Complaints

• Initial Complaint

  01/13/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  When you bid, they have 3 different catagories, new, good used, and the last is missing parts. I've never bid on this site before. I paid $221.65 on my credit card. There was a picture of the chair on the website. It showed the whole chair. It said heat massage/brand new.  

  When I arrived at their facility, teh chair was in one box. I opened the box, and pulled out the base of the chair. I looked in the box and saw other parts.  I was at the end of teh line, but the line was moving quickly. 

  When I got home and opened the box, it was only the base of the chair. There was not even a power cord. The advertisement was totally misleading. It should have been sold in the "Missing Parts" catagory. I called to ask if I could get a refund. They explained it is their policy, that once an item leaves the store, you cannot get a refund. 

  I asked very nicely if they would please give me a refund as the chair was nothing like the advertisement. Teh box is even labeld box 2 of 2, but apparently there is no box 1. I cannot believe they would not want to make this right for me, as I am a first time buyer, and was not aware that an item might be sold in the wrong catagory and missing a whole box.    

  Business response

  01/13/2025

  Issue has been resolved directly via email with the customer. 

  Customer response

  01/14/2025

  I am rejecting this response because: they have not refunded my money
  
  

  Customer response

  01/15/2025

  The half of the chair is what I received. The whole chair is what was advertised. 

  Customer response

  01/18/2025

  Please do not close my case I still have not received refund

• Initial Complaint

  11/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I won this item on Wednesday 11/20. I made arrangements for my mother to take time out of her work day to pick up this item on 11/21. In total she drove 4 hours to pick up this item. The item was listed as complete and brand new in 3 boxes. My mother found the three boxes and appeared to be in good condition until we got home. We realized that the base of the couch is missing and should have came in 4 boxes. I have contacted BidFTA corporate and they told me to reach out to the location individually. I have reached out multiple times to 4 different emails and no response. I would like a refund for this falsely advertised item. I would not have bid on the item if it was not complete. However it very clearly stated that it was complete which is false. I just bought a home and do not have money to waste on incomplete items.

  Business response

  12/05/2024

  The customer was contacted with a couple different resolutions for her issue, we are waiting for her to reply back.

  Customer response

  12/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22606511
  
  I am rejecting this response because: they did not reach out to me. The only options given were to contact this specific location. Which I did multiple times. However I did receive a refund from my dispute which I am happy with. I just need to know if I need to return the incomplete item or toss it. I attached the email chain where you can see the multiple emails sent by me with no reply. I checked my junk folder and nothing.
  
  Regards,
  
  Montana *******

  Business response

  12/05/2024

  The email sent to the customer is attached. 

  The question was:

  Would you prefer a 75% partial discount for the item or would you prefer to return it to the location for a full refund?  

  Customer response

  12/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22606511
  
  I am rejecting this response because: This is the last email I have from your company. In addition, I checked my mailbox and do not see anything on 12/3 from a *** or Bidfta. I already received the full amount back from my bank from a dispute from lack of response. it took 12 days for a "response" that did not reach my mailbox. May I return the item to a closer location? Or do we stop here since I already have my money back. 
  
  Regards,
  
  Montana *******

  Business response

  12/06/2024

  We will not be able to offer you a refund for the item because of the dispute.  We will go in and accept it rather than fight it so you will not be re-charged.  

   

  Customer response

  12/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  Montana *******

• Initial Complaint

  11/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to file a complaint regarding an issue with an online auction purchase from BidFTA(******** **. Columbus, **). I participated in their auction and successfully bid on an item that was described as including three boxes. Both the description and accompanying photos clearly indicated that three boxes were part of the lot.

  However, when I arrived at the business to pick up my item, I was only provided with one box. I explained the discrepancy to the staff member responsible for checkouts. She informed me the other two boxes were not available and that I would only receive one. When I requested a refund, I was told refunds are not offered.

  This situation is unacceptable, as I did not receive the complete item that I paid for. I believe this constitutes misleading advertising and poor business practice.

   

  Business response

  11/25/2024

  Because the item on auciton listing has it describes as having 3 boxes and the 3 boxes were not available, the item should have been refunded at the location.  

  I have submitted the customer for a refund, they should see it in 3-5 business days. 

  Business response

  11/25/2024

  It the item stated that it had 3 boxes available and only had one when they went to [pick up, it should have been refunded. 

  I have submitted it for a refund, the customer should see it in 3-5 business days.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered an item listed as new from online auction. When I arrived home the item identified on the outside of the box was not the item inside the box. This item was listed as new on auction website so there would be no reason to question what was in the box.Additionally there is not an area to even open a box this size in the facility.

  Business response

  09/23/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we dont verify part lists to confirm completeness.
  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidders responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the items condition is assessed.  
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms. Chrome-******* emailed our Support Agents in August to inquire about a refund for an item that appeared to be mis-lotted.  She was sent the refund policy and advised that all items need to be inspected at the location.  She then emailed back a month later about another issue with an item not being listed correctly.  She was again advised of the refund policy.  
  Because the item was not inspected at the location, there is no way to prove it is the same item or what condition the item was in prior to leaving the location.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidders responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. Especially if they have already been advised of the policy a month prior.
  
  We are unable to assist Ms. ************ with a refund for her item.  
  

  Customer response

  10/06/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22285768
  
  I am rejecting this response because: 
  It is not acceptable to list an item as new and its obviously not. The box was landed with the item description and was sealed. There would have been no reason to question that the item listed as new would be something else in a box labeled with the picture and description of item. This is no different than going to a grocery store and buying a box of cereal labeled Lucky Charms only to open the box and find pasta. 
  it is not acceptable to list an item as new and then tell the customer they need to open the box before leaving your facility. No other business would expect you to open an item to double check the contents. 
  This business is taking advantage of customers. I continue to expect a refund. 
  Regards,
  
  ********* ****-******

• Initial Complaint

  07/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have an item that was originally due for pick up on Monday 07/08/2024 to Wednesday 07/10/2024. At about 2:45pm on Wednesday 07/10/2024 while on my way to pick the item, I noticed the pickup date has changed on the BIDFTA App receipt to "Thursday 07/11/2024 to Monday 07/15/2024. I concluded may be the item was not ready and would not be available for pick up, so I turned back (because I shouldn't be traveling for 2 hours, If I will not be able to pick the item). The next morning, on Thursday 07/11/2024, the pickup date was changed back to Monday 07/08/2024 to Wednesday 07/10/2024. I went straight to the location at about 8:00am and the Manager asked me to contact 'support' as the system will not let him check me out. This is $183.41 item and there is no way I would have abandoned it. I contacted support and they were emphasizing on their strict pickup time policy. I know the policy and I have been keeping up to it.I asked support to investigate the issues because I believe they should be able to see when the pickup date was changed from their end but, they did not get back to me. I have bought hundreds of items and spent thousands of Dollars on BIDFTA so when I saw the change on the pickup date, I did not think of taking a screen shot because this is the first time I will experience the back-and-forth changes with pickup date (and I did not think I could be tricked to miss picking my item - ****** learned here).

  Business response

  07/16/2024

  The issue has been resolved through the Support email. 

  Customer response

  07/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Thank you for your help, I really appreciate.
  
  Regards,
  
  ***************************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased items from Bidfta. On Friday, July 5, 2024, I could not find 2 of my items and when I asked the employees, 1 male & 1 female (no name tags), they both informed me (separately), that if there was no location on my receipt screen, then they had no idea where my items were and they probably never had them. I was told they would list the items as missing and they promised to rescan the entire warehouse to locate my items and notify me when they were found. To me, this seems like, Bank fraud and money laundering. I will attach screenshots of everything and list the 2 items below. Item 1 is ARSTPEOE 30 Drawers, Acrylic Desk Makeup Organizer, Plastic Drawers Organizer, Stackable Storage Solution for ************************ Bathroom Clear Plastic Craft and Bead Storage Cabinet. I paid $10 + premium + $1 freight surcharge + 7.25% sales tax. Item 2 is Upright utility cabinet system build evolution in white. I paid $50.20 + $8.66 premium, + $1 freight surcharge + $4.34 sales tax @ 7.25% = $64.20. Bidfta requires all purchases to be paid for immediately. They provide a small table to use to inspect your items and once you walk out the exit you can't return anything. There is no way to verify working condition on items that you would plug into your vehicle. If an item is not what is pictured or is damaged and it's listed ASIS they will not refund $. As of 7-9-24 I haven't been notified my items were found, nor have I been notified of a refund. I want my items delivered to my home at BIDFTA expense. If my items can't be located, BIDFTA needs to purchase my items at their expense and deliver them to me. Since the 2 full time employees are aware they are selling items they do not actually have, they should be held accountable and BIDFTA should be audited by the state for bank fraud and money laundering. I have purchased small items and been refunded before. The refund takes at least a week, with today's technology, this adds to the fraud.

  Business response

  07/10/2024

  There has been no correspondence from ******************** in regards to her issues.  

  If she could send an email into our Support Team at *********************************** with the auction numbers and the issues associated with them, they will be more than happy to assist her.  

  Customer response

  07/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21961004
  
  I am rejecting this response because: I should not have to contact anyone. All of the information requested by the company is in the complaint filed. The company is just refusing to respond by asking for information already available to them. In my complaint I required my missing items to be delivered.  I already drove to pick up my items. They need to deliver.  The items were located this morning after the company received this complaint. They are now trying to run the clock out on my pickup by date.  
  
  Regards,
  Star ********

  Business response

  07/16/2024

  There is a department able to assist ******************** with her issue.  Please email the Support Agents at ********************************** with the requested information and they will be able to assist her.  

  The BBB is not the place to go to for routine Support issues.  It is where you go when you have a complaint to file. The Support Agents haven't had a chance to assist ******************** with her issue.  

  Business response

  07/16/2024

  Again, there is a department able to assist ******************** with her issue.  Please email the Support Agents at ********************************** with the requested information and they will be able to assist her.  This was never initially attempted.  
  The BBB is not the place to go to for routine Support issues.  It is where you go when you have a complaint to file. The Support Agents haven't had a chance to assist ******************** with her issue.  

  Customer response

  07/18/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21961004
  
  I am rejecting this response because: 

  The business has had several weeks to contact me. They have not reached out. I DID call the phone number provided on my receipt and reached a recording. I drove back up to the business, when they refused to respond.  My cabinet was buried under 2 boxes that weighed over 50lbs each, 2 chairs and the floor drying fan that was plugged in and sending air into the otherwise uncirculated air building. No one approached to help. There is no place large enough to inspect items larger than a 2' X 3' folding table provided and once you leave the building it is no longer returnable. The 2 longest pieces of the cabinet are broken and the cabinet is not usable. Please note that the pieces were NOT broken in the original auction photos. They were purpososely and intentionally broken by the employees. After they were instructed to find my items. The 2 original staff members refused to acknowledge me yesterday when I picked up my last purchase and the new female employee was rude and disrespectful.  I will not be wasting anymore money with this company and I feel they should be investigated by the fair trade commission for selling items that they claim are in good condition and in fact they do not actually inspect the items and their rules do not allow you to inspect the items because there is no actual place to inspect the items at this location and absolutely NO ROOM to open large boxes inside the facility. 
  
  Regards,
  
  Star ********

  Customer response

  07/22/2024

  AGAIN. Bidfta is just trying to keep this off their record. EVERYTHING they are demanding I email them is clearly in the initial complaint. They have refused over and over to address my complaint directly thru the BBB because they are trying to run the time out on my complaint. Again every single bit of information they are demanding I email them directly is included in this complaint. I tried to call them before filing the complaint. I got a recording and no return phone call. Again, I am requesting a full investigation into their practice of selling items that they do not have in their possession to sell. Then they allowed their employees to destroy the item and do not provide adequate space to fully inspect items. These things need to be addressed at a government level. Not settled between me and some one who will just lie to me to shut me up. I want a government investigation. 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  False advertising. I was bidding and thought I was purchasing a lift recliner with heat and 2 cup holders. It stayed in the ad it was tested. Supposed to be new. We looked in box saw top/bottom it’s difficult to remove all from box and replace for safe ride back. On arrival home we found our chair didn’t have any of the above features only power recline. There was also a vape in the box. I would not have paid as much if I had known it was just power recline

  Business response

  06/27/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  We use 5 item classifications to describe the items listed on our website: 
  
  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 
  

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  
  

  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Ms. ******* did not fully inspect the item before leaving the location.  Because the item was not inspected at the location, there is no way to prove it is the same item they picked up or in the same condition it was in at the warehouse.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  
  We are an auction company that deals in returns.  Our items are “As-Is, Where-Is”.  Meaning, “the seller is offering to sell their property in its present, existing condition to prospective buyers”. Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  
  We are unable to assist Ms. ******* with a refund for her item.  
  

  
  

  Customer response

  06/27/2024

  I am rejecting this response because: I purchased the chair under NEW it was not in the original box as per your refund policy if the product is misleading. I sent the ad that i bid on which states this is a lift chair with heat and 2 cup holders this chair did not have this. I have been a BIDfta member for years generally shopping in Dayton and have never had an issue. This was my first and last time in Columbus. I should be refunded for the misleading ad that I was bidding on. This is clearly fraud. 

  Business response

  06/27/2024

  Our refund policy is as follows:

  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  

  This is listed in the auction terms that are required to be agreed to in order to receive a bidder number.  This is also listed in our FAQs and on signs in our warehouses.  Everything must be handled at the warehouses, at that time.  

  Customer response

  07/01/2024

  I am rejecting this response because:Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s.  This is per there policy. It was almost 100 degrees my husband has heart problems we were unable to totally unpack and repack a recliner and we were an hr from home. As soon as we came home and noted it was not the correct recliner i immediately sent an email was advised by ****** to reach to actual company sent an email and received zero response. This is not the recliner advertised. This is false advertising and in my eyes theft 
  

• Initial Complaint

  04/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I placed a bid on an item and won the bid. Today I went in and picked it up and it was an as is item. Now, this was a box one of two boxes item, and no where did it specify it was incomplete. I went to the check out and asked her and she said no this was only one box. I said, well shouldn’t that have been mentioned in the ad, because no one would buy half an item unknowingly.. I understand where an item is as is and may be damaged or broken, but to be missing half the item is another thing. This should have been specified it was missing half the item. Literally wasted my money and time. Please make this right and return my item. Receipt invoice number- ******** Total cost- 25.03

  Business response

  04/02/2024

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  

  Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. 
  

  Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units. 
  

  Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings. 
  

  As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations. 
  

  Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods. 

  
  Refund Policy: All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect. It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding. Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not your item can be refunded.  You'll want to inspect all of your items prior to leaving the warehouse.  Plug them in, take them out of the boxes, see how they work.  If they are lotted as "Brand New” or “Good Condition" and there are any issues, you can discuss a refund with the removal staff at that time.
  
  However, if they are lotted “As-Is", “Preview For Condition” and once they've left the premises, they are no longer eligible for a refund.
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.   
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Mdid not inspect the item before leaving the location.  They apparently opened it at home and then emailed in that the item was not what it was listed as.  Because the item was not inspected at the location, there is no way to prove it is the same item they picked up.  That is why we list, in the auction terms and on the signs in the warehouses, that the items are to be inspected prior to leaving the building and if there are any issues, it can be handled at that time.  Once the item leaves, it is ineligible for a refund.  
  
  
  We are an auction company that deals in returns.  Our items are “As-Is, Where-Is”.  Meaning, “the seller is offering to sell their property in its present, existing condition to prospective buyers”. Our lotters create auctions of over 100 items a day.  They do not have the time to closely inspect items they list, nor are they experts in the items they list.  Which is why we stress to bidders that they need to inspect their items. 
  At some point, it is the bidder’s responsibility to read the terms that they are agreeing to and to become familiar with the item description definitions. 
  
  
  We are unable to assist *** ******** with a refund for his item. 
  

  
  

  Customer response

  04/02/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: the item in the box when opened has nothing to do with furniture. I ordered a dresser for a bedroom, which was not the complete item to start, and now opening the box has something to do with workout equipment. Totally ripped off. This is deemed false advertising under the consumer protection laws. Please advise and return my money! 
  
  
  Regards,
  
  ********* ********

• Initial Complaint

  10/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Online bid for 3 bicycles. Reviewed pictures not as described. These were non working unsafe bicycles with missing tires, peddles, brakes, and seats. emailed company for full refund get no reply. This company should not post non working items to sale. They manipulate the consumers to believe these are working items when they are not. This company does not post the reality of the items. The consumer is not aware of the true identity of the items till they are picked up.

  Business response

  10/16/2023

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 6 different kinds of descriptions when lotting items:
  Brand New,  Appears New, Open Box, please Use Preview, Unverified Condition and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:
  
  Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, BidFTA.com cannot issue any refund for issues arising with the item
  
  Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to the removal staff. prior to leaving the premises. Once the bidder has left the premises with the item, BidFTA.com cannot issue any refund for issues arising with the item.  Keep in mind that an item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.
  
  Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. These items could be incomplete and have not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. BidFTA.com. cannot issue refunds on these items if there are issues arising.
  
  Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by BidFTA.com. BidFTA.com. cannot issue refunds on these items.
  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not your item can be refunded.
  
  The pick up instructions and item definitions are posted in the terms when you sign up for a bidder number- (terms attached) and on every auction as it’s running.  Along with being on the signage in our warehouses and the FAQs on our website.  
  Bidders will often purchase incomplete, “Open Box” bikes on our auctions for parts.  
  
  

  Customer response

  10/16/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20724007
  
  I am rejecting this response because: 
  You provided pictures of a workable bikes and they are not. You provided non detàil pictures in other words these bikes did not ?etrayed to be non working bikes.refund my money.
  
  

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