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          Business Profile

          Car Dealers

          Ken Ganley Lincoln Middleburg Heights

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/04/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Last year (May 2021) I decided to try to start fresh and I filed bankruptcy. At that time, I had a 2018 Dodge Journey that I got in November of 2018 new. My car note was about $539 a month. Instead of keeping my car, I decided to use the bankruptcy deal from Ganley Lincoln of Middleburg Hts. And get into a car that was supposed to help me by being cheaper payments and a dependable car. I received a 2018 Kia Optima in May 2021. (Payments only went down to $478 a month). My first issue with the car came in December 2021. It needed a new battery. Over $400. Second issue came in January 2022 and I needed new spark plugs and an ignition coil. Over $400. Now we come to March 2022. Car began doing the same shaking when idle. Took it back and now I’m told it needs a fuel injection cylinder. Over $600. I picked the car up on a Thursday. Two days later on Saturday the car starts doing THE SAME THING. Take it back again and now I’m told the engine and oil are doing something that causes CO2 buildup and clogging the spark plugs making the cylinder misfire. I was sold a lemon and get no response when reaching out to them.

            Business response

            04/05/2022

            Ms. ****t,

            You purchased the car in May 2021.  You did not contact us about any problems you were having in over 11 months.  You have had the car serviced elsewhere multiple times.  I am not sure what I can do now, since you’re not happy with the repairs that were done at another location. Apparently the problem seems to be with who has been doing your repairs. If Motorcars Toyota did not fix something correctly, have had numerous opportunities to fix it and it has not been repaired to your satisfaction, I suggest you call their Service Manager.

            Fred A****
            Pre-Owned Manager
            Ganley Lincoln of Middleburg Heights
            6930 Pearl Road
            Middleburg Heights, OH  44130

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 77

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          6930 Pearl Rd

          Cleveland, OH 44130-7832

          Visit Website
          (440) 845-6000

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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