Reviews

Same unfortunate situation. My experience with Integrated Restoration is the complete opposite. From the beginning, Mike and Domenic were prompt in outlining what they were planning on doing to have my place back to normal. Mike is extremely knowledgeable and efficiently drew up the necessary paperwork for the insurance company. As individuals, you couldn’t ask for nicer people to work with. Doesn’t take long before you realize the communication, great as it was with Domenic, was salesmanship. The promises made, quality of workmanship and bold face lies left a lot to be desired. What one is not told is this is a “start up” operation interested only in their bottom line and making a quick buck. A few examples of incompleted work and poor workmanship are: drywall and baseboards, poor painting, damaged upholstered furniture, scratched and chipped wooden furniture, etc. Once the insurance company met with Mike, Mike might have been back once. Domenic was the “project manager” who totally lacks the experience of Mike. The problem, from my perspective, is the subcontractors they hire. They had no respect for the property nor myself. They tore things apart and shoved them in closets. Made a total mess of the two rooms that were affected by water damage. Things came up missing, but Domenic didn’t know how it happened. Still working on getting my place back to where it was since January 18. So much more could be added. Big mistake - paying them for what wasn’t done and what was missing. Would like to have seen a young company succeed, but with the exception of Mike, I would not recommend Integrated to anyone. We have built two homes and lived in five others. Have had many contractors in and out doing work and never encountered such inferior workmanship.

Ms. ******. We appreciate your candid review and feedback. We are a little surprised to hear about this given the other reviews we've received on ****** *** **** Matt is one of our best subcontractors that has helped on many different projects which we've received glowing reviews on. Customer satisfaction is our top priority, and we've tried to make sure the customer is happy when everything is said and done. If you think there are things that need to be fixed to your satisfaction, please give us a call. 2*********** so we can do our best to rectify the situation.

Thank you for your response. First and foremost, my comments are strictly about workmanship not an attack on people. I also don’t want to do a back and forth. If Matt was so good, why wasn’t tarp or painter’s cloths put on everything instead of cheap dollar sheets of plastic? If he had, there wouldn’t be paint on my furniture. The frame around the entrance door was not done and everyone going in and out has commented. Had to ask him to put a second coat on kitchen wall (called for in insurance estimate). One wall in kitchen never got second coat and it is obvious. Drywall not done properly in closet and the ceiling in kitchen. Why were things removed from premises, i.e., kickplate that matched cupboards, sheers on patio door mysteriously disappeared, damaged furniture. One of your competitors did work in another unit without issue. The saga goes on and on.

I recently found myself in the unfortunate situation of dealing with water damage at my property. After reporting the issue, Integrated Restoration promptly responded and provided mitigation services the very next morning. From the moment they arrived, it was evident that I was dealing with a team of highly professional individuals who were dedicated to their craft. The crew from Integrated Restoration exhibited unparalleled professionalism, politeness, and courtesy throughout the entire process. I had the pleasure of working closely with Dominic, who exemplified expertise and efficiency in his role. It's worth noting that every member of the team displayed the same level of dedication and proficiency, making it clear that excellence is a standard for this company. One aspect of their service that stood out to me was their thoroughness. They meticulously assessed the damage, removed all wet drywall, and continuously monitored moisture levels to ensure the property was completely dry. Their utilization of professional-grade equipment and systematic approach instilled confidence in their ability to restore my property to its pre-damaged state. Communication is key in situations like these, and Integrated Restoration excelled in this aspect as well. Dominic provided regular updates via phone and text, which proved to be invaluable in alleviating the stress associated with the unexpected water damage. Thanks to their proactive communication and transparent approach, I felt reassured and well-informed throughout the process. As the days progressed, I witnessed the transformation of what initially seemed like an overwhelming mess into a manageable situation, all thanks to the expertise of Integrated Restoration. Their collaborative teamwork and extensive knowledge of their craft were evident every step of the way, further solidifying my trust in their capabilities. Furthermore, their seamless coordination with my insurance provider, Progressive, was a plus!

Thank you so much for the kind words! I'm glad our team was able to assist you in a time of need. We take pride in our work and I'm glad Domenic was so helpful walking you through the process and coordinating everything with your insurance company!