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          Business Profile

          Cosmetics Sales

          SkyDefense LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Cosmetics Sales.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/01/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a self defense key chain on September 17, 2024 and paid for it at the time. I have had no updates since I ordered. I have attempted to reach out by email and haven't received a response. I reached out to Cash APP which is where it was requested the money be sent and they won't help me. They told me to reach out to the seller for my refund.

          • Initial Complaint

            08/12/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            July 10th 2024. I placed an order with skydefense llc and never received any further communication. I reached out via her website, tik tok, and text message for a status update and was ignored each time. I requested a refund on July 30th and have yet to have it acknowledged or sent. I am not the first I have seen that have said they paid for her product and never received it and had no communication.

          • Initial Complaint

            05/16/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered from this company on February 7, 2024. I still have not received my order and I have contacted the company repeatedly with no response. I am trying to now get a refund and cannot reach anyone at this company through email, facebook, text, phone call, tik tok, etc.

          • Initial Complaint

            02/27/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order #****. Ordered on 02/14/24 and payment was sent 02/16/24. No shipping confirmation and no response to any email inquiries along with reports of this business from others who have been scammed. I want a refund since it’s likely that I’ve been scammed along with everyone else who has complained about this business. Paid and yet no product.

          • Initial Complaint

            01/29/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered from this business a year ago and never received my order. I have attempted to contact the seller without success.

          • Initial Complaint

            01/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            This business runs a TikTok account advertising their “small business” and it is a SCAM. I placed order #**** on 8/31 (they tell you to pay via cash app or Apple Pay as they do not have a Shopify or other online point of sale system established). That payment was sent for $57.68 via cash-app on9/4 as they directed after texting their advertised customer service number. I have emailed them multiple times, texted their ONLY number of customer service that directed me to cash app, and commented on their business social media with nothing in response. Now I’m just looking to shut them down.

          • Initial Complaint

            11/21/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered from the company in August of 2023 and as of November 2023 I still have not received my order. I received no reply on social media from the business either. I requested a refund through cash app but was denied.

          • Initial Complaint

            09/08/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered a "Self Defense Mystery Scoop" and even gave a tip. Their info stated that processing would be 10-15 business days and shipping an additional 3-5 business days. At the end of that window I had not received the order or any confirmation of shipping. I have attempted to reach out to them on multiple platforms but have never received a reply. I still have not received what I ordered.

          • Initial Complaint

            08/11/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On July 29th, 2023, I ordered one extra large scoop and one large scoop on her page. At 4:39pm the same day I sent a payment over on CashApp. For some reason on August 8th, the merchant sent a text saying she never got the payment even though it was completed on CashApp. Since 08/08, I have been contacting her for a refund with no response. I want my money back, not the products, my money sent back to me immediately.

          • Initial Complaint

            08/01/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for a large mystery scoop self defense product beginning of june order # ****. Was told it would be 7 to 10 business days and has been well past that. They sent several messages about sending my payment but have not answered my text since. I either want the product or refund ASAP.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4635 Needmore Rd

          Dayton, OH 45424-5727

          Get Directions
          Visit Website
          (614) 810-1739

          Customer Complaints Summary

          25 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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