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Business Profile

Used Car Dealers

North Coast Auto Direct LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

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4 Customer Reviews

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  • Review from Janet H

    1 star

    07/27/2023

    Too bad there’s not an option for a zero rating. They lied to us and They were not professional, then they were arguing with each other in front of us. It’s too late now we bought the car. I hope that it holds up.
  • Review from Tyeadre W

    1 star

    06/23/2022

    DO NOT GO HERE FOR ANY REASON. THEY SELL NOTHING BUT OVERPRICED LEMONS. I RECENTLY PURCHASED A 2009 SATURN OUTLOOK MAY 5TH 2022. I PUT 4300 DOLLARS DOWN I ALSO USED MY 2010 FORD AS TRADE IN VALUE. THEY FINANCED ME AS WELL AS CHARGED ME A SERVICE CONTRACT FEE OF 250.00 AS WELL AS A WARRANTY PURCHASE TO EVEN LEAVE THE LOT WITH THE VEHICLE. I HADNT HAD THE TEUCK A WEEK AND IT IS COMPLETELY BROKEN DOWN. TRANSMISSION MODULE IS A THOUSAND DOLLAR REPAIR ALONG WITH THE UNCERTIFIED MECHANIC WHO PUT NEW BRAKES ON DILAPIDATED ROTORS 350 DOLLAR JOB O2 SENSOR NEEDS TO BE REPLACED AS WELL. I HAVE A 400 DOLLAR CAR NOTE WITH THEM AMD I AM ON FIXED INCOME AS WELL AS DISPLACED. THE VEHICLE WAS GOING TO BE USED FOR LOOKING FOR HOUSING. I HAVE AN AUTISTIC SON AMD WOULD ALSO BE USING THE VEHICLE TO TALE HIM TO HIS ABA THERAPIES AND I CANNOT DO ANY OF THESE THINGS NOW. I CALLED AND ASKED TO TRADE ME OUT FOR EQUAL VALUE VEHICLE AND I WAS IGNORED AND FORWARDED MY CALLS TO THE FINANCE MANAGER EDDIE WHO IS THE FRONT MAN OF THIS OPERATION. I STILL HAVE 4,000 DOLLARS TO PAY ON THE OUTLOOK WHEN THE TOTAL CAR VALUE IS ONLY 3,025 DOLLARS. THEY HAVE ME PAYING OVER THE PRICE FOR THIS LEMON. I CAN'T DO A VOLUNTARY REPO BECAUSE IT WOULD DAMAGE MY CREDIT TREMENDOUSLY AND IM ALREADY HOMELESS. PLESE HELP. I JUST WANT MY MONEY BACK OR A BETTER VEHICLE FROM THEM SO I CAN GET MY KIDS OUT OF THE STREET. THEY DO THIS TO A LOT OF PEOPLE I SEE. EDDIE TOLD ME THE GUYBWHONOWNS THIS LOT IS DOING ILLEGAL BUSINESS WITH THE CAR LOT AND HAS A LICENSE TO SELL HOUSES AS WELL.
  • Review from Delicia A

    4 stars

    04/07/2022

    I purchased my vehicle 10/3/21, drove the car off the lot and later that day the car was jerking on the freeway. I called the dealership and was told they were going to call me back to set up an appointment so that they can see what the problem was. They called me a month later asking for the car note money and I asked them again about getting my car looked at. He told me to come to the place so he can test drive it, which he did only to tell me he will call me to schedule an appointment once again. Through these months I put 3,000 dollars into the truck and the problem still wasn't solved. I have been calling constantly, but always tells me that their schedules were busy. Once my engine light was off from me having to get my catalytic converter replaced (which I thought was the problem with the jerking) I was told my transmission is going out. I explained that to the dealer and he told me to come there, and we can talk about switching cars. But once I got there, I asked him to test drive the car for himself and he witnessed the jerk. I was told that the only way I can switch cars with no money down, was if I was to finance another vehicle and start all over. I have to pay a car note until my transmission goes completely out. This is not fair and not right! Be careful because once you sign their papers, you are going to be putting a lot of money into their overpriced cars!
  • Review from John P

    5 stars

    03/05/2022

    The other reviews here sound like their rare horror stories. My experience here was very good. I had a recent repo and money was tight but they got me covered and worked with me. Got me in something I was happy with and a price I was happy with. Sales people are really nice and ready to get you what you want.

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