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          Business Profile

          Real Estates

          VIP Realty, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Real Estates.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Moved in 2019 my ceiling fell in an no one has came out to look at it it's now starting to grow mold an it's still leaking an there is no way I can get in touch with someone

          • Initial Complaint

            03/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I had an appointment with ****** ***** to look at a property on ***** Ave & sent $180 to him for an application fee I was supposed to get at the appointment. He never showed up to the appointment & stole my money & changed his number

          • Initial Complaint

            08/22/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            2 or 3 weeks ago I put a application in with them that required a 50$ deposit which I payed and submitted all documentation needed to apply I have been calling and emailing them for weeks I went up there today at 3pm they was not there the building look abandoned every time I call they have a recording saying hold then you hold and it say you reached a voicemail at business hours no has contacted me saying anything

          • Initial Complaint

            01/16/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            The last time I actually spoke with some in the office was November 2020 when I moved in. I gave my 30 days notice on their website on December 30 2022. I left numerous messages and visited the office on Hall Road. I had to call the maintenance man for Vip because that was the only dependable contact I had. Five days later Christina M I believe her name is finally emailed me and said she did not see it. So I would have to resubmit my 30 day notice on January 5 2023. I was on a month to month lease. Resubmitting my 30 days would take me into the next month causing me to break my lease. I emailed her my notice and requested the necessary information for the key return and utilities. She would not send me the information I repeatedly requested nor would she confirm any of my notices until January 10 2023. I don't know if they are trying to keep my security deposit or get a free month's rent from me but I am at my wits end. I did not send in January rent due to Vip Realty's poor communication and inability to be honest enough to properly run a business. The office is just a storefront. I feel like I was set up to be sued later.

          • Initial Complaint

            09/21/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 8.22 I paid 1599.00 And 9.15 I paid 876.00 I was to rent a property but upon arrival with my things I started to see the things that they covered up and it was very disgusting and dirty and infested. The whole place smelled like mildew and then come to find out *** had just been flooded they did everything they could to cover up the dirt and the nasty mess and the nasty mess I advised them I am not moving in to there. And had to move my things right back out. The conditions know when would live in I have plenty of pictures. I spoke with ********* who assured me that I would Receive my funds back. She told me to take the keys and put them in a Dropbox which I did and then I let her know she said thank you and now she will not respond not respond nor will the company respond to my emails are text messages pertaining pretending to all the money that I paid them. It was agreed that I would receive a refund. I should have read all the horrible reviews about this company I would like my money back.

          • Initial Complaint

            03/15/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Myself and my wife of same address have been calling VIP for two days now and getting no response. We have questions regarding our lease and what we need to do with the property before the lease ends. We have had issues in the past as well for getting maintenance done. I am sure if the property owner that is a doctor new this was going on he would not except it as normal business practice after all I feel it reflects on him as well. Thank You, **** *** **** ******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 44

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1151 Georgesville Rd

          Columbus, OH 43228-3325

          Get Directions
          Visit Website
          (614) 274-1151

          Business hours

          9:00 AM - 5:00 PM
          Business Hours
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          Closed
          Closed

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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