Reviews

I bought five new tires at Tire Discounters at 7771 Five Mie Road in Cincinnati in December 2023. I waited 1.5 hours for my vehicle to be pulled into a bay with a lift and another 2 hours for them to complete the job. They lost one of my locking wheel lugs and two of the five tires didn't have the valve stem cap. One year later I schedule an 11am appointment to have the tires rotated and a brake diagnosis. I advised them when I scheduled the appointment that I dont have time to wait 1.5 hours for a bay tonioen up to even look at my vehicle. Today when I arrived they inform me they are short two mechanics and they have no idea how long it will be before they can get me in and they wont have time to look at my brakes. The exact reason that I scheduled at 11am on Saturday and took the time to explain my concerns with the long wait last time. The same thing was about to happen again today. I took my keys and left and will never return to Tire Discounters again. Horrible Customer Service today and each time I have attempted to getveork completed. Rude and Arrogant employee today doesn't even know how to communicate effectively to begin with. DJ is the GM fyi I will be calling your corporate office to complain. I scheduled an 11am appointment today so a bay would be ready and I didn't have to wait an eternity to get my vehicle serviced. Another wasted trip and a waste of my time. F-

Please email us at ******************************** with a copy of your review and the phone number used for the visit so we can address this issue for you.

issue was my fault not knowing there was a lug key I never received from the dealer. so Tire discounters had to cut one lug off each wheel at a $100 charge. Cool I had a 2nd appointment same day 11/30/24 for my 19 ram big horn. 4 tires free alignment and oil change. I bring my truck for the 10am appointment.i told the employee I wanted to keep all my old tires off the truck. And I wanted to add an oil change today but was told I had to make another appointment. I'll just take it somewhere else. I waited about 30 min for the ****** to be finished. That's when I was told the free oil change is a voucher. So you have to make another appointment..I didn't want a free oil change today, I was willing to pay. Employee never said anything about the alignment so I figured it was good on the ******. I go home and I received a text about 1pm saying my truck was ready. Go pick up my truck and as I'm pulling into the parking lot I don't see any old tires in the bed of my truck. I mentioned it to the employee, he said no problem we'll load them up. He proceeds to tell me the alignment machine was waiting for parts therefore I didn't get an alignment and I'll have to make another appointment. FOR BOTH VEHICLES... Why not mention this before taking customers money!! I pay then meet the tech to my truck while the tech is loading the old tires I noticed a huge hole in the side wall. This place is trash. Wasn't always trash but this is **. I just spent 1800 + on tires and you offer me a free oil change for your employee poor ability to unmount a tire without destroying them. Pretty pathetic.

Please email us at ******************************** with a copy of your review and the phone number used for the visit so we can address this issue for you.

I went in on to the Galbraith Avenue Tire Discounters in Cincinnati, on 11/18/2024 to have my right rear temporary tire replaced. I had a flat earlier that day and was running on the temporary tire. I told them to replace both rear tires, they did. Then they told me all 4 sensors needed TO BE REPLACED. when I complained that the front sensors were fine, in fact I had a sensor light issue last month and paid money to have them fixed. They insisted that the sensor lights go out once in a while and wanted to charge me $90 each to have them replaced. I couldn't buy my own sensors at a lower price and have them install them, it had to be theirs. The cashier and the manager are both dishonest people. I know they wanted to rip me off. I'm a minority and i know they saw me and said "cha ching! lets get this guy." So dishonest, rude and so unprofessional. When I complained to the manager that this was a scam, he told me to hush up. If I continued to complain, he was going to order his mechanic to stop working on my car and go inside. I had to apologize and told him I would be quiet. This was so dishonest and I'm 62, I almost had a heart attack. The mechanic fixed the dash light sensor issue and I was left wondering "How could they first tell me they needed to be replaced, then the sensor light didn't come on anymore?" What did they do to fix it without replacing the front sensor lights? Very dishonest and I'm very disappointed.

Thank you for reaching out to us! We have already created a customer service escalation ticket and the regional manager will be reaching out to you shortly to discuss. Our apologies that we did not meet your expectations, talk to you soon!

Normally I would have nothing but great reviews for this location. I have purchased all my tires, oil changes, and had mechanic work done from these guys. However, today has changed my view and I will not be returning. I have been doing business with this location probably 10 years. My most recent transaction was purchasing tires for my wife's truck. Today, I was taking my F-150 in for a tire rotation, balance, and oil change. The woman working the counter took my info and went to get the miles off my truck as usual. She proceeded to tell me, the oil change, tire rotation, and balance would be over $200.00. She said, one it was because I didn't purchase the tires there(It's a new truck), and two there is a up charge for them being 35x12.50. She said the "boss man" said to do it. The previous oil change and balance was no where near that. She said, the last employee must have thought they were purchased with them. Needless to say, I will be finding me another tire shop for all my needs moving forward. Totally bad business Tire Discounters! You guys have always been fair until now.

We apologize for not meeting your expectations ****. We pride ourselves on delivering outstanding customer service and would like to gather more details from you to address your concerns.  Please email ******************************** with details about your experience, invoice #,and provide your contact information.  We look forward to hearing from you soon!

My wife got four new tires put on about a month ago. Long story short they somehow filled the front left to over 90psi…. The manager said he would make it right “150%” ….. he never showed up when he said he would and the laborers there aren’t the brightest. They used to be a good business to deal with. Now, as I’m reading these other comments, hopefully they get their stuff together. After all, the are dealing with family safety while being this negligent.

Please email us at ******************************** with a copy of your review and the phone number used for the visit. We'd like to investigate what happened so we can work to fix this for you and our future customers.

11/13/24 On 11/11/24 at 9 am I take my vehicle to tire discounter for front brakes service I ask the store manager how long it would take he told me one hour and half I waited 4 hour The service tech test drive I pay as I was driving home I came to the stop light I have a scary experience when I apply the brakes the vehicle couldn't stop I push brake pedal to the floor and the vehicle was still Rolling. Half hour later I took it back there was no brake fluid in the tank and the brake line was damage the management is very incomptent . ******* ****** 

Wed like to investigate this for you, *******. Please email your contact information and a copy of your review to ******************************** we would greatly appreciate it.  Thank you for letting us know!

Ive always had positive experiences with Tire Discounters, but my recent visit was very disappointing. I purchased two tires and was promised a Veteran discount. However, AFTER signing for the work on their signature module, I received the receipt and noticed they applied a $50 discount but also added a $49.98 road hazard warranty that I did not want. When I asked to have the warranty removed, the store manager informed me that the sale was finalized and he couldnt issue a refund due to corporate policy. This experience has left me frustrated, as there was no mention of a road hazard warranty. I did not receive the paid invoice to review until after signing.--

Please email us at ******************************** with a copy of your review and the phone number used for the visit. We'd like to investigate what happened so we can work to fix this for you and our future customers.

Had 4 tires put in today during my lunch break ! Service was excellent Elizabethtown KY

Thank you for the 5-star review, we are soooo glad you received excellent service.Stay safe out there!

I had My driveshaft replaced at the store on Ferguson they removed the muffler, installed it the next day the mufflers in two pieces on my day off one week later I go back there’s no technicians to even work on the car another tire discounters the chain, and the manager refused to work on my car where it was clearly something that they didn’t do so they were not responsible. It is not screwed back together the muffler is only couple years old so don’t trust the chain thinking that one store is a company driven they will not do it. The other store said they are not responsible for another store , so they are not customer driven business.

We apologize for not meeting your expectations *****. We pride ourselves on delivering outstanding customer service and would like to gather more details from you to address your concerns.  Please email ******************************** with details about your experience, invoice #,and provide your contact information.  We look forward to hearing from you soon!