Reviews

I have bought several large items from them over the years and been very happy with the price, product, quality, and after sales service.The one thing you have to be very careful about is that many items are not returnable. They will make things right if the item is detect defective, but you may not be able to return it if you decide, you just dont want it or you didnt read the product description carefully enough. Its not like shopping at *******I have found their customer service people to be very knowledgeable so you can ask lots of questions before you do order, but understand the terms when you place the order.

The majority of the products we sell can be returned within the first 30 days of receipt as long as the product in in new condition. The exceptions for returning a product is if the product was custom built or if non returnable due to hygienic reasons. We do have the return policy for each item we sell posted on the product pages for our customers to review before making their purchase as well as a link to our return policy at time of checkout if customer is making an online purchase.

I regret buying a ew36 from them The seat went bad and they wanted over 500 dollars to replace + 150 dollars to install Incredible awful service!!! Do not buy from Spinlife.

Dear ******************,We are sorry to hear that you are having an issue with the seat on the EWheels that you purchased in 2019. Unfortunately your warranty with the manufacturer on this product has expired therefore there would be a charge for a new seat assembly. If you are in need of a service technician to come to your home to install there would be a charge for that service. Please let us know if we can assist you.Sincerely,SpinLife ****************

BUYER BEWARE! SpinLife and ****** ************ do not stand behind their products! I ordered a LiteRider Envy power chair, which was delivered May 9 with a base from one model and a seat and battery from another - a quality problem from the factory. It could not be assembled, confirmed by a service technician sent by SpinLife. Neither SpinLife nor ****** ************ would remove the defective parts from my small apartment or send me an assembled chair. Their quality mess became my responsibility. I had to have friends box up the parts and take it the front desk of my building for ****** ************ carrier to pick up. They actually said they would waive the return fee! I did not return the chair because I changed my mind or didn't like the color! It could not be assembled. It was not my fault. It will be another 3-4 weeks after the parts are returned to PA until I get the refund to use for a chair from another manufacturer and broker. Not from ****** ************ or SpinLife. I live in Assisted Living and am the primary caregiver for my precious husband who is Hospice care at home. The chair would have been so helpful. The time, energy, stress, and disappointment have cost me so much. There are old, disabled people standing in line to buy their products. Don’t be one of them. They don’t care about individual customers. It would have been so easy for them to make this right. ******* **** ** ******** **** *** **** ********** ** *****

Dear Marylyn,
We are sorry for your experience and for the frustration's this has caused you. SpinLife will be issuing you a full refund of your purchase price. Customer satisfaction is very important to us and we will review what happened and make the necessary improvements.  You are a valued customer and we hope that we can assist you in the future.
Sincerely,
SpinLife Customer Service

I am very pleased with Spinlife. I ordered a lift chair. Through no fault of Spinlife, the chair arrived with significant damage, which occurred during shipping. Customer service was friendly, helpful, and efficient. They went above and beyond to replace the product, adding white glove delivery service to assure the best experience. They kept me informed throughout the process. They were professional and I love my new lift chair.

Dear Cassondra, Thank you for taking the time to let us know how pleased you were with the service that was provided to you. We apologize for your delivery experience. We at SpinLife take pride in knowing that we are helping to make a difference in people’s lives by the products we sell and the service that we provide. We appreciate your five-star review and love that you love your new lift chair! Sincerely, SpinLife Customer Service

i ordered a "feather scooter" from Spinlife, the email said i would be notified when delivery would be, i just happen to be home when it was delivered to my front porch, i did get the driver to move it to my garage, I am an amputee. when i ordered it, i was given the impression "white glove" delivery was included, it was not. when the unit was assembled, i sat in it and when i went to get out, it tipped over causing me to fall. after observing the two front wheels where extremely close together, offering no stability. i sent a email, requesting that my desire to return it because of possibly injuring myself, i was given the choice to return it, at a 20% restocking fee plus paying shipping and handling. i did send it, *****, at a cost of $598.36 and i assume when the unit is received, the 20% restocking fee will be approximately $380.00, i feel this is unjust because the unit could cause bodily harm....i believe a full refund is warranted as this could cause death

Dear *****, We consider you to be a valued customer and we appreciate your business. The scooter you purchased from our website and is one of our most popular and highest reviewed scooters. We are sorry to hear that your purchase did not meet your mobility needs. During the checkout process you accepted the terms of our return policy, which is one of the best in our industry. If you are interested please contact us to speak to a product expert who would be happy to assist you with finding a scooter that would accommodate your mobility concerns. Sincerely, SpinLife Customer Service

After almost an hour on the phone with a Spinlife Representative who convinced me it would not be too small for me I ordered a buzz around scooter. They waived their white glove delivery fee making me think they were doing me a favor. Instead It was delivered put together and no box was left for me. I inquired about needing to return it prior to ordering it and I was assured it would be a hassle free return and the only charge would be a 20% restocking fee. I needed to return it and when requesting the return I was sent a return authorization right away in addition to telling me there would be a $249 fee to pick it back up and $349 to ship it and a 20% restocking fee which would be $310. So for an electric scooter that cost me $1550 they want $908 to return it to them. I had to pick a star rating and the only reason I didn't give it a zero is because it wasn't an option. I am writing this on behalf of my 85 year old handicapped father

Dear Michelle, We consider you to be a valued customer and we appreciate your business. We are sorry to hear that your purchase was not a good fit for your father. A return authorization was issued and as a courtesy we have offered to waive a portion of the return expense. It is our hope that we can assist you in the future with your mobility needs. Sincerely, SpinLife Customer Service

I spent $3000 for a lift chair. It is supposed to be under warranty. 2 years, with minimum usage, later, it stops working. They want to charge $250 for a service call to see what’s wrong. My electrician gets $85 for a service call. My plumber gets $75. My air conditioner service guy gets $75. $250? Outrageous! For a $3000 chair, they should stand by their product! Run from this company!

Dear Mr. Cronk, We are sorry to hear that you are experiencing issues with your Golden Technologies lift chair. You did purchase a 1 Year In-home Service contact which expired back in December of 2022. Our normal cost for any repair services not covered by a service contract is $250.00. You are under no obligation to use our service and you can seek outside repair companies. Golden Technologies will stand behind any warranty parts and SpinLife can facilitate ordering parts for you if needed. Please reach out to us if you would like us to assist you. Sincerely, SpinLife Customer Service

They sold me a scooter that did not work from the start. After 14 service calls, I was send a "new one with the same problems. This scooter can not be fully charged. Spinlife has refused to help me. They quoted 20 mile range, it is more like 5 miles. It dies without warning, very dangerous. The release to push it is in the back, you have to rush to the front to stir it. It ran over my feet twice. this is a very heavy scooter with 2 batteries. This scooter died in August while I still had a warranty, that they told me would be good for another year. Spinlife no longer sells this model from ***** ********* but they are selling it on another site claiming 24 mile range. The site is ************************************************. These people are targeting disabled seniors like me and no one wants to help. Hope you can get the word out.

Dear Ms. Fesperman, We are sorry to hear that you are experiencing an issue with the warranty replacement scooter. Your SpinLife 2 year in-home service contract expired in May of 2023 as the expiration date reverts back to your original delivery date of May of 2021. Please contact our service department if you would like us to assist you with service which starts at $249.00. Since you no longer have a service contract you would be responsible for that cost. We will be making another attempt to reach you by phone to discuss this with you. Sincerely, SpinLife Customer Service

I bought a new scooter from Spin Life in June of 2023, first off they sent me one built in May of 2022,ok I thought that is kind of funny. I went to charge the batteries all the way up and they wouldn't charge all the way. I called twice about them and they said keep charging them every week and they will be ok which I did. Finally it was time to use it and within 50 feet of moving it the batteries were down to the yellow on the gauge. To make a long story short I call the technician and they had pride send me some batteries and when I went to replace them I noticed the ones in the scooter were made in Feb, 2022. that happened 3 times and the batteries they send me are always from May of 2022 and the six batteries they sent me didn't solve the problem. They sent me a charger and that didn't solve the problem. So here it is the first of November and I can't use my scooter and Spin Life wants to charge me $250.00 for a technician to come to my house. Pride said they would send a technician to put some more batteries in but they are still old batteries they are going to bring. I am at my wits end and want the scooter fixed because it is new. I think they never should have sold a scooter over a year old as new without going over it first to make sure it worked properly let alone not even giving me new batteries in it. All I want is a Scooter that works, I already had to cancel a few trips where I would need a scooter because of my disability.

Dear Mr. Falkenberg, We are sorry to hear that the replacement batteries and charger we sent did not resolve the issue that you are experiencing with your Pride scooter. We understand that Pride is has sent their technician out to evaluate and repair. We will follow up with Pride to ensure this has been resolved to your satisfaction. You are a valued customer and we apricate your business. Sincerely, SpinLife Customer Service

I bought a defective Pride Victory LX, returned it for another defective Victory LX. Took me 8 or 9 months of calling and still don't get a full refund. They didn't even try to fix Electrical despite my $99 service agreement. They refused to replace it! I was a loyal customer who came back to a $59 mirror, a $144 cover, and an indoors only scooter tgey refhsed to reosjr or replace it. Finally after 9 minths Oride agrees to a return "if I box it up." I'm in a mobility scooter, injured and 71, and alone. I paid for glove delivery and have to hire someone to get a box and box it? which I'm not reimbursed for if I buy another scooter. No credit for glove delivery on my next purchase,I loose $200 for glove and pay ot again. Tge mirror is for this scooter. This is how a loyal customer is treated who trusted and came back!!?

Dear Ms. Verducci, We are sorry to hear of the issues you experienced with your Pride scooters. We do not have any local field service technicians in your area therefore we could not offer a repair but we did work with our vendor partner on two occasions to replace the scooters for you. When the second scooter had issues we had that one returned as well and have issued you a full refund of your purchase price of the scooter. There was a charge for the upgraded delivery option of White Glove Delivery that you requested with the purchase of your newest scooter. We could not waive this fee as it is for a purchase of an entirely new scooter. You are a valued customer of SpinLife and it our hope that you will consider us for any of your future mobility needs. Sincerely, SpinLife Customer Service