Complaints

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Scam dealer alert ?? worse car purchase experience ever. I purchased a car 6/17/2024 by 9/13/2024 the engine blew.. I was told by (finance Antonio) if I purchase the warranty all I have to do was bring my car and a deductible of 100$ and that’s it. Well no they don’t mention having to pay 60/hr for the work to be done. Which came up to approximately 1000$.. As if I have that type of money after catching a Lyft daily back and forth to work. As of right now 10/24/2024 the service department is servicing multiple cars with engine & transmission issues words from Christian (mechanic at Parma location). Meaning they are buying messed up cars obviously not inspecting them properly and selling them. I’ve been without a car for over 30 days Be careful, thoroughly inspect and everything that glitter isn’t gold is the only advice I can give the next buyer

  Business response

  11/13/2024

  Hello,
  North Coast Mitsubishi-West Cleveland (NCMC) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  

  We appreciate your patience as we work to resolve this matter. NCMC was awaiting to hear back from NVP, the warranty company, to approve this claim. Now that is has been approved, a new engine has been ordered and once it arrives our service team will complete the repair and get back to the customer as soon as possible.
  

  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  

  Best Regards,
  North Coast Mitsubishi-West Cleveland                                                                                                                                                                                                                                                                                                                 Customer Service Department

  Customer response

  11/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ********
  
  
  
  
   

• Initial Complaint

  10/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  When purchasing the Truck my wife and I purchased they failed to tell us it was in an accident. we have tried connecting them and no response back. We hav called and left messages to mangers.

  Business response

  11/04/2024

  Hello,
  
  North Coast Mitsubishi-West Cleveland (NCMC) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We appreciate your patience as we work to resolve this matter. Our records indicate that in the attached Carfax the customer's signature and initials are in multiple places acknowledging the structural damage on the vehicle from an accident on 01/10/2024. 
  
  The customer also signed the Acknowledgement of Vehicle’s History Form which states that it allows the customer to take the vehicle to a third-party mechanic to inspect the vehicle before purchasing, which the customer signed off on. This form is also attached.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.    
  
  Best Regards,
  North Coast Mitsubishi-West Cleveland                                                                                                                                              Customer Service Department

  Customer response

  11/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** *****
  
  
  
  
   

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October 16, 2024 I purchased a 2015 Jeep Wrangler Rubicon Unlimited. During the purchase agreement, I was told that the vehicle needs two studs and lug nuts replaced. I was told that I would receive a call the very next day to bring the vehicle back in to get the repairs made. I questioned if it was safe to drive and was told yes, but it will need to be repaired. I never received a call from the service department. I've made attempts to reach them with no return calls. I’ve reached out to my salesperson, Frank, multiple times through texts and phone calls, leaving voicemails in hopes of a response. Additionally, I tried contacting the business directly and spoke to several people, but unfortunately, I’m still waiting for a reply. I value your assistance in ensuring my vehicle is safe to drive, especially after spending $20,650 on it. The vehicle has 45,595 miles on it right now, but I do not feel safe driving it because it wobbles! It’s unacceptable that the vehicle was allowed to leave without addressing the repairs. Why would I be told it was safe to drive? It feels like the wheels are affecting the steering! Given the circumstances, I want to request a full refund and to cancel the deal.

  Business response

  10/31/2024

  Hello, North Coast Mitsubishi-West Cleveland (NCMC) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers. We appreciate your patience as we work to resolve this matter. According to our records, the service team has completed work on the customer's vehicle. We ask the BBB to mark this complaint as closed as we have resolved the customer’s issue. Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721. Best Regards, North Coast Mitsubishi-West Cleveland Customer Service Department

  
  

  Customer response

  10/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********* 
  
  

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from North Coast Automall in Bedford Heights on July 2024. Within the first 48 hours of purchasing. My tire light came on. I immediately took my car to the dealership and spoke with the sales person regarding. He placed air in the tire and informed me it should be okay. I had toke the car back several times for the tire issue. I end up taking the car to the ******** Dealership where I had to pay $500 to get the tire repaired. The very next day my car would not start. I had it towed to North Coast Auto, which informed me that it would cost me $2,500 to be fixed as it needed engine and transmission work. Which would not be covered under the warranty that I purchased with the vehicle. Also another $650 for them to take the car apart. I informed them that I hadn't had the car for 45 days. They did not want to service me until I informed them that I would be reaching out to Dave Yost's office. They knocked the price down to $750. I was contacted Aug. 15, 2024 to inform me that they fixed my vehicle. Upon retrieving my vehicle there was a dent in the door that was not there before. The car is now leaking transmission fluid and it looks as someone splattered paint under the hood. When attempting to speak with someone at the dealership regarding. They are non responsive. I would like my money back from the dealership for the tire of $500 as well as the $750. Along with them keeping the car and voiding the contract as there is a car note that is attached. Please see attached. I also have a video of the paint splatter underneath the hood.

  Business response

  08/20/2024

  
  Hello,
  
  North Coast Mitsubishi Bedford appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We appreciate your patience as we work to resolve this matter. The customer previously was swapped from a vehicle with no title and that deal was unwound. Per the customer’s request, a vehicle was brought over from a dealership in Akron with whom we regularly conduct business. The Repairs needed to the vehicle were out of warranty at $2400 that we discounted to $750 to accommodate for inconvenience.  Due to the customer still having coolant leaks Nicholas *****, General manager, has been in contact with the customer and working to reach an amicable resolution. 
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  
  Best Regards,
  
   North Coast Mitsubishi Bedford
  
   Customer Service Department

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did online search for car. The dealership, without my permission, ran a credit check which dropped my credit score from 680 to 666. They started harassing me, 5-6 different sales people calling non-stop. I told them I wasn't interested and to stop calling. Then I receive the attached "Notice of Adverse Action" which is false. I can provide proof of my credit score being 667 and the hard credit run to decrease it from 680. Since I never authorized the credit check, I want them to fix the mess they made. I have worked hard over the past year to get my score to 680, paying my credit card on time.

  Business response

  06/17/2024

  Hello,
  
  North Coast Mitsubishi- West Cleveland appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We appreciate your patience as we work to resolve this issue. Enclosed in this response is a redacted copy of the credit application and e-Confirmation that was submitted to us. After a reasonable investigation, NCMC has no reason to believe that this application is fraudulent.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  North Coast Mitsubishi- West Cleveland
  Customer Service Department

  Customer response

  06/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I did NOT fill this application out on 5.18 ... I filled out an application in November 2023. The dealership has fraudulently duplicated that 2023 application to answer this complaint. They ran multiple credit checks since November ... each by a different sales person. There were 5-10 different sales people harassing me. 

  I filed formal complaints with the Federal Trade Commission and the Ohio attorney general and Pennsylvania attorney general.

  I want ALL those inquiries, both hard and soft, removed from my credit report. Period!
  
  ******* ****** ****
  
  ******* ******
  
  
  
  
   

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this company 04.13.2024. I attempted to obtain a hard plate 05.20.2024 however I did not have the memorandom/title for this vehicle. I went to the dealership to obtain the memorandom. I was informed that the company did not have the title and they issued me another 45 day tag. As of this date the company does not have the title to this vehicle. I have informed them by law I should have had this within 40 days of purchasing the vehicle. The company informed me that it was not true and would need another 60 days before they could provide me with a title to the vehicle. The company is refusing to end the contract.

  Business response

  06/17/2024

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for the delay and any inconvenience it may have caused. Due to circumstances beyond our control, we were unable to receive the title promptly. We are in active communication with the customer and have since arranged for them to return the vehicle and discuss possible trade-out/exchange options.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  North Coast Auto Mall
  Customer Service Department

• Initial Complaint

  02/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Janurary 6, 2024 I checked a car and did a routine inspection including use of an ODB 3 Scanner designed to pull code issues on the car and both inspection and ODB scanner came up as clean. Excited to finally be in a car after months without, I had the team prepare a sales agreement. On 4 different occasions I was given a false sales agreement most likely to dissuade me from purchasing the vehicle based off of my refusal to finance with them and to go through a private lender which I have files attached for proof of a private lender. After almost 2 weeks of trying to obtain the sales agreement, Due to the dealers negligence they forgot to have me sign the check before signing the title away, thus meaning I will have to return and sign it in which they were rushing me to come in and sign the check for $6,767. That is when I informed them the day prior on Friday Jan. 19, 2024 approx. 8 days after the purchase of my vehicle, too soon to have been caused by me, A oil pressure light had come on and when they were informed of this over the phone and in-person, I was told I had one of 2 options. They will repair the problem for me free of charge or they will buy the car back from me completely. Both made clear to me on before Jan, 30th then again when I had the diagnosis paper in which they back tracked stating they will only pay for half of the repair because of the cost, ignoring the fact it was most likely diagnosed prior to my purchase of the car based off the fact 1. It had came so soon and 2. The price for the 2012 VW Passat SE was especially low for what it offered. I had my speculation on the issue with the vehicle because the low price. As of writing this complaint on February 10, 2024 I have not receive any sort of compensation whether it being repair or replaced in fact I have sent out many calls to try and get in contact and was denied the chance to speak to a manager or sales team by being placed on hold then hung up on from ***** *********

  Business response

  02/19/2024

  Hello,
  
  North Coast Mitsubishi- West Cleveland appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We regret the inconvenience caused to the customer. In order to resolve this matter, we have contacted the customer to discuss service options available to them. On February 16, 2024, we reached a resolution in which the customer will pay $2000 for service and parts, while our dealership will cover the remaining balance. We are waiting on the customer to provide the $1000 deposit to order the parts before we begin repairs. We once again apologize for the inconvenience and appreciate your patience while we work on resolving the issue.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  North Coast Mitsubishi- West Cleveland
  Customer Service Department

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩