Complaints

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We planned to purchase a vehicle through this business. We signed the contract and traded in our vehicle and the vehicle we got broke down 11 minutes from the car lot. We have since then been waiting for Ricart Hyundai to get approvals to fix it. We finally got a call from them saying the car is beyond fixing. We gave our vehicle, had to get a rental vehicle, and have been paying on this vehicle on our insurance and haven't had it and now the owner of the business won't answer. This vehicle was vital due to my wife's health to get her to and from appointments and now she's going to be getting admitted and we have no vehicle to do any of this. I called and spoke to the secretary and said I no longer want to do business with them and that I wanted compensated for my vehicle and the insurance money and rental and she kept saying the dealership never told her this. The dealership has been trying to reach the owner and he won't answer. I have all of the paperwork I can get together and copies of my insurance payments if needed as well, as well as copies of agreements.

  Business response

  11/08/2023

  We have been working with Mr. ****** and the vehicle manufacturer to determine if this vehicle purchased by Mr. ****** should be covered under manufacturer's warranty. Unfortunately, it appears the manufacturer won't cover the vehicle. We have been in contact with Mr. ****** and are working towards a resolution. 

• Initial Complaint

  06/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I financed a SUV from Buckeye Motor Sales on 2-18-22. It has been a bad experience. 3-09 was at the shop for a WE owe. Within an hour after leaving my check engine light came on it never come on before. I called shop and left a msg with Darlene told her that the check engine light came on after leaving there to have Steve call me. I didn't hear back, so I texted. Steve would say he would call me and wouldn't. I was starting to feel like I was being blown off. Was 3 weeks, he still ignored about the check engine light. On 3-30 was back there for we owe seat. Steve ran the codes for my car. He showed me a pic of codes it said 19 systems detected & 5 engine codes he only showed me 4 engine codes in pic. After doing this he told me to keep the $300 for the seat since I was going to have to get work done on the car. I said can you do the work here? I just had put $3,500 on a down payment for the car. He told me no I would have to take it somewhere to get fixed at first then he said call me tomorrow so I tried, and he kept saying he would call and wouldn't. On 4-07 he messaged back he won't be able to do it. I didn't know what to do. The car started to get worse within the month when I went over 40mph it would jerk like it wasn't getting in gear the check engine light stayed on. I took the car to a shop for free diagnostic, and they said transmission and catalytic converter but didn't do that work there. Went to a shop paid full diagnostic on the transmission and ran codes. They told me I need a new transmission and there are issues with the catalytic convertor. The shop quoted me $4,300 just to have transmission rebuilt that isn't even including the catalytic convertor. That is almost what I still owe on the vehicle. That day Steve ran the codes he withheld codes of the transmission and other things. I feel scammed. Now I am left with a vehicle that needs a new transmission and a catalytic convertor that I am still paying off and I can hardly drive it. More Info avail

  Business response

  06/20/2022

  To whom it may concern,
  
  We have been trying to work with ********* throughout this process. The car was purchased “as is.”
  Unfortunately, we did run into a few snags regarding her seat, and it being delivered to us to install being the wrong color.  Since we installed the seat, we did this at no additional cost to her as was originally agreed due to the delay.  
  At the time of purchase there was no check engine light on as stated in the documents.  When she returned to have the seat installed, we ran the codes associated with the check engine light. We didn’t have the availability to do a full diagnostic, we recommended she take it somewhere to get a full estimate on the work. 
  We have a couple of options we are willing to work through with *********. 
  1.We need to see the estimate from the shop where she got her quote.  We believe we can find a lower cost option and assist with repairs.  ********* would need to provide the estimate and let us perform a full diagnostic on the vehicle for this option to work.  
  2.We are willing to attempt to trade her out of the car into something else similar on our lot. This will require new paperwork and a new loan to be signed.
  
  Please see attached documents regarding the sale and we owe.  

  Customer response

  06/28/2022

  I am rejecting this response because: Hello, I am choosing to reject this offer at this time because I would like further details on your proposed offers. I have attached the estimates below for the transmission and the catalytic convertor. I would like to say that I have put $5,400 dollars on the vehicle already and I currently don't have much extra funds to have to put in this vehicle or another vehicle. 

  I also would like to state that when I had the seat replaced the fee was not waved for the delay. Steve told me only after looking at the codes on my vehicle. I didn't have to pay for the seat he told me to use the money on the repairs that need to be done. After running the codes he told me it "might just be the spark plugs needed tighten." He didn't even show me all of the codes. I believe that Steve knew there were issues with the car that the transmission and catalytic convertor was having issues. In hindsight I believe these issues were known to Steve before I purchased the vehicle. Also during test driving it I had Steve and I believe he had a mechanic test drive it because I had mentioned I noticed a noise and possible jerk during acceleration and Steve claimed he didn't even notice anything. I believe I was sold a vehicle with known issues that were not disclosed to me during the sale. 

  Business response

  08/12/2022

  Per phone conversation with Steve, they have moved locations and apologized for not getting back to us.  Business referred to AS IS contract that this consumer signed.  This vehicle had high miles when purchased and we cannot be responsible for the repairs needed now.  He stated he would be willing to help by trading the consumer out of the vehicle with a new credit application, or he is willing to call Buckeye to see if he can help get the costs reduced.  Other than these two options, we are unable to assist and stand by our contract.  

  Customer response

  08/18/2022

  I am rejecting this response because Idon't understand I thought he was going to fix the vehicle at a lower cost at his shop? This whole time I have just been asking what the details were on the lower cost repair option. Was he talking about calling Buckeye where I got the estimate from ? or the the Buckeye I bought the vehicle? I thought they said they were gonna fix the car at a lower cost at their shop? I only kept declining offer because I wanted more details on the offer, and was told if I am still communicating then to decline to still talk. It has been months since I could drive the vehicle. I have been waiting on the details about the cost and everything to bring it in to their shop. I even given them the estimate from the auto shop months went by back and forth all I asked was for details about the offer. I was interested in them working on the car just wanted to know more details and was told to decline by BBB to keep talking with the company Regards,
  

• Initial Complaint

  06/10/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Description: After buying the car on 05-21-2022, the dearlship decide to tell us he need a driver lisence in 3 days because the lender need a driver lisence. On the 05-24-2022 , he decide to call and send us text of harassment about the car got come back to the dearlership, so my mother decide to cancel the contract after puting down $1000 down payment. After cancel the contract the dealership decide not to give us our down payment back. We have call do anything, but there nor in the contract saying that after canceling the contract the down payment is not refundable.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩