shortly (I have bank witnesses!) blatant lie - the supervisor Peter also said no calls with customer service were recorded and I have the call log on my phone where they called multiple times trying to schedule this appt. $790!!!!!!! These people were manipulative and then tried to gaslight us when I physically have receipts and their answer was “we will bill the housekeeper and you can figure it out.” Please - call your local plumbing service. These people will rip you off if they have the chance. Ilha or Ilya was our plumbers name. He was barely 18 years old and I get was covering his rear but a total liar.

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager