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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Complaint Type:
    Delivery Issues
    Status:
    Resolved
    I placed an order December 18. I was notified by email it was shipping, delivery date December 20. I was sent notification from UPS it was to be delivered by 2:15 12/20/24. A rescheduled delivery was sent stating it would be delivered 12/19/24 10:30- 2:30. I was told by email the package was almost here. 12/19/24 between 9:45-11:45 am. I was sent another email same day stating it would be here "a little later than expected. I have received no new emails. December 21 comes so I call them and explain all this. The guy that answered said it's probably because of Christmas. He pays for 1-3 day shipping. He said give it two more days and call back if you don't get it and I will ship it again with extra. I said okay. Two days would be Christmas Eve so I didn't call until the 26th. I explained the situation and was told he was not going to replace it because it was just lost. I needed to take it up with UPS. He said I was being unrealistic to expect it to be delivered at Christmas.

    Customer response

    01/07/2025

    I have spoken to the company and the issue has been resolved.  Thank you.
  • Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I walked into the store and the person wouldn't let me in without dancing with them and I said stop and I walked past them and then I got several products which all of them made me very very very sick and then when I went to leave they started dancing with me again two guys one guy in particular he had very gray hair he was sitting down and then I said no I'm not your puppet and then he stood up and said you have to dance before you leave bitch and then I said stop and I like clench my fist really hard and ran out

    Business response

    09/24/2024

    Upon review this complaint is false and likely another personal attack to discredit us by someone we either terminated or an employee of ours is having a rough divorce we’ve encountered a bit of harassment along the process of that aswell 

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