Reviews

I ordered a reclining sofa on January 3rd, 2025. The estimated delivery when I paid was January 16th. I checked my email after getting the order confirmation and it had changed to estimated delivery January 23rd. No problem, I understand delays are going to happen. Fast forward to a week before, I get a phone call from a representative from the **********, ******* store telling me my delivery will be delivered on February 6th. So I said okay thats fine. Fast forward again to February 4th, two days before estimated delivery, I called to ask if the delivery would actually be coming and they confirmed. They gave me a time between 9 AM and 12 PM. They sent me a text to confirm delivery, so I hit confirm. The next day (February 5th) I get a voicemail from a representative named **** stating the delivery has been delayed once again, this time estimated delivery is February 13th. I called them back and asked them if they even had the couch. She said let me check inventory, took her a second and she then informed me that they dont even have the couch in inventory and looks like they wont be getting the couch again because it was a close-out deal. So they were going to keep my money, keep delaying my order and never tell me that my couch will never arrive. I have been a loyal customer to them for years. *** bought several couches, several dressers and bed frames from them. Im never shopping here again. I had to call corporate to get my money back. They still have not refunded my money back.

Hello, we're sorry to hear that your item is delayed and would like to help. Please send us an email at ********************************************************************************* so that we can address your concerns. Best regards

We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us at *********************************** and provide your name and phone number for that order? Thank you for your cooperation

I purchase a sectional o January 2023.since they deliver one month later, the right recliner have problem from day one.they sent a technician the name *****, he came and tell me that a piece on the recliner was broken. He ordered a new one that take a month to deliver. He came two more times for the same problem,and couldn't fixed the problem, then I call value city furniture, and they tell me that they can't do nothing because I expired a three claim of the warranty.and the last one ,and this sound like a joke. I spent around ***** in furniture and the Last time they tell me,that as a courtesy they will send a technician back to check the recliner. What courtesy? the warranty said five years.not three claim.

We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us *********************************************************************************** and provide your name and phone number for that order? Thank you for your cooperation. Best regards

I purchased two couches from this store both the same . One of the couches has loose material. Under the extended warranty they cover pet stains and accidental tears but they dont cover pet rips or loose material that isnt ripped . No where in the booklets says this I paid ****** for a warranty that they refuse to cover. Beware of scams from this stores product and warranty .

Hi, we apologize for any inconvenience you may have experienced and would like to investigate this matter further. To assist us in this process, please send an email to ********************************************************************************* and include the name and phone number associated with your account. We will do our best to assist you in resolving any issues you may be facing. Thank you for your understanding and patience. Best regards

Value City ******** General Manager approves and condone their salesperson lying to potential buyers about the quality of their furniture.

We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us *********************************************************************************** and provide your name and phone number for that order? Thank you for your cooperation. Best regards

I recently had a terrible experience with Value City Furniture and will never be shopping here again. I ordered a couch online, and while the store initially told me Id qualify for a $200 promo after spending $1,000, they later claimed my purchase was excluded from top deals. ***** moved forward with the purchase anyway.The couch was scheduled for delivery on 1/29. On 1/28, I emailed to request rescheduling for the next date, but since it was after business hours, I didnt receive a response. Understandablebut there should be a way to contact someone for deliveries, when they are scheduled for the next day.On the morning of the delivery, I had no way to reach anyone for. I had already paid $180 for their 5-star delivery service. When the delivery driver arrived, I asked if rescheduling would be possible, & he assured me that it was no problem & that the delivery could easily be moved to Friday. Based on that, I called the store to confirm, only for them to tell me the soonest available date was Tuesdayand that Id have to pay another $100.Why should I pay an extra $100 when their own delivery driver told me it was no issue? Their response? Hes just a delivery driver. Well, how am I, the customer, supposed to know that? If their staff is giving incorrect information, thats on them, not me. I then asked them to just send the driver back so I could store the couch in my garage without unboxing. They refused, saying it was too late. At the end of the call, I asked if I could just cancel the order, and they said Yep and processed the cancellation with no hesitationlosing a $2,000+ sale over a $100 fee I escalated the issue to corporate, expecting some level of customer service, but they wouldnt do anything either.They had countless ways to make this situation right but chose not to. They could have waived the $100, adjusted the couch price to offset the fee, or found any other reasonable solution. Instead, they showed no care for loyal customers.

Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ********************************************************************************** Thank you.

Purchased the week of 11/11/24. Delivery date for 12/3/24. I was notified the couch was delayed 1/16/25. It was then pushed up to 1/7/25. It was then pushed back again to 1/16/25, then again to 1/22/25. Confirmation text stating three items were being delivered. Arrive late in 1/22/25 to only have two deliveries. Delivery team said they forgot to load the third piece. Spoke with the manager ***** at the store where I purchased (cuyahoga falls) who stated to 1/22/25 there were approx 14 at the Columbus store and he felt confident they would be able to deliver the corner piece that week. Confirmed he would call me back that night. He didnt. I called the next day to report that there was a tear in the bottom of the couch, he wasnt in that day. They left how message to call, he didnt. Got confirmation from the canton store that the corner piece would be delivered 1/30/25 between ********p. Receive a call 1/29/25 that no its delayed again until 2/13/25. Call to complain again, they move up to 2/7/25 and offer 15%off. Reported the tear in the couch, they told me to call the other store. As I read these other reviews I cant help but think of the poor customer service staff probably get screamed at all day because of this. Poor poor poor systems I will never order from this company again and plan to share with all of my friends and family.

Hi, we apologize for any inconvenience you may have experienced and would like to investigate this matter further. To assist us in this process, please send an email to ********************************************************************************* and include the name and phone number associated with your account. We will do our best to assist you in resolving any issues you may be facing. Thank you for your understanding and patience. Best regards

I had purchased a glass dinette table with 6 chairs in 2023 from Value city. I also was purchased the warranty plan for $400. So long story short I was denied because I made a claim on my table which the glass had a long line on it, also underneath the chair the sprang detached from the bottom. I was told my claim was denied because I had multiple issues.

Thank you for sharing your feedback with us. We apologize that your experience with us was not positive, and we will ensure to communicate your feedback to our team.

Order was over a month late and them came damaged. They put you on hold even when no one is available to answer phones. After days of trying to contact customer service I was told they have to come to your house -schedule a day off work - to have them look at a damaged item that was just ordered and still in the box, before they would approve an even exchange (if they cant fix it. I ordered a new piece of furniture and expected a new not repaired piece. They would not even take accept pictures to verify the damage. Very poor customer service! Would not recommend **********************!

Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at *********************************************************************************

Item ordered. Says in stock. Set up delivery date. Come to pick it up. Now its no longer available. No call to inform us of this. Rented a truck. Now we have no furniture cause we got rid of the old. And pay for truck rental. Says we can get another selection with free delivery but not. Confident of availability of any items not on site.

Thank you for informing us about your situation. We will continue to support you in your efforts to find a solution. If you still need assistance, please reach out to us. Our email address is **********************************************************************************

I agree with most people that the sales people are great then after that all lies and frustration. I purchased two recliners in November and told would be delivered on 12/27 fine I can wait. That got pushed to 1/3 and only one got delivered cause the other one showed up at the warehouse damaged. Told they would redeiliver on the 17th. That didnt happen as I was told did not make it on the truck. I went to the store and they said it was confirmed to be delivered on the 23rd. No call so I called and spoke with manager who said it would be March 3rd. I asked where my recliner actually was if they had given me all the dates of deliveries that keep getting pushed out do you have the recliner or not? He could only suggest me come in and pick something else out. I am canceling my order and go somewhere else. This is totally unexceptable! I have gotten rid of our other furniture and have been sitting in a gravity chair since December and they tell me my recliner is not coming now till March!!!! This place his horrible!

Hi! Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at **********************************************************************************