Reviews

If you live in the Akron Cleveland Ohio area Conrad's is a reliable and reasonable place to have your tires and other minor car work done. I have been using them for the past 5 years. I regularly use the Alliance, oh and Hudson, oh stores. I have used the Jackson, oh store which is more busy than the other stores. You can make an appointment on line. When you arrive at the facility they will have your pre made appointment in the computer. I will say they don't always review the appointments in advance so there may be some back and forth dialogue between you and the front desk staff in order to determine what will be done with your car that day. This may happen even if you already explained the details in the appointment comments. I don't know their business model from an insider perspective but I assume that the front desk workers are incentivised to promote the best product and service that your car could use. So, they may suggest a higher cost tire than you were prepared to pay for but they will not pushback if you decide on a cheaper option. The same with service, I have been there when they offered me a wheel alignment even though I was not asking for my alignment to be checked. At that time I refused the alignment and they did not push back. Today I bought tires and an oil change and checked the alignment. I did not need an alignment (different car from that one that needed the alignment) so they don't push services that are not needed.

This review is for the Conrad's at 450 W. Bagley Rd, Berea, OH 44017-1352. They were very nice people (met 4 of them)! Within minutes they started feeling more like family than complete strangers! My wife and I were from about 2.5 hours away and on the two different days we needed them, they were able to get us in and diagnosed the car issues quickly. I would highly recommend this Conrad's to anyone! Thanks again! --- **** and ******* **

First, I would like to say I do not often post reviews, but Conrad's is an amazing company. While traveling home from a volleyball tournament, my check engine and tire indicator lights came on simultaneously; honestly, since it was just me and my thirteen-year-old daughter, I was scared. I pulled into Conrad's, and the workers were closing the building. I ran to the front, and no person was there, but then a man pulled around and asked if he could help; Conrad's turned on the lights, pulled my car in, repaired my tire, and saved us. I can't ever be thankful enough to Conrads for going above and beyond. I know you have families, and opening back up for me and my daughter (was tough), but considering we were about 80 miles from home, this was probably one of the most amazing things I have ever been around or seen any company do. Thank you Conrad's I cannot express enough gratitude. I will let everyone know of your generosity and caring company. Thank you for being a company of excellence. My appreciation goes beyond words. I will write this to inform everyone and mail a letter to your corporate office. Again, I do not think I can ever express my gratitude fully.

I wish I could leave zero stars. Misleading business practices and will charge you even if the issue is not fixed. I seriously HOPE other people will at least read the BBB reviews before going here. * ****** ** **** ****** *** ******** *** ******** ********* ********** * ********** ** *** ****** ******** ********* ********** **** *********

I don't suggest anyone take their car to Conrads tires in solon Ohio. I took my car yesterday to get an oil change when I dropped it off my car was fine when I got it back the check engine light was on and they are saying a knock sensor isn't working. They did something to my car cause nothing was wrong with my car when I took it there and dropped it off and the check engine light wasn't on when took the car to them and dropped it off but now it is on. Never going there again. Someone should look into why people that take there car to Conrad tires are getting there cars back with something new broke that wasn't broke when they dropped off there car to be fixed. I've had friends tell me they had this and thing happen to there car too when they took it to conrad tires.