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          Business Profile

          Roofing Contractors

          Liberty Restoration, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Roofing Contractors.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          BBB files indicate this business has a pattern of complaints concerning:
          1. Failure to Complete Work: Customers state business received payment, but no work was completed.

          2. Lack of Communication: Customers state lack of response to inquiries about when work would start. Request for refunds for work not performed go unanswered.

          BBB informed the company of these issues in writing on May 3, 2023, and July 27, 2023. The business has not responded.  On February 21, 2024, BBB conducted another file review and found in addition to the reported issues listed above, the business has stopped responding to BBB.  On July 1, 2024, BBB files indicated issues are still present.  Notification was sent to the business via mail and email.

          BBB will continue to monitor activity and update the BBB Business Profile as needed.

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            4 year old roof needs warranty work

          • Initial Complaint

            09/03/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            My roof was to be replaced by liberty restoration and I paid a deposit and was told my roof would be replaced within the year, ***************************** sales manager has not returned any emails or phone calls after receiving my deposit. All numbers for the company have been disconnected, I want my money back!!

          • Initial Complaint

            03/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 8/11/2022 we entered in a contract for roofing repairs. There have been many delays with promises that the job would be completed. Now the company is not answering their phones or returning phone calls.

          • Initial Complaint

            01/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I paid Liberty Restoration to replace our roof in the fall of 2022, and they cashed the checks from our insurance company (without me endorsing them) and said they couldn’t do the roof until Spring of 2023. In the Spring they said they had to send crews to Texas for emergency roof repairs, and would get to us in a few months. I have called, emailed, and now hiring an attorney because they have still not come to do our roof and have not responded to any communication. PLEASE HELP!

          • Initial Complaint

            11/03/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            We initially met with a company in February 2023 and had design plans drawn up and signed off on to start work in late April early May 2023. We went several months with minimal contact despite frequent follow up by us and during that time, got very delayed or no answers. the timeline continued to be pushed out. In the interim not only has no work been done, but the company has lost its better business bureau rating, which was “A” at the time of signing a contract. We no longer believe any services will be delivered and have no confidence if they were delivered that the company would still be in business to honor any warranties after that. We are requesting our deposit/down payment back.

          • Initial Complaint

            11/01/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We were approached by Walter S**** who worked for Liberty Restoration at the time, to get a full roof replacement in 1-2022. For two years we went back and forth with Walter S****, Liberty Restoration and ***** **** in regards to the roof replacement. Once approved we got the check from ***** **** for $3,598.37 signed it over, and placed it in Walter S****'s hands. After that I had to call literally every week to check on the status of the repair. I spoke with Josh B******* via phone and email who gave me dates of 5/2023 and 6/2023 of when they would start. As of yet nothing has been done! I called and went by the Houston office to find it closed since 5/2023 and this is after I talked to Walter S**** and Josh B******** Neither one told me the Houston office is closing or that Walter S**** is not an active employee. I contacted a lawyer who sent correspondence to Josh Basinger with no response. I would like my deposit back of $3,598.37.

          • Initial Complaint

            10/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            This company stole our 3400.00. We paid a deposit for a roof and they did zero work. The company will not answer phone calls and emails are bouncing back undeliverable.

          • Initial Complaint

            09/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I engaged in a contract and financing for residential siding work last October (2022). The contract stated that the work would be done spring of 2023. I have reached out to Christopher H***** *** ** ****** *****) via Phone and Email - multiple times, contacted the company directly, and have not received a single response to any inquiry. I have spoken to a couple lawyers but have not contracted on as of yet. I want the contract dissolved along with the financing agreement so I can work with a company that is response and I can trust. I have zero trust in this organization. Their BBB rating has dropped (I think they were delisted) and have seen many of the same complaints recently.

          • Initial Complaint

            09/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I contracted with Liberty Restoration to repair my roof from tree damage. After paying the deposit, i repeated asked for next steps in which no response was given. After repeated attempts to engage, I requested them to cancel the installation and return the deposit. I have talked with this team 4 times in which they advised they would return the deposit. Each time was a different excuse as to why I have not received the refund, and now with my latest attempt they are not answering the phone or responding to voicemail. I have tried reaching out to multiple offices, but unfortunately, it seems to goto the same voicemail system. Apart from an attorney, i'm unsure what direction I should go next.

          • Initial Complaint

            08/25/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            In September of 2022 we signed a contract with this company to replace our roof we gave all the insurance money to this company amounting to 10,000 for a roof replacement, After that we never got calls or anything found out Walter the employee we were dealing with was fired and the Houston office was getting shut down. After numerous calls and emails we kept getting told it would be done it is now August 25,2023. We have called for almost a year straight no answers sent e-mails nothing! We cannot get ahold of anyone! We would like our money back.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1840 Progress Ave

          Columbus, OH 43207-1725

          Get Directions
          Visit Website
          (614) 968-7663

          Customer Complaints Summary

          78 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.