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47 Customer Reviews
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Review from Donja C.
1 star01/17/2025
I get metlife threw my job. I submitted my yearly health screening claims and I asked for them to be direct deposited. I submitted 8 claims, provided all banking info on each one separately. Someone decided to just mail me 3 checks and the rest EFT. I spoke with the supervisor and they informed me that they can see who did it. It's unexceptable. At this point metlife is unprofessional. Everyone is not trained properly. COVID behavior should be over. They need to retrain employees and stop just looking for bodies to fill a seat. You are dealing with people money/benitfits. Very disappointed in Metlife. Also the supervisors should be able to see who submitted the claim. ID numbers should be used to see who is not doing their job properly. I reported it to corporate so we will see if anything changes. Also reporting it to my HR office at work. Corporates need to do better!Review from Naomia W
1 star08/06/2024
I was misled as to what this legal plan covered, as well as the attorneys listed do not even call you back.
MetLife Legal Plans, Inc Response
08/09/2024
Hi there. We're very sorry to hear that you're not satisfied with your Legal Plan. We strive to provide robust communications to our members that help explain what types of matters are covered. Additionally, we hold our attorneys to the highest standards, which they agree to meet when applying to join our network. If you have feedback on the information you received regarding your plan or on our attorney network, we encourage you to call our Client Service Center at 1-800-821-6400. They will be able to provide insight into your legal plan coverage, as well as help address concerns you have with any network attorneys.Review from Emmanuel S
1 star06/27/2024
They should have a 0 star. Horrible. I had to go online to chat with someone about cancelling or closing out my account and then was told to wait 60 DAYS to repeat the process, to close out my account, while still being charged for those two months. Here’s what happened. I made the mistake of getting MetLife legal instead of MetLife dental. My tooth was hurting that bad. Called the same month to cancel and whoever I spoke with over the phone told me it was cancelled. 4 months later I was still being charged. I had to go to my bank to do a stop payment to resolve this issue. Took a couple of hours to get this resolved.MetLife Legal Plans, Inc Response
07/01/2024
We're sorry to hear about your frustrations over this mix up. We truly appreciate your feedback and use comments like yours to improve. If there's anything we can do to resolve your issue, or if you'd like to provide additional information about your experience, you can contact our Customer Service Center at ************ with these details. They will be happy to assist you further, if needed.Review from Victor T
1 star06/04/2024
The plan is really not worth the money you put into it. The lawyers don't want any of the cases and barely return phone calls and then when you have Metlife find a lawyer for you all they can do is say, "find a lawyer out of network and we'll reimburse you". Problem is the reimbursement amounts are laughable. As soon as I can get out of this plan I will drop it like a hot potato.MetLife Legal Plans, Inc Response
06/10/2024
We’re sorry to hear that you're disappointed in your experience as a member of our Legal Plan. Your feedback is incredibly valuable, and we'd like to speak with you further to determine if we can find a resolution to the problems you've faced. If you'd like to provide additional details about your situation, please contact us at *************Review from Michael C
1 star05/04/2024
Metlife Legal Plan is a waste of time and money. Attorney's don't return calls and the ones that answer the phone aren't interested and don't give any legal advice. Customer support is no help also. A ZERO should be offered as a rating.MetLife Legal Plans, Inc Response
06/10/2024
We're very sorry to hear about any issues you've had with your Legal Plan. Our network attorneys are expected to uphold our high standards, including communicating in a timely manner. We'd like to assist you in this matter and try to resolve any issues with using your legal plan. Please give us a call at ************ with details about your experience so we can see how we can help.Review from Jeri C
5 stars03/21/2024
MetLife was a life saver for my children and I after my their father, my ex-husband died unexpectedly and intestate and we had to sell the estate. I hired an attorney through Metlife Legal Prepaid services who handled all the probate, and estate matters. Our life was much easier because of the plan.MetLife Legal Plans, Inc Response
08/16/2024
Thank you for posting this comment. We are glad MetLife Legal Plans could help you during a difficult time.Review from A. W
1 star02/19/2024
I was not provided the necessary services and or knowledge of processes based on my legal needs. I was continually handed around to different persons and sent to voicemails wherein I was never called back. The lawyers they referred did not and or want to participate even though their names were active on the list.MetLife Legal Plans, Inc Response
08/16/2024
We're very sorry to hear about any issues you've had with your Legal Plan. Our network attorneys are expected to uphold our high standards, including communicating in a timely manner. We'd like to assist you in this matter and try to resolve any issues with using your legal plan. Please give us a call at ************ with details about your experience so we can see how we can help.Review from Yan L
5 stars11/21/2023
I have been using MetLife legal plan for 2yrs. The legal plan makes my life easy. The customer service are very helpful to give me ideas. The claim process for out-of-network attorney is simple and efficient. I highly recommend MetLife legal plan to my friends and family.MetLife Legal Plans, Inc Response
08/16/2024
Great to hear! Thank you for submitting this comment.Review from Shelly C
1 star11/18/2023
Waste of money… employers should stop offering this plan as a benefit.Review from Renee P
1 star11/17/2023
Have had pretty good luck with other MetLife services, so I went ahead and signed up. Now wished I'd seen these reviews first. Basically, the same experience. Called the attorneys available. Only one returned my call, only to say that she isn't accepting new clients. Note that I was NOT looking for any deeply discounted legal fees. What I was looking for was help in an out-of-state matter and would have been satisfied to pay the attorney's going rate. I then contacted MetLife Legal customer service to ask for help, As I understood their representative, these MetLife Legal listed attorneys are under no obligations to either (a) do business with you or (b) even return your calls. MetLife Legal does not provide assistance to find an attorney willing to help. Registering my online account plus all the calling and waiting just ate up hours of my time with no results. In my opinion, this was even a greater waste than their monthly fee. SO BASED UPON MY EXPERIENCE, THIS LEGAL SERVICE CANNOT BE RELIED UPON. Right now, I shudder to think what would happen in an emergency situation...for example, like needing a defense attorney on a weekend. I reluctantly plan to cancel my enrollment as soon as eligible.
Customer Review Rating
1.4/5stars
Average of 47 Customer Reviews
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