Complaints

• Initial Complaint

  03/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  We gave Marc R**** $5850.00 with United Power Company to order a Generac generator on 4/30/2021. He was to order generator and hold in his warehouse until our condo was complete. I notified Marc R**** on 01/19/2022 that he could come anytime to install. After repeated cancellations from Marc he finally admitted he used our generator on another job but he assured me that another one was ordered for me. This company has 7 complaints (not including mine) for the same issue. This is clearly a business that is committing consumer fraud and he needs to be dealt with.

  Business response

  04/22/2022

  4.22.2022 Marc R**** notified BBB via phone call that he working with consumer to resolve matter.

  Customer response

  04/29/2022

  Marc R**** keeps saying he is going to resolve this but to date I do not accept his response. He continues to make promises he cannot keep.

  
  

  Below is all my detail concerning this compliant

  January 19, 2022

  I sent Marc a text 

  We closed on our house today, let me know when you are ready to install generator. Anyway next week let me know.

   

  January 19, 2022

  His reply

  Congrats! Call you tomorrow.

   

  January 21, 2022

  I sent Marc a text

  Sent him a picture of concrete slab where generator is suppose to set.

   

  January 21, 2022

  His reply

  That looks awesome!

   

  January 24, 2022

  I got a text from Marc

  Getting scheduled!

   

  1-28-2022

  I got a text from Marc

  Will be by next week to hookup I will call you on Monday morning to figure out what your schedule is like

   

  1-29-2022

  I replied to his text dated 1-28-2022

  Great, call me *** is ready to move forward with generator.

   

  2-7-2022

  I got a text from Marc

  Through that long weekend of snow generator will be over there and hooked up this week, I will let you know what time.

   

  2-14-2022

  I sent text to Marc

  Are you coming to install this week?

   

   

  2-14-2022

  His reply

  Yes…

   

  2-23-2022

  Generator was scheduled to be installed today but cancelled and rescheduled for 2-25-2022

   

  2-25-2022

  I got a text from Marc

  We got changed again until Tuesday March 1st at 9am.  I am sorry for this and have a $250 factory rebate that  will give you for the delay!

  See you Tuesday

   

  2-25-2022

  I sent a text at 9:40am

  I was hoping to get this done today but I understand business schedules have to be flexible sometimes. I will look forward to seeing you on 

  Tuesday March 1stat 9am.  I think its going to be muddy to drive your truck to the back of the house, its pretty wet over here.

   

  3-1-2022 he never showed up

   

  3-2-2022

  I got a text from Marc

  Confirming time now and will let you know,

   

  3-2-2022

  I replied at 1:49pm

  Did you confirm yet?

   

  3-3-2022

  I got a text

  Sorry for not getting back to you until now hectic 2 days so I sent you an email I will talk to you in the morning.

  His email said will be in touch in morning.

   

  3-5-2022

  I sent Marc an email

  Marc,

  I am beginning to think you don’t even have our generator that we already paid for. I checks your company out on the BBB of Columbus and was very disppointed

  With what I read. All the complaints on there are the same complaints I have.  Repeated delays, excuses and cancellations. I hope we get this resolved right away so I do not

  Need to take further action. Please call me.

   

  3-10-2022

  Marc was to install generator today but instead he comes over and tells us our he used our generator on another job but he was going to make it right. He said he ordered another generator and it would be installed next week. He provided with a new invoice dated 3-10-2022. New invoice shows a zero balance.

  He also told us that he would provide us with a tracking number to show that he ordered generator.

   

  3-14-2022

  I got a text @ 8:17am

  ***** will update you today! Marc

   

  3-14-2022

  I replied to Marc @ 4:30pm

  Any updates?

   

  3-14-2022

  Will call you tomorrow at 11am

   

  3-15-2022

  He never responded by 11am so I sent him a text

  Marc

  We’re not doing this again are we!

   

  3-15-2022

  He replied @ 2:52pm

  Waiting on ship date, will know something today. Marc

   

  3-16-2022

  I replied to Marc @ 6:50pm

  Do you have a tracking number yet?

   

  3-16-2022

  Sent you an email. Will have ETA tomorrow. Marc

   

  3-17-2022

  He replied @ 6:36pm

  Not yet. Will update tomorrow. Marc

   

  3-18-2022

  Marc called and said he would have a tracking number on Tuesday and he would call me.

   

  3-16-2022

  * ********* ******** ******* *** ***** * ********* ******* ****** ***** ******* ********* ******** **** *** ******** ** ****** *******

  ****** ********* *** *** *********** *** *** ************* * *** ********** ** ** **********

   

  3-22-2022 5:27pm

  Text I sent to Marc

  Thought I was going to here from you today with and update/tracking information?

   

  3-22-2022

  He replied 

  No information yet, I will call back tomorrow before 12 noon with an update. Marc

   

   

  3-23-2022 

  Text from Marc @ 1:11pm

  Will know times today….still waiting

   

  3-24-2022

  Text I received @ 6:25pm

  Shipping tomorrow and will call me to set up a time. Marc

   

  3-24-2-22

  I replied @ 8:01pm

  Sounds good

   

  3-25-2022

  I sent text @ 12:28PM

  Is the shipping information confirmed? If so I’d like the tracking number.

   

  3-26-2022

  I received text @ 11:54am

  I will know today and will update.. Would like to have done this week!

   

  3-26-2022

  I replied

  I would like it done this week too but has it been shipped yet? Please update me today!

   

  3-31-2022

  Sent email to Marc

  Marc,

  *** and I believed we were participating in a legal and valid business transaction with United Power Company when we gave you $5850.00.  You have given me nothing but false promises as well as cheat us out of our money.

   

  I requested detail from the Attorney General Office and after reading all of the cases I believe it is a common practice for you to take payment for goods/services and to long periods of time/if ever before delivering / installing.

   

  This email is to let you know I am moving forward with actions against you for consumer fraud.  Your deceptive business practice has caused us to suffer financial loss.  I will be filing with the BBB and Attorney General and hiring a attorney.

   

  3-31-2022

  Text from Marc @6:17pm

  *****, I read your compliant that was emailed to me. I delivered you a transfer switch ($980) and came to your house multiple times to consult on the installation.  The timeline for your home took almost a year. I came to your house most recently to explain exactly what happened to you and *** as I thought we all came to an agreement.  I apologize and will resolve this.

   

   

  4-1-2022

  Got a text from Marc

  ***** I sent ****** an email and also forwarded it to you.  Also just got an auto response from her email that she is out of office until Monday April 5th. I will update you and have this done.

  Here is what his email said

  I met ***** and *** around 2 years ago and serviced the generator at their previous home.  They contacted me sometime after to let me know they were building a new home and want me to advise on the generator project.  I went out multiple times to meet with the builders and contractors.  Because of covid and multiple delays on product the home was not ready for move in for 8 months.  During that time, I made several trips to the site to consult on the generator layout with contractors.  Around November I delivered the 200-amp Generac Transfer Switch($980.00) and consulted with the contractor on the installation and layout.  As time went by, we were on hold because of the house not being completed.  Around January 19^th ***** informed me that they closed on the home and would be moving in.  I made a trip to her home around 3 weeks ago and tested the transfer switch to make sure everything was correct. I then came back and sat down with her and her husband to inform them that the generator was now out of stock and that we would be on a short delay before completion.  We all agreed on this as I sincerely apologized to both of them.   They are both great people and I clearly understand the issue.   I have grown to know the **** family as I coached their grandson in baseball.  I sent ***** an email and text message addressing this yesterday.  Per your request I will have this completely resolved on or before April 20th.  I respect the **** family and will have this done! 

  
  

  
  

  4-1-2022

  I replied to his response via email to ****** and Marc

  Let me start at the beginning. In April 2021 Marc came to our house and stated there was a 3 month plus wait for equipment.  He suggested we buy it now and when it arrived he would hold in his warehouse so we would have equipment when ready to install.  He promised us it would go untouched until needed for our job. This was not the case.  After numerous excuses he came to us and told us he let our equipment (that was already paid for) go to someone else.  It was not out of stock as he stated in his email to you.  Most of the rest of his email I agree with. We agreed on the first couple of delays to get new equipment because we didn’t really have a choice.  He also provided us with a new invoice that stated we owed him no more money for the install because of all the delays.  Right now we are waiting for the 4-20-2022 deadline which will be the last. He has not provided us with a tracking number (as promised) or proof that this equipment has actually been ordered.

   

  4-18-2022

  I sent email to ****** and Marc

  I have not heard from Marc to resolve this compliant. He said he would have it completely resolved by 4-20-2022 which is in 2 days. He has another complaint against him since I filed mine. I want to move forward with this matter. I have talked to Columbus POLICE and was told I could press charges against him by going to talk to prosecutor. Could you please call me so I can discuss with you.

   

  4-21-2022

  Email to Marc from ****** cc: me

  Marc,

  Please provide an update on the status of the work for ***** **** (copied on this email). You stated that the work will be done on or before April 20th, which was yesterday.

   

  
  

  4-21-2022

  I sent an email to ****** with Attorney General and copied Marc

  ******,

  I received 4 phone calls from Marc yesterday - all promising me my generator by the end of the day. He missed his deadline. Marc did call this morning and said he was waiting on confirmation of delivery, I gave him till end of day to delivery on his promise.

  
  

  ***** ** **** **** ****** **** ******** ******* ***** ****** ******* ** ****** ** *** ****** ** *** **** *** ***** **** ******* ** **** ******* *** ****** ***** **** *** **** **** ** **** ** ** ****** ***** ***** ***** *** ********** ***** ****

  ******

  
  

  I sent email to ****** and Marc 4-21-2022

  ******,

  * ***** ***** **** **** **** ***** **** * ******** ******** **** ** *****  **** ***** **** ** ****** * **** ** ** *** *** *** ******* **** ***  ******* **** ********* **** **** **** ******* *****

  
  

  Our next step is to file theft charges against Marc which will happen next week.

  I am taking copies of all the Attorney General complaints, along with emails I received from the individuals who filed the complaints, a copy of a judgement from Delaware county from 11/2021 and documentation regarding my compliant.

  
  

  I will keep you informed of any changes in my situation.

  
  

  
  

  ***** ****

  
  

  4-22-2022

  Received a response from ****** 

  ****** spoke with Marc and he has assured me he will be getting the generator installed most likely later today or the latest early next week.

  
  

  4-22-2022

  Marc replied

  ******, 

  I sent ***** a text as we are scheduled for completion on Wed 4-27-2022 at 1pm. I will send you an email when complete.

  
  

  Another deadline missed

  
  

  4-27-2022 5:18pm

  I sent email to ****** and copied Marc

  ******,

  I am done listening to Marc R****s lies. He was a no show today. I called and texted him with no response.

  
  

  4-27-2022

  Marc’s response

  Still working..battery and gas guy should be there. I texted AT 5:10 and Steve was by around 1pm and saw ***. Will be done. Marc

  
  

  4-27-2022

  My response to Marc’s email

  Why would the gas guy be here there is no generator yet. You keep saying it will be done but its just more lies.

  
  

  4-28-2022

  Email sent to Marc from ****** (and I was copied)

  Marc,

  I really can’t understand the never-ending delays in getting this work done for the **** family.  They have been very patient and I am hoping for an update from you today saying the work is complete.

  
  

  4-29-2022

  Marc came to our house at 9:30am, he had his plumber meet him here. NO Generator in his truck. After looking at the job Marc discovered he needed a couple of supplies that he didn’t have.  Their wasn’t enough wire coming out of the junction box. He left at 2pm to gather up suppliers.  My husband called him after he left and asked him if he really had our generator.  He said he make a couple calls and get back with us in 1 hr.

  At 4:15pm he called back and said as soon as Steve called him back he would let me know a time. He said Steve had all the supplies but assured me it would be done today. Marc R**** never called back.

  
  

  Another missed deadline

  
  

  
  

  
  
  Regards,
  
  ***** ****

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