Complaints

• Initial Complaint

  01/17/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Dear *********** am writing to file a formal complaint against Seamless AI for unauthorized charges to my account, improper business practices, and refusal to issue a refund.I was a customer of ********************** in 2024 but ceased using their services last year. Despite this, they charged my account on Jan *********, renewing my subscription without providing prior notification or consent. The charged amount was also $2,600, which exceeds my previous contract value by several hundred ************ is a summary of the issue:1.Lack of Notification and Consent:Seamless AI did not notify me about the impending renewal or the new subscription cost.I did not agree to any renewal or increase in the contract value.2.Repeated Unauthorized Payment Attempts:On December 28th 2024, Seamless AI attempted to charge my account, but the payment was declined by my bank.After noticing the declined payment, I contacted Seamless AI and explicitly stated that I no longer wanted to use their service and requested to unsubscribe.Despite my request, Seamless AI continued to attempt charging my account multiple times daily over a 17-day period, without my consent.3.Unauthorized Charge and Refusal to Refund:On jan 16th 2025, Seamless AI successfully charged my account ******** immediately contacted the company to request a refund, but they refused to issue one.This situation has caused me significant financial and emotional distress, especially as I was on paternity leave during this time and was focused on supporting my family.I believe Seamless AIs actions constitute unfair business practices and a breach of trust. I respectfully request the following resolutions:1.A full refund of $2,600.2.Confirmation that my subscription has been canceled and that no further charges will be made to my account.Thank you for your attention to this matter. Additionally, they make the 'unsubscribe' Extreamly difficult, asking first to set up a meeting.

• Initial Complaint

  01/14/2025

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am filing this complaint against Seamless.AI due to unauthorized charges, lack of transparent communication, Unauthorized Billing and Lack of Clear Auto-Renewal Disclosure, After not using their service for several months, Seamless.AI charged our company account USD $1,940.00 without prior notice, clear consent, or opportunity to confirm the renewal. This auto-renewal was not communicated to us at any point, and Seamless.AI failed to provide accessible cancellation options, as required by consumer protection standards.We have made numerous attempts to contact the account manager and also customer support via email and phone to resolve this issue by cancelling and refunding the unauthorized charge from Dec 2024, but have received no response about it.

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The product has ceased functioning, displaying a "General Error" when browsing through pages. Despite multiple attempts to seek assistance, the company has failed to provide support or a resolution to the issue. This raises concerns about potential fraudulent activity and a lack of transparency regarding possible underlying issues within the organization.

• Initial Complaint

  01/03/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  This company has sold my information to a company called NowConquestDynamics. NowConquestDynamics has been contacting me so I called this company back to see who they aren as I have no business dealings with them. they were "provided" my information from Seamless.Ai. I have made several attempts to contact this company, but they hide behind an automated phone sysytem, and refuse to return my call. I am on the national Do Not Call List. I also have all reporting agencies restricted from any kind of lead generation. I am attempting to find out why this company has me associated with yet ANOTHER (THIRD) company that I have never had dealings with. They have stolen my information from somewhere, (and part of the information has me associated with a company I have never worked with or for.) They seem to think they have the right to sell my information to whomever they wish, I guess it's cool someone is getting paid for harrassing me.

• Initial Complaint

  12/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are a small family business that signed up and paid in full for an annual subscription for Seamless.ai software to obtain contact info for prospective leads. The software didn't work as advertised and we had a significantly high bounce back rate for biz dev emails. We notified the company about this several times and intent NOT to renew our annual subscription. Not sure why, but the company didn't cancel our subscription and instead auto-renewed and sent us a collection notice; we haven't used the software for a long time because it was insufficient. Now we have a collection agency, The Leviton Law Firm in ******, ** and ***************************** harassing us for collections of $3,300.00. Again, we haven't used the software in a long time as it didn't work as advertised and led to high failure rates of emails and we notified the company of intent NOT to renew the subscription and they went ahead and automatically did this anyways without our permission.

  Business response

  01/02/2025

  Customer is currently in collections and this has been escalated to both our internal and external council. No written notice was provided by the customer 60 days prior to the contract renewal as agreed upon via the auto-renewal clause via the customer's contract. Also included is the full history of escalation for review. 
  
  This customer is delinquent and collections/legal action will be taken away once the past due amount is paid in full. 

• Initial Complaint

  12/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  I subscribed to Seamless.ai on October 4, 2022, for $954.24. Despite minimal usage due to the software not meeting my needs (which is documented in my support conversations), they auto-renewed my subscription on October 4, 2023, for $1,049 without any prior notification.

  Upon discovering the charge, I immediately contacted them to cancel and request a refund. My experience with their customer service has been absolutely unacceptable: • Multiple unanswered requests to speak with a supervisor • Account representative (Henry Coke) repeatedly promised supervisor callbacks that never happened • Weeks of delays before responding to initial cancellation request • Additional weeks of delays before providing their final "no refund" decision • Multiple ignored attempts to resolve via phone, email, and website chat

  The company refuses a refund citing their 60-day cancellation policy, despite:

  1. My documented minimal usage of their service

  2. Early support conversations showing the software couldn't meet my needs

  3. No notification of impending renewal

  4. Zero usage of the service since renewal except to request cancellation

  Their auto-renewal tactics appear designed to trap customers into additional year-long commitments at a higher rate ($1,049 vs. original $954.24) rather than retain satisfied customers. Potential customers should be extremely wary of doing business with a company that relies on forced renewals rather than service quality and customer satisfaction to maintain revenue.

  Business response

  12/31/2024

  In reviewing this customers account we found there to be 18 different times in 2024 where we've called, left voicemails and emailed asking for, or providing support. Including a call directly from the customer looking for support using the platform which is included in our CRM/Screenshot here. 

  Also attached is the signature on the contract that clearly states that this is an auto-renewing contract and notice must be given with at least 60 days notice with intent to cancel. 

   

  Customer response

  01/06/2025

  I am rejecting this response because: 

  I reject Seamless.ai's response for the following reasons:
  

  Their rebuttal mischaracterizes the nature of our communications. While they cite 18 interactions, they fail to acknowledge that these were primarily:
  -My attempts to cancel service
  -My repeated requests for supervisor escalation
  -My ongoing efforts to resolve this billing dispute
  -Not product support requests or active use of their service
  

  They reference their screenshot showing my inquiry about email lookup capabilities - this actually supports my position, as it documents my early discovery that their product couldn't meet my basic business needs.
  

  While I acknowledge signing a contract with an auto-renewal clause, my complaint centers on their predatory business practices:
  -Extremely slow response times to cancellation requests
  -Ignored requests for supervisor escalation
  -Using the 60-day cancellation window as a technicality to trap customers into another year of service
  -No proactive renewal notification, despite sending weekly sales emails trying to upsell additional services
  

  Important Context:
  -I accept responsibility for the first year's payment ($954.24) despite minimal usage
  -I'm only requesting a refund of the second-year renewal ($1,049) for services I won't use
  -Their product's inability to meet my needs was documented throughout the first year
  -I received constant marketing emails to upgrade services but no renewal warning
  

  Resolution Requested:
  -Refund of the renewal charge ($1,049)
  -Immediate cancellation of subscription
  -Release from this contract
  

  This is not about disputing the existence of an auto-renewal clause. This is about a company using aggressive retention tactics rather than earning business through product value and customer satisfaction. Their willingness to trap unsatisfied customers into expensive contracts rather than address their concerns or allow reasonable cancellation requests is precisely why I labeled their practices as predatory.

• Initial Complaint

  12/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They had me sign a 12-month contract, and we found out that most of the data on their website is outdated and fake. The search function on their website doesnt work properly; when we searched for audio-visual companies, it showed restaurants instead.We contacted their support team and they scheduled a meeting with us for two months later. We waited until that time (November 19th), but received no call or contact from them. Now, they want us to reschedule the meeting for another two months later! This company is a scam.

  Business response

  12/31/2024

  In reviewing the customers complaint, we've found no evidence to suggest that our platform is providing fake results. This customer has used over 2000 credits already (screenshot) and a search for audio/visual companies returns results related to the SIC of Audio/Visual. 
  
  We've recognized the customers notice to cancel upon their renewal in September 2025.

• Initial Complaint

  12/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I began using seamless AI as a data collection service over the summer. I was promised several things on the initial sales call, and over and over again now they have not provided the accuracy of data or contact information that they initially promised.I have a one-year contract with them, but I find that they have not appeal there end of the contract which is to provide me with accurate email addresses, and phone numbers.This has caused my business thousands of dollars and additional fees and last time because of the damage the poor quality of data has done to my servers and email campaign systems.I have asked for them to stop billing me several times, but their team is almost completely unresponsive and will not answer my calls.

  Business response

  12/31/2024

  Customer has used over ***** credits to date and has been provided with early termination options (included in screenshot along with signed contract agreeing to the annual terms). The account has been set to not auto-renew upon its next renewal. 

  Customer response

  01/02/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22639426
  
  I am rejecting this response because: 
  
  The quality of the credits is the problem. I have experience in extremely high bounce rate (meaning Im spending more than $1 per useful email over the term of the contract.)

  to my knowledge, I have not been at any point offered a way to get out of this contract, despite asking several times.

  Regards,
  
  ******* *********

• Initial Complaint

  12/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I canceled their service and they have continued to bill me. I have documentation that in the state they do business I have a 5-day legal window. But the ghosted me and continued to bill me.

  Business response

  12/31/2024

  Customer is aware that she signed a 12 month agreement (attached) and the account has been removed from auto-renewal. Concerns in regards to any legal recourse have been escalated to our legal team and the customer was notified in early December via email that the claims weren't applicable to a B2B purchase. 

• Initial Complaint

  12/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We signed up for a subscription to Seamless.ai in September of 2021 on behalf of our business, *************************************** of **********, ********. The intent was to search through professional contacts to find clinical managers. The service proved not to be very successful for us, so we attempted to cancel the service at the one year contracted end. Since then, Seamless.ai has continued to bill us monthly despite me having tried to cancel many times including calling directly to an employee named ****** who has been leaving me voicemails that our payment has not gone through. After over an additional YEAR of being charged for this unwanted service, I replaced our card for billing with one that has no money and no available credit to stop the flow of money to this unethical, criminal enterprise. I just left another voicemail for ****** (12/2/24 8:41am MST) because I got notified on my phone once again that Seamless.ai failed to debit their monthly payment. I said again in the voicemail that they need to cancel our account. If this isnt resolved immediately, we will be calling on our attorney to recoup every ***** they have collected from us beyond the initial one year contract.

  Customer response

  12/16/2024

  Hello. SeamlessAI has refunded our payments. I am needing to withdraw this complaint. Thank you so much for the assistance with this matter. BBB rocks! 
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩