Complaints

• Initial Complaint

  01/11/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They told me I didn't need a permit I found out when the metal building company called I did and couldn't get one. They said I would be refunded and the communication stopped.

  

  Business response

  01/12/2025

  Attached are the customers signed documentation that clearly states it is the customer responsibility to check on and acquire any permits prior to placing an order through Behrs Buildings. The signed order for also cover in detail our non-refundable deposit policy in regard to inability to acquire permits. Again, we direct customer s to take any and all necessary preparations before placing an order. 

• Initial Complaint

  12/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  [[BBB transcription via transfer]] Consumer’s Original Complaint: County did not give me permitting. And they kept my deposit

  

  Business response

  12/24/2024

  We are sorry to hear that this customer ran into issues with their county in regard to a building permit. Our contract directs all customers to verify with their local authorities before ordering a structure.  After the deposit is placed all deposits are non-refundable. This was explained to the customer prior to placing his order and his signature on the order from shows he agreeing to these terms.  See attached signed contract. 

• Initial Complaint

  12/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a carport with sides on it and I told him my tax rate is 5.1.%He said we’re charging you 9.9% and I showed him and I sent him an email from the county and he says I can’t refund your money I said I don’t want to do business with you He said I am a Christian and I speak in tongues and I’m holier than anyone so I canceled my order but he refused to get back my money. I contacted the Credit bureau they said they’re going to put a mark on his report until it’s taken care of

  

  Business response

  12/08/2024

  Attached is the customer's signed order agreement. Also is attached the sales tax rate to the customer's area. The customer agreed to pay the correct sales tax rate and then weeks later wanted to cancel his order. The customer has canceled his order and therefor his deposit is non-refundable per the signed sales agreement. 

  Customer response

  12/08/2024

   I am rejecting this response because:
  
   I ordered a carport 2 weeks before and changed it to a bigger one he said that is fine   When I ordered the other carport I noticed he didn’t have a clue what the sales tax was  trying to charge me double.  He was talking about his Christian walk and how he is so holy because he speaks in tongues  he didn’t turn the order in 24 hrs later I cancelled the order because he was trying to over charge me    Cass county doesn’t charge 9.9% they charge 5% he is a thief and a liar. How can you be a Christian? Speak Almighty and try to screw people.  What did he do for the $1400 because you look at the two different orders  He has a major anger issue, but l he speaks in tongues?? Never speak to somebody about your Christianity when you’re an evil person

  

  Business response

  12/08/2024

  Attached are both signed orders from the customer. Both of these signed orders have the exact same sales tax rate on them. 

   

   

  Customer response

  12/08/2024

   I am rejecting this response because:
  
  If I can prove that you’re wrong again, the tax rate for Cass  is NOT 9.11%. Do you ever admit that you’re wrong? And you promised me that you would get it taken care of and you still wanna argue about 9% you’re a thief. Don’t go to church when you speak in tongues. You’re the ones that speak to Satan. You need to stop your lying. I just proved it to you you’re a liar. You didn’t do nothing for that money. You didn’t even place the order and you wanna charge me $1400. What is wrong with you and you’re not a Christian     would not do that.    I will post everywhere. Beware of this crook.

  Customer response

  12/09/2024

  I have a phone conversation that was recorded stating they would give back my money for any reason and when I proved to them that they’re charging me double on the sales tax he got smart with me and start cursing me this is on a phone conversation that was recorded

• Initial Complaint

  04/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Paid $****** deposit on a building 4 weeks later called back and wanted another $****** deposit before the building could be delivered. I just asked for a refund of my deposit so I could find a more reputable company. I was told my money could not be refunded I’m sure in the fine print I missed something asked a question and never received a return phone call this it not the way to do business I just hope I can help someone else from there deposit being stolen from there crooks on a building I never received.

  

  Business response

  04/04/2024

  We are sorry to hear about any frustrations customers have with manufacturer policies. We have attached the customer's signed order agreement going over all the terms and conditions of the sale. The issue at hand is that the customer does not have free and clear access to the site. (which is a term of the sale). When the manufacturer called to go over the details of the order the customer informed them that the carrying of the materials to the desired job site would be required. Upon hearing that Custom Built Structures (The Manufacturer) informed the customer that there would be a ***$ carrying fee if they were not able to easily access the site with the truck, trailer, and materials.  All this information is detailed in the customer's attached signed order agreement.  If the customer can provide easy access to the site, there would be no fee for carrying. 

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered 3 buildings: 30'x60' & (2) 14'x20' metal barns. On 11/17/23 my deposit was made in full of $3829.78. I confirmed on 11/20/23 that the building sites were ready to go, and at this point: was again told 2-6 weeks for my buildings. On week 7, after not hearing anything, I called to find out the status-these barns were purchased for agricultural purposes and I have ************** due for babies. I was told that the metal wasn't even ordered yet for my large barn, and it would be at least 4+ weeks for my buildings. I emailed on 1/12/24 asking to cancel my 30x60, and if the deposit could be applied to the 14x20', since it was their fault I needed to cancel and go elsewhere. I was told that the deposit is non-transferable. On January 16, **** I asked to canceled my entire transaction as the resolution with Behrs has not been customer-friendly in the least. Communication up until I gave my deposit was great-afterwards, absolutely crickets. I did have other friends in our area interested in buildings, and I definitely will not be recommending Behrs. I had to buy barns elsewhere now, so I would like a refund on my deposit since they far exceeded the time frame I was given. If it had been a week or 2 extra, I would have understood, but months after the time frame is not acceptable.

  

  Business response

  01/23/2024

  We are so sorry to hear about the delays this customer experienced with ******** Steel. Due to winter weather and the Holiday break, they are unfortunate behind schedule at this time. We have reached out to the customer and come to a solution to the problem. 

  Customer response

  01/24/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased our original carport in May, and have been very happy with it. On July 6, I contacted dealer ****** and told him that we wanted to add side panels to our existing carport, and purchase a second carport. I told him I wanted to do the rent-to-own option. He wrote up the contract, it was signed, and my $480 deposit was paid. A few days later, I received a message from him that I could not do rent-to-own on the side panels, so we would have to re-write the contract. I replied, and told him that was fine. I also told him that I would pay outright for the panels, and do rent-to-own on the carport only. After a couple of weeks, I realized that I had not received a reply from him, so I messaged him again. Then I called. Then I emailed. I messaged, called and emailed several more times and never received a reply. I decided to contact Behr Buildings directly. When I finally received a response to my multiple emails, I was told that someone would be contacting me shortly. No one ever did. Then I called Behr Buildings multiple times, and spoke to several managers. Each manager told me the same thing: someone would be getting right back to me. Again, no one ever contacted me. So, here I sit with no contract, no carport, and I’m out $480.

  

  Business response

  11/02/2023

  Unfortunately, the Rent to Own company would not allow her to rent to own on the materials she wanted to put on her existing carport. Because of this issue it delayed the processing of her order which we are extremely sorry for. Her salesperson was out of town and had his son's wedding back-to-back so was not able to be as responsive as he normally is, for that we are also very sorry.  We have reached out to the customer, and everything should now be squared away. If she has any further questions or concerns our customer service team can be reached at ************ for immediate assistance. 

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back on March 21st, I hired this company to install a 40'x80' building on my property. After the contract was created, I made a $10,000 down payment for the building, which was listed as an "18% Deposit" on the contract. After making the down payment, I decided I could only do a 30'x50' building. The 30'x50' building obviously required a lower down payment ($5000 instead of $10000). When I called this company, they informed me that $5000 of the $10000 could be used as payment for the revised project, but they would be keeping the extra $5000 as a commission. No where on the original contract was any part of the down payment listed as a commission; it was simply listed as an "18% Deposit". The original building was never created, so a commission should not have been granted to them, leaving $5000 unaccounted for. I AM NOT ASKING FOR THIS MONEY TO BE REFUNDED TO ME. However, I am asking that the money to be applied to the revised project, since the original building was never installed. I have spoken to the manager of the company, and after an extremely rude and unprofessional conversation on his part, he has refused to transfer the money to the revised project. If the building I payed commission on is not produced or delivered, then they should not be able to retain this commission. If this situation cannot be amended and the full $10,000 is not applied to the revised project, I will be pursuing legal action.

  

  Business response

  08/09/2023

  The 18% downpayment paid by the customer was for a commercial grade 40x80 building. It clearly states in his signed contract that all deposits paid are non-refundable. After having this order active for months, the customer decided he no longer wanted this commercial building he paid the deposit for and canceled that order. At that point the customer lost his deposit on the building. The customer then placed a completely new order for a much smaller building (30x50) which required a new and separate deposit. Instead of requiring the customer to pay an additional new 18% deposit, which contractually we are in our rights to do so, we allowed a partial amount of his previous deposit to transfer over to his new building deposit. Again, this is not something we had to to but we did in order to help the customer out. 

   

  When this customer called in, we were not rude or unprofessional with him we simply told him that he was not allowed to transfer his entire deposit to a new project, and he was very upset with that news. 

   

  Customer response

  08/09/2023

   I am rejecting this response because: First of all, the original order was never cancelled. Its the same order but revised. I'M NOT ASKING FOR A REFUND; I'm simply asking for my down payment to be applied to the building I'm still buying. You guys are collecting $10,000 in commission for a building that was never produced or delivered. I covered for all the costs of the project. There was no cost at all on your behalf. Unfortunately, the city of Indianapolis did not authorize a building of the original larger size to be installed on my property and the only way to find this out was by signing the contract and sending the blueprints for city evaluation. (In addition, the blueprints were promised within a week, but it was over 30 days until we received them from Behrs Buildings, which contributed to the prolonged wait-time.) The rest of the time this project was paused was because we were fighting with the city due to a lack of information included in their project files (missing calculations and a few other items).  Now that we have the corrected information and allowable building size, as well as an amended (not cancelled) contract, I would like my original $10,000 to be applied to the revised building. 
  
  
  

  

  Business response

  08/10/2023

  If the customer did not cancel the original order, then that buildings can be delivered at the agreed upon price. However, he did in fact cancel his original order and is now trying to order a building half of its size and price. We are verry sorry that the customer ran into issues getting his permit however in the contract it very clearly states that it is the customers sole responsibility to check on and obtain any permits prior to placing an order. The "revised" order the customer has was provided to him from the manufacturer when he called them direct for a price quote on ordering a new building. On this revision it shows the credit he would receive for placing the new order.  We are willing to cover the 18% deposit for the customer on his new building he desires to order.

  Customer response

  08/11/2023

   I am rejecting this response because: The statement that I cancelled the order is incorrect.  I simply asked you guys to change the order; same colors, same height, and same setup - just smaller and one less door.  In addition, there is absolutely no way to get permits for a building without the blueprints and contract signed by the contractor, so that assertion makes no sense. The statement that the revised estimate was done by the manufacturer is also not true. The new contract was sent to me by the same group, Behrs Buildings - please check screenshot of the email attached.  Even on the document that they sent to me for signature, it is stating REVISED, not new order or canceled order. Specifically, the name of the document is "David Neves (Revision)".  This is just one piece of evidence out of many that I am willing to use to take this case to court if this situation is not revised. 
   
  
  

• Initial Complaint

  06/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They want to keep our $550 deposit after the installation was delayed and multiple installation appointments were cancelled. The owner **** won’t stand by his product or service and will keep your deposit for his own pockets. We took two (2) days off work in an effort to deal with their multiple delays. When they cancelled both appointment times at the last minute, we cancelled the order and had someone install what we needed the next day.

  

  Business response

  06/29/2023

  At the time the customer placed the order, he signed the agreement form which listed the terms and conditions of the sale.  Attached is a copy of the agreement for your reference. 

  Eagle Carports (the manufacturer and installer of the building) had to reschedule the estimated delivery date on two separate occasions due to unforeseen circumstances and a medical emergency--issues beyond their control.  Eagle Carports personnel were very apologetic to the customer regarding the delay and promptly attempted to reschedule the delivery and installation; however, the customer reacted with unreasonable belligerence and was unwilling to work with the manufacturer to rectify the issue.  The customer blatantly refused to reschedule delivery/installation and told Eagle Carports he was cancelling his order. 

  As clearly stated per the order agreement signed by the customer, "Delivery dates may be rescheduled due to bad weather conditions, installer running behind, accidents, etc.  Buyer agrees to give Seller up to 3 installation attempts to deliver said product."

  Additionally, the signed agreement states that "In the event buyer cancels the order, buyer will receive no refund of the down payment." 

  Furthermore, in the "Lead Time" section of the contract, parts a), c), and d) reiterate that "Lead-times serve as approximate time frames for completion of orders; they are not promised or guaranteed dates; all lead times are subject to unforeseen delays imposed by weather, shipping of supplies, regional scheduling, etc.  In the "Deposits/Additional Fees" section of the contract, parts a) and b) state that "all deposits paid to Behrs Buildings are non-refundable; they serve as the administrative fees that generate the process of securing your order. Under no circumstances is Behrs Buildings liable to return deposits relative to any issues arising after the order being signed and placed (e.g., delays in lead-time, delivery, installation, inability to obtain permit, repairs, etc.).

  Although we at Behrs Buildings are also frustrated with the delay issues the customer experienced, it is something beyond the scope of our control, and it does not warrant the customer's abrupt decision to cancel the order and then demand a return of the initial deposit/downpayment.  Had the customer demonstrated more patience and willingness to work with Eagle Carports rather than cancelling the order out of anger, delivery/installation of their structure would have been completed.

   

   

  Customer response

  07/05/2023

  I am rejecting this response because:

  ****’s response is confusing, inaccurate, and incomplete.  Rather than responding to each and ever inaccurate claim, please consider this my general objection to your entire response.  I will now address the most dishonest statements contained within your response. 

  There were three (3) failed attempts at installing the carport.  Behrs Buildings stated at the time of purchase that it would be installed within 1-2 weeks.  It wasn’t until we reached out after several weeks that they even attempted to reschedule our appointment.  It seems as though **** is holding firm on the loopholes within his predatory contract, which will certainly be held invalid in small claims.  It seems as though **** and Behrs Buildings has zero accountability and any delays, cancellations, etc. must fall entirely upon the customer.  Eagle Carports and Behrs Buildings are playing a shell game, pointing the finger at each other as if one business has no responsibility for the other.  

  We did not cancel the order at the time of the first cancellation as **** claims.  This inaccurate claim just proves he will lie in order to keep your deposit.  It wasn’t until the third (3rd) attempt that we cancelled the order.  We took two (2) days off work got zero commitment as to when the carport would be installed.  

  I commented on Behr’s ******** page to inform the public about its unfair business practices, but **** quickly reacted by blocking me and removing the comments.  I will continue to notify the public through all possible means of Behrs Building deceptive, anti-customer tactics until the deposit is returned.  

   

  
  

• Initial Complaint

  12/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order with****** from behrs building on november 7th 2022. When i first called i inquired about a 20x25 building and the price was $9,000 with build lead time of 12-16 weeks.....i was then told if i bought a building worth $15,000 i could have a lead time of 3-4 weeks....my concern was getting the building quickly so i opted to spend more and get a garage quicker.....ive been in contact with ****** and **** from new team carports over the past 5 weeks. I still have no building... and i am being told the building wont be in until late january now.....so i was convinced to buy a more expensive building for a quicker leadtime for nothing.....ive asked for my deposit of $2550 back because i xant wait that long for the building and need to go rent a place now.....but was told its non refundable. These guys are using manipulative sales techniques and at time straight up lying just to get the sale.....and counting on the non refundable deposit in the contract to hold its ground...i was told by the manufaturer at new team carports that as of today 12/13/2022 that the material for my building hasnt even been orderd.....all i want is my refund back so i can go on woth my life.....

  

  Business response

  12/14/2022

  We are sorry to hear about the issues you are encountering with New Team Carports (your manufacturer). Due to the geographical location of the order New Team was only excepting orders with a dollar amount of 15,000 or more. At the time of the order ****** reached out to New Team's scheduling department and was told by them that they could get the building delivered in 4-5 weeks. However, since that time they have run into issues with the steel supply chain and some materials are now on back order. This issue was unforeseen and unintentional. We have been in communication with the customer and were able to work through the issue at hand. He is now satisfied with the outcome. Again, we apologize for the issue with your order. 

  Customer response

  12/14/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have had a carport on order since Feb 5 2021. I have had 0 contacts from the supplier for delivery and have asked the supplier many many times. I have a down payment of around $400usd. i would like a refund please

  

  Business response

  11/14/2022

  Unfortunately, in 2021 due to the many issues brought about by covid many manufactures were running into major delays which is not the case anymore. We have reached out to the customer and spoke with him about the issues surrounding his order and he is now satisfied. We apologize for any issues this customer ran into during his ordering process with the manufacturer "Metal Carports and Structures". 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩