Complaints

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This builder and realtor built a house for my wife and I and now refuse to do the the finish on the stairway, caulk the quest bathroom, trim five doors for the transition piece to be installed, didn't installed dual thermostat per standard features, put quarter-round or comparable product on around hardwood flooring and put the skin in the kitchen sink to preclude showing the inside damage of running water and lastly didn't use the same mortar in the entry. Moreover, we have performed a lot of work ourselves because of his refusal and procrastination.

  Business response

  08/04/2023

  Complaint #1 Caulk the guest bathroom 

   

  That was completed in October of 2022 by ***** *, 

  
  

  Complaint #2 Trim or cut five doors 

  
  

  That work was completed in October of 2022 by ***** *

  
  

  Complaint #3  did not install a dual thermostat /zoning HVAC

  
  

  ******* removed it from  the purchase  contract, see contract dated 1/22/21 and never sign change Oder see attached change Oder dated 8/11/21

  
  

  Compliant # 4 put quarter round on wood flooring 

  
  

  ******* took the credit for the entire floor which was (see addendum dated 1-12-22) 23K they hired and pay for all the flooring . That would be the responsibility of the flooring company to install shoe mold, nor is shoe mold installation in any of the builder standard specifications.

  
  

  complaint #5 put a skin in kitchen sink due to water damage

  
  

  ******* brought their old dishwasher from there prevoius home. ******* hired peste plumbing to install their old  dishwasher ,I am not sure what happen but damage was caused. ,,see final walk thru ******* sign ,,,there is no warranty on labor or material that is provided by homeowner . 

  
  

  complaint #6  motar was not the same 

  
  

  The motar was the same per the  brick layer and per snyder brick ,, see pictures of front door area of concern 

  Fyi: the front door came in late and sometimes it take a year or so to start blending in per snyder brick .

  
  

  complaint #7 staicase not completed 

  
  

  Everything got completed per the the agreed bid between ******* and staircase supplier . 

  
  

  Attach is the final walk thru and sign agreements between ******* and builder.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩