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          Business Profile

          Music Distribution Companies

          Kiss FM

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            05/06/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On December 23, 2021 I called WMJI Majic 105.7 in regards to a contest that was on air around 8:00 am with Marc N****, I had to answer a few Christmas question, if I got them correct I would win a Trans-Siberian Orchestra signed electric guitar and a paper weight, I WON!! They sent me the paper weight in the mail that I had to pay over $4.00 shipping for, but I never received the guitar to this day. Crystal one of the employees did tell me on December 23rd that if I didn't hear anything or get the guitar by the first of the year to give them a call back. I called them the first week of January spoke with Crystal to let them know I received the paper weight but not the guitar. Crystal told me she would send an email to her manager. As of February I still never received the guitar, so I called them again and Crystal answered I explained I still haven't received the guitar. Crystal told me she would send another email to her manager. March came with no guitar, so I called again and Crystal answered. I was told that she had seen the guitar in his office. I told Crystal that I would be more then happy to come and pick it up myself if it was a shipping issue, she said she would email her manager again. To date I have not received the guitar. I have filed a complaint with the FCC hoping they could help but they told me they could not that they only cover guidelines of contests and I would have to try another avenue to help me get my prize. They shouldn't offer a prize if they cant provide/come through.

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          BBB Rating & Accreditation

          B-

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          Contact Information

          668 Euclid Avenue

          Cleveland, OH 44114

          Visit Website
          (216) 578-9650

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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